Customer Service & Lack of Transparency
Our experience engaging with Recruiterflow during the pre-sales process has been disappointing. The customer service response times were slow once we started asking questions about the onboarding timeline, and communication lacked transparency. We reached out multiple times to discuss onboarding and were told that the data migration timeline had increased from the originally stated 4–6 weeks to 8–10 weeks due to a sudden surge in migrations. More concerning, we were told that in order to even be added to the migration queue, we’d need to pay for an entire year upfront, despite there being 19 companies ahead of us. During the 8–10 week waiting period, we would be expected to rely on our current ATS/CRM for legacy data, while also beginning to input new data into Recruiterflow’s platform. In short, we were asked to commit over $1,000 upfront, plus a $600 migration fee, before being able to fully use the platform or even begin the migration. This would also require temporarily maintaining two platforms in parallel, something that seems unreasonable for a new customer. This approach makes the onboarding process feel like a high-risk investment with little initial return, especially for companies that need a more seamless and supportive transition. We expected greater flexibility and clearer communication and are now reconsidering whether Recruiterflow is the right partner for our team.
10 de mayo de 2025
Opinión espontánea