Randox Opiniones 

I booked a 2 day antigen test upon arriving to the UK. Me and my wife did our tests and scanned the bar code suing the app.
They promise the results arrive within 3 hours. It has been two weeks now and no results received.

I contacted customer service to which they assured me they will send them over within the hour. This was a complete LIE!!!
So in a nutshell I paid £40 for two lateral flow tests I could have gotten for free with no certificate sent to me.

Ps: I have reported this company to the metropolitan police.

Adrian Dubyna was very friendly and helpfull over the phone - acted professionally and solved my issue very quickly.

On 16 November it took over 15 hours to scan our information as the app was slow, and we kept receiving a message it wasn't working. We phoned their 0800 telephone number to be told they hadn't heard that one before. On reading some reviews it's obvious ours wasn't an isolated case and it was an extremely stressful experience that consumed our whole day.

Claire Oakes was very friendly and helpful. She has awesome behavior. She deserves more than 5 stars. I wish her good luck.

Terrible day 2 return test experience..advertised for 18.50, charged 24.50 at checkout, requires Android phone app not on Google store so have to download direct from their site and disable security on phone to load. A gigantic app file. Appalling set up. I rang customer care...a long long automated process to find out where the damn app was. They said they'd email a link and never did. Avoid.

Fast and friendly service by Phil Corrigan! Thank you 🙏🏻

Efficient fast results. Phil Corrigan was friendly

Easy process, explained professionally by Kendrick, who was also helpful & polite.

Well organised. Professional and friendly staff.

Excellent customer service by Kendrik.
Extremely helpful and patient.

Well organised, professional and friendly staff especially Kendrick who gave excellent customer service.

My review is going to be in two parts. My wife and I had booked our Pre departure PCR test at Randox, Waterloo.
1. The positive first, for which I would give more than FIVE Stars. Actual check in process handled by Varun was excellent. He was extremely helpful and kind. We had apparently not completed the registration process, which he went out of his way and even used his Internet connection since mine wasn’t working. Thank you so much Varun.

2. Now to the negatives.
We both received confirmation of appointment and payment, which I assumed was sufficient to get the PCR Test done. There was another E Mail with account details, but no instructions as to what I was to do! This is why Varun had to hep us.
Now, coming to the actual experience of testing:
We arrived 5 minutes before the appointment and found a long queue. On enquiring, I was told that we had to stand in the queue and that the appointment timing was not required!
So we had to stand in a queue of tourists, many without masks and no one following‘Social Distancing’. Extremely unnerving for us.
There were posters requesting for Masks and Social Distancing, but none of the Staff enforced them.
Being a‘HEALTH SERVICE PROVIDER’, I expected more.
Overall a very poor experience, except for Varun. I would have given ONE STAR but for his help.

Overall the Day 2 Lateral Flow testing process was very stressful and for that reason I have given a low score.
Please note that the Randox staff I dealt with (Rebekah in call centre and Neil B at testing centre) were not to blame and tried to help as much as the Randox process allows them to do – I would give them both a higher rating.
So what went wrong?
All started well, tests ordered and were delivered well ahead of the promised schedule so were stored away safely awaiting our return from holiday.
While abroad I had received an email from Randox reminding me to Register the tests in order to receive our results so once home I went online to do this ahead of the actual testing. First input needed was a URN – there was no URN on the boxes or on any paperwork so I tried Booking Ref number and Order number to no avail. I decided to open the small packet containing the test tray hoping to find URN on the test tray (as with the NHS test kits) only to find no numbers just a QR Code square.
I then tried to obtain the Randox Certifly App but apparently the iPhone 3 is not modern enough to run the App!! I then tried to download and install the App onto the Samsung Tab3 (Android) but following successful download it would not instal.
I rang the Call Centre for advice and asked if it would be possible to use a laptop PC and to take the necessary photographic evidence (The Gov.UK website actually says that photo evidence is acceptable to them) and email/send to Randox. I was told Randox only accept upload via the App and email with attachments would not be permissible. The link I was then sent to retry to instal the App on Android would not work (it was the same as I had used earlier) and it was then suggested that I borrow a more up to date phone from relative/friend/neighbour.... Now as the whole point of testing is to ensure that a person does not have Covid and cannot infect others I thought it unacceptable to suggest that I visit others to borrow a phone and potentially expose them to that risk.
As the Day 2 deadline was fast approaching and we didn’t want to fail to comply with the regulations we gave up and booked 2 more tests at the Drive Through Regional Test Centre, who fortunately had availability that day – this cost another £60 and the 2 original useless tests lay unused.
The Test Centre process was efficient and once I came home and registered the tests using the URN provided by the centre we received our results immediately, around 90 minutes after the swabs were taken. Obviously we had input the original test reference numbers onto the UK Passenger Locator Form completed while abroad but I was assured that this would be OK and everything would tie up via passport details etc and that a number of other customers had been through the same ordeal.
In fact this week there have been a number of reports on TV about the Day 2 Test process being unfit for purpose – other suppliers not just Randox.
So my complaint is that the Randox process is at fault not the staff. The process relies on their App which only works on certain equipment and there is no back up or alternative that the Randox staff can offer to customers if things go wrong. I suggest being able to email or upload photo evidence to them which would satisfy Government requirements and which could be done via a laptop rather than a hand held device for those less tech savvy.
Over to Randox to do the right thing and improve their process, offer an alternative method of submission of results and make a refund for the original tests that we bought in good faith - £43. Order Ref - #0002838393 and #0002838242

This apology does not answer my queery and the dilema we aere in at the airport in Madeira.
We could not get our passenger locator form filled in before our return because Randox failed to send a reference number which the form requires. We had the order number but not the reference number. Only the extreme helpfulness of the Tui airline staff were we able, after 2 hours, to get the passenger locator form filled in and accepted.2 days ago
Hi Frank , I'm sorry you have had difficulties getting in touch with our customer support team, we do appreciate your patience as we deal with a high volume of enquiries. To confirm, you can get in touch via phone, email or social media, so if there is anything further we can help with please do reach out to our team on facebook, twitter or instagram. Thanks ^ Scott
Reply from Randox Health
2 days ago
Hi Frank , I'm sorry you have had difficulties getting in touch with our customer support team, we do appreciate your patience as we deal with a high volume of enquiries. To confirm, you can get in touch via phone, email or social media, so if there is anything further we can help with please do reach out to our team on facebook, twitter or instagram. Thanks ^ Scott

Bunch of sleazy crooks - DO NOT USE RANDOX

I thought I had ordered a day 2 LFT, but the RANDOX claims I ordered 'ordinary' LFT which is £4 cheaper and does not comes with a code which is needed for passenger locator form - so very clearly they are making money to generate a code mandated by their chums in the government.

Now as per "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" I should be able to return the item mis-ordered online. But guess what Randox is refusing to honour that.

So be very careful before ordering from this thieving company.

Further to my review of Randox, check Randox Healthcare reviews as well. After numerous emails about the image which was taken by the Randox CertiFly app and was deemed to blurred to read. I queried this and I eventually managed to get hold of the image from Randox that had been submitted by the CertiFly app and indeed it was a bit blurred, but even I could see on the image that it was a negative result. Just be aware that once you take the image of your test result via the app there is no opportunity to review the image as once you press the camera button it has gone to Randox. My advice is to AVOID THIS COMPANY AT ALL COST because you will have to pay for another test if it is deemed unclear or blurred. Other well known high street chemists will provide a second test free of charge if your test is inconclusive.

Claire Oakes, went above and beyond this morning. A real asset to Randox

Phil Corrigan at Ringway Manchester was very helpful , friendly and an asset to the company.

Picked up my day 2 test from Randox in wythenshawe. Given my test by a nice friendly man called Phil currigan..very plight and had a chat about where i was going on holiday

My wife and I dropped our two day Covid tests in a Randox drop off box on the 12th October 2021 and as at the 9th November have still not received our results. We sent 2 messages via their “contact us” service but received no reply. We also tried to contact them via telephone but were put on hold for over 15 minutes. We DON’T recommend Randox.
We had a response from Randox asking for more information to which I replied quoting the two test identification numbers using the contact service on their website. We are still waiting to hear from them after several days.
Do not use Randox