Recreation Outfitters Opiniones 

220
TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I bought a plastic cover replacement for my outdoor umbrella. However, after three weeks, Recreation Outfitters has not shipped it. I've emailed twice to follow up but have not received any replies... Ver más

Valorada con 1 estrellas sobre 5

This company does not respond to calls or emails. In fact I am unsure if it even exists in an order fulfillment capacity, I ordered something from them in Jan. As of today they are still saying the... Ver más

Valorada con 5 estrellas sobre 5

The swivel seat kit is great! High build quality is very evident. It fits perfectly on my NRS PIKE inflatble kayak and raises the seat 12 inches above the kayak floor. The swiveling feature is very... Ver más

Valorada con 5 estrellas sobre 5

We are extremely pleased with how smoothly the process went and the quality of the furniture! We purchased the Hanover Monaco 7-Piece Aluminium Frame Dining Set With Six Swivel Rockers and we couldn't... Ver más

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

Recreation Outfitters offers top brands for all of your Recreation needs. Browse the best inflatable kayaks, the best patio furniture, and outdoor heaters. Recreation Outfitters is dedicated to being a trustworthy resource, where customer's know that they're getting a quality product.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

220 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,1

Todas las opiniones

(220)

18 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Patio set

Very quick in shipping and easy to assemble especially with 2 people. Quality is very good and cushions are thick and comfortable. The Caption's chair all around for everyone are really great.

15 de abril de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Incomplete order

I ordered the pump, gauge and funnel all in one package. I received the pump and sent an email asking where was the rest of the order? I’m still waiting for a response

6 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products and great service.

First time I ever bought anything here and I would say it was a very positive experience. The shipping was fast and free and the metal retro glider I ordered was of good quality. There were some small dents on the seat part of it but i think that got done during shipping. It was not enough for me to fret about and all in all I am very happy and satisfied with my purchase. I would highly recommend this site to a friend.

6 de abril de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not recommend 👎🏼

After receiving an order that was horribly damaged, we were sent a replacement 2 1/2 weeks later. The new item has some damage, as well, but not enough to return it & it’s still in working order. The most upsetting issue is that the 100 lb. humongous, damaged original product is still sitting in the middle of our living room. After many email attempts to request somebody to pick it up, we have had zero help with that. So now we have to rent a trailer, take this to the dump during work hours & pay the fee to unload. Not to mention get people to help load & unload it because it’s 100 lbs!!! I do not recommend this business, it’s low quality, terrible customer service & not worth the hassle!!
*update & reply to the stores response to my review*
You are incorrect I have no idea what plank your talking about. It’s a 100 lb game table from recreation outfitters, order number I gave you is the correct number. Don’t know what you’re talking about??? I can add the unanswered emails , if you don’t believe me?
SKU 45-6737W

3 de abril de 2022
Opinión espontánea
Logotipo de Recreation Outfitters

Respuesta de Recreation Outfitters

Thank you for providing your order number. The product that you purchased from us is Napoleon Grills PRO Cedar Infusion Plank. This is not a 100 lbs item. I believe you are reviewing the wrong store. That being said, we'd love to know how the infusion plank is working out?

Valorada con 1 estrellas sobre 5

Terrible Customer Service and Communication

Price was fair, however POOR communication and follow up from Customer Service rates only 1 Star. This company BEGS for high quality reviews, but they do NOT earn them by providing high quality service and communication. Company will charge your credit card for the purchase immediately, however it may take two weeks or longer for merchandise to arrive and the company does NOT respond to requests for updates regarding your purchase.

31 de marzo de 2022
Opinión espontánea
Logotipo de Recreation Outfitters

Respuesta de Recreation Outfitters

Hi Ms. Cunningham. Your order shipped within 1-2 days, and due to high volume, and the nature of LTL shipping nationally, delays in shipping can occur. Your item left our warehouse within the advertised timeline. We do appreciate your business, and hope that you enjoy your patio set.

Valorada con 5 estrellas sobre 5

I have shopped at Recreational…

I have shopped at Recreational Outfitters for my needs outdoors. The selections and prices are competitive. The customer service is outstanding.

31 de marzo de 2022
Opinión espontánea
Logotipo de Recreation Outfitters

Respuesta de Recreation Outfitters

Thanks for the nice review!

Valorada con 5 estrellas sobre 5

Love my purchase

Love my purchase. Can’t wait to make use of it. Need some nice weather though

29 de marzo de 2022
Opinión espontánea
Logotipo de Recreation Outfitters

Respuesta de Recreation Outfitters

Enjoy your product!

Valorada con 1 estrellas sobre 5

Was sent wrong item and have been…

Was sent wrong item and have been contacting customer service with no return communication.

22 de marzo de 2022
Opinión espontánea
Logotipo de Recreation Outfitters

Respuesta de Recreation Outfitters

Hi there - I see that your order is in process for being fixed to the color you'd like. It should be noted that you received the item that was ordered, and when made aware that you'd like a different color, we jumped right in, to get you what you meant to purchase. Have a great day!

Valorada con 5 estrellas sobre 5

I am completely in love 😍

Cheapest price on the internet and got here rather quickly. Easy to put together. Didn’t need any additional tools. Everything was included except the labor 😆 The color looks amazing in person! It looks beautiful in my greenhouse.

21 de marzo de 2022
Opinión espontánea
Logotipo de Recreation Outfitters

Respuesta de Recreation Outfitters

Thank you for the great review! Enjoy your purchase!

Valorada con 5 estrellas sobre 5

Sharp looking boat

I haven't set up my boat yet but opening the boxes it seem all the parts and boat are very well made parts, seems very durable. I can't wait to get this on the water, it's a very nice looking boat. Thank you Recreation Outfitters for a very easy checkout and for the assistance i received on which motor to buy so i also bought the Water snake 70lb. thrust electric motor, it looks like it's a very nice well built motor. Shipping was also reasonably fast.

21 de marzo de 2022
Opinión espontánea
Logotipo de Recreation Outfitters

Respuesta de Recreation Outfitters

Enjoy your boat!

Valorada con 5 estrellas sobre 5

Chair Purchase

Found this chair at most reasonable price on your website. Had questions and Tim in your Customer Service Dept. went out of his way to answer every one of them. If he didn’t know the answer to a specific product question, he put me on a brief hold to get it. He then offered to place the order for me. He is truly an asset to your company. Transport service you used was excellent as well. Very positive experience overall.

6 de marzo de 2022
Opinión espontánea
Logotipo de Recreation Outfitters

Respuesta de Recreation Outfitters

Thanks for the great review! Enjoy your purchase!

Valorada con 5 estrellas sobre 5

Since our office landlord seems to…

Since our office landlord seems to think no one works evenings or weekends. We come in to an office of 55 degrees. The heater is amazing. Quiet and oh so warm. I like that i don't need to worry about children getting burned either. Love it.

27 de febrero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never ever

Never ever, ever again will I order with this stupid company. They sent me the wrong item and would NOT take it back. Issued some refund that covered tax on a $650 purchase and made me keep it. After hours on the phone, they assured me that I can send it back and get the item I ordered JUST to get rid of me. A month later, I called and was told that I got some money back and it’s done with, they didn’t owe me the item I actually ordered. They lied on a recorded line, didn’t call or email when they said they would. Nobody buy with them, go someplace else.

When I bought the Christmas tree, it was on Black Friday. It arrived well in December. The box was unmarked. When we put it up (still within the 30 days), we noticed it was small so we measured it. They sent us a small tree. When we started the whole argument and were told they’d take it back, they made us wait another few months to then tell us that it’s “past 30 days.” Total fraud of a company. It’s not about the “tree,” it’s about the “wrong size.” Now we have to eat them treating us like scammers.

16 de febrero de 2022
Logotipo de Recreation Outfitters

Respuesta de Recreation Outfitters

We sincerely apologize that your order had a problem. We're happy to have been able to resolve your return with a 100% refund.

Valorada con 1 estrellas sobre 5

Buyer beware

Buyer beware. I was in the process of purchasing outdoor furniture, and had the piece in my cart on Sunday January 30, waiting to place the order the next day to extend a 2-week weather shipping hold they approved for me due to extreme winter conditions in Minnesota. On Monday morning when I accessed my cart, RO increased the price of the chaise lounge $600. When I contacted them to find out why this would have happened without any notice, the manager responded by email by simply saying, 'Sorry.' I would caution anyone shopping online to avoid this retailer.

4 de febrero de 2022
Opinión espontánea
Logotipo de Recreation Outfitters

Respuesta de Recreation Outfitters

Hi there - I'm sorry you're unhappy with the price increase on this product. Unfortunately we cannot control pricing on products that are sold online. A 1-star review for a price increase is unfortunate. We try to be as transparent as possible about future price increases of products, when we find out about them. Unfortunately you waited to purchase, and the prices went up.

Valorada con 1 estrellas sobre 5

They sent me a broken Christmas tree…

They sent me a broken Christmas tree and they don't want to return it.

I emailed them so many times with no response.

Horrible
Update: I ordered it on Jan 18th. And their reply saying it is eligible for return before Christmas, I can only return the item before I order it with 25 days.

30 de enero de 2022
Opinión espontánea
Logotipo de Recreation Outfitters

Respuesta de Recreation Outfitters

Hi there Michael - I'm sorry you're unhappy with your experience. In reviewing your order, you reported damage after Christmas, and refused to have a replacement, under your warranty, demanding only a refund. Unfortunately your item was only eligible for return before Christmas. Please do let us know if you'd like to have your replacement part sent out. Thank you

Valorada con 5 estrellas sobre 5

Excellent customer service!

I recently purchased the sea eagle razor light 393 and I absolutely love it. Customer service is amazing with this company! If I could give more than five stars I would!

26 de enero de 2022
Opinión espontánea
Logotipo de Recreation Outfitters

Respuesta de Recreation Outfitters

Thank you for the terrific review. We are very happy that you had a nice experience!

Valorada con 5 estrellas sobre 5

Beautiful and heavy duty

The unit arrived quickly and is exactly as described. The only thing I wish were different is the remote. It is not very user friendly. I am going to have to read up on how the remote works. And the person who assembled my unit said it came with logs in the window and the crystals were in a bag. The picture on your website only showed the crystals so I didn't even know logs were an option. Now I have to figure out how to tear it apart to take the logs out and put the crystals in it.

20 de enero de 2022
Opinión espontánea
Logotipo de Recreation Outfitters

Respuesta de Recreation Outfitters

Thanks for the kind review!

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