Refreshment Systems Ltd Opiniones 

57
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The whole team including Michelle and the engineers are professional, knowledgeable and on the ball. After dealing with a local company that caused us nothing but problems it has been an absolute pl... Ver más

Valorada con 1 estrellas sobre 5

Their machines are literally the worst I`ve met with. there are 2 in my workplace both of them using faulty goods lift system, so sometimes I can`t even start the transaction because the machine just... Ver más

Valorada con 5 estrellas sobre 5

Had fantastic engagement from Michelle Jordan and her team. Very helpful and accommodating, with a positive can do attitude. Nothing has been too much trouble and Michelle has been very responsive wh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have used Refreshment Systems for many years now and always had a good service. We have now just upgraded our drinks machine and added in a snack machine to offer our employees better and more cho... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Máquina expendedora de café
  2. también en la categoría
  3. Distribuidor de máquinas expendedoras automáticas
  4. Mayorista
  5. Proveedor de máquinas de café

Sobre Refreshment Systems Ltd

Escrito por la empresa



Why are we different? Back in 1967, we made it our mission to figure out what makes a delicious hot drink. Now, we’ve developed close-knit relationships with leading national brands, to bring you an amazing range of coffee and vending solutions.



With a national presence, we can support companies across the UK. We ensure that our customers have peace of mind (with their equipment) by regularly monitoring and reviewing our service standards. In the past year, our highly-skilled engineers have resolved 80% of call-outs within 4 hours, and also 99% in less than 8 hours.



Our vending machine boasts an array of advanced features, including an interactive touch screen, intelligent product sensing, energy-efficient design, remote monitoring and diagnostics, multiple payment options, and customisable product selections, all of which contribute to an unparalleled user experience.

Our hot food solution boosts satisfaction, productivity, and offers 24/7 availability without high staffing costs.

Our Dysphagia solutionhelps to provide correct IDDSI level drinks at a push of a button. Revolutionary solution to help NHS and Care Homes treat Dysphagia in patients.

Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

57 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(57)

13 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent Customer Service

I recently had the pleasure of interacting with Michelle at RSL while leasing a coffee machine for my business, and I can’t say enough good things about her service! From start to finish, Michelle made the entire process incredibly easy and seamless.

16 de julio de 2024
Opinión espontánea
Logotipo de Refreshment Systems Ltd

Respuesta de Refreshment Systems Ltd

Thank you for sharing your positive experience with us. We are thrilled to hear that Michelle provided exceptional service throughout the leasing process for your coffee machine. At RSL, we strive to make every interaction easy and seamless for our clients, and it’s wonderful to know Michelle delivered on that promise. We appreciate your kind words and look forward to continuing to support your business.

Best regards,
The RSL Team

Valorada con 5 estrellas sobre 5

RSL take a partnership approach working…

RSL take a partnership approach working proactively with the university. Machines are well serviced and any issues responded to quickly. The account manager is responsive and helpful.

16 de julio de 2024
Opinión espontánea
Logotipo de Refreshment Systems Ltd

Respuesta de Refreshment Systems Ltd

Thank you for your kind feedback. We are delighted to hear that our partnership approach and proactive service have met your expectations. At RSL, we take pride in ensuring that our machines are well-maintained and any issues are addressed promptly. It's wonderful to know that our account manager has been responsive and helpful to your needs. We value our collaboration with the university and look forward to continuing to support your efforts.

Best regards,
The RSL Team

Valorada con 1 estrellas sobre 5

Irresponsible company

After filling the refund form, they said that they had no control over a specific machine (lie, it's their machine).

I'm sure that if someone broke their machine after getting scammed by them, their response would be very different...

20 de junio de 2024
Opinión espontánea
Logotipo de Refreshment Systems Ltd

Respuesta de Refreshment Systems Ltd

Dear Reviewer,

Thank you for your feedback. We apologize for any inconvenience you've experienced. To clarify, while we manufacture and sell machines, some of these machines are operated by independent buyers. In such cases, we do not have direct control over their operation.

We were unable to locate the specific machine you mentioned due to a lack of details. To assist you better, could you please provide the location or machine number? This information will help us check the status and determine the appropriate steps. Alternatively, if you could provide more information about yourself, such as your email address or phone number, we could locate your communication with us and the case opened regarding your request.

Additionally, if you contact our customer support team directly, we can guide you to the owner of the machine and facilitate the refund process.

We value your satisfaction and appreciate your patience.

Best regards,

Valorada con 1 estrellas sobre 5

Bought a drink in mayday Hospital xray…

Bought a drink in mayday Hospital xray department. Paid with credit card and money was taken from my account but did not get my drink. Rang the number and assured me money won't be taken as pending. That was a lie as they have taken the money. Its inland with with my bank to recover the money. Never trust this company

14 de mayo de 2024
Opinión espontánea
Logotipo de Refreshment Systems Ltd

Respuesta de Refreshment Systems Ltd

Dear Vasco,

We understand your frustration with the transaction and want to assure you that it is a standard procedure for refunds to not be instant if the money has already left your account. Once a refund is initiated, it typically takes several business days for the funds to be returned to your account, depending on your bank's processing times.

We are committed to resolving this issue for you and ensuring that you receive your refund. If you haven't already, please make sure the payment is Taken and not Pending in your bank and contact our customer service team directly, and provide them with your transaction details so we can expedite the process with your bank.

Kind Regards

Valorada con 5 estrellas sobre 5

Fast friendly experience

A professional reliable friendly company .

8 de enero de 2024
Logotipo de Refreshment Systems Ltd

Respuesta de Refreshment Systems Ltd

Thank you. We appreciate your review. Thank you for taking your valuable time to post it. Best Of Luck from RSL.

Valorada con 3 estrellas sobre 5

Upgrade of machines needed

No issues at all with the company or service we receive just the machines are really old and receive lots of complaints from visitors about not getting the correct drink/snack or losing money which is bad due to these machines are the only facility for visitors so ideally needs to be updated.

1 de febrero de 2024
Valorada con 5 estrellas sobre 5

Efficient

Efficient, friendly service

12 de enero de 2024
Logotipo de Refreshment Systems Ltd

Respuesta de Refreshment Systems Ltd

Thank you for the great review. Glad to hear you are happy with our service.
Kind Regards
The RSL Team

Valorada con 5 estrellas sobre 5

Refreshment Systems at its best

Refreshment Systems - delicious people doing an outstanding job for all things vending. If you need good service, friendly folks to deal with and great value for money, then talk to RSL. We did, and we are delighted with every aspect of our business with them.

8 de enero de 2024
Logotipo de Refreshment Systems Ltd

Respuesta de Refreshment Systems Ltd

Thank you for your kind words! Delighted to hear you're pleased with our service and value. We appreciate your feedback.

Valorada con 5 estrellas sobre 5

Refreshment Systems Ltd are an a very efficient Group …

Refreshment Systems Ltd are an outstanding Company with Customer Service at the top of their priority list.
The provide an outstanding range of beverages and respond very quickly to our orders.
The National Fluid Power Centre will always use RSL.
Regards John R Savage NFPC Managing Director

25 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

FANTASTIC SERVICE

I simply cannot understand any negitive comments on here. had my machine a year now and every time I have called with any problem big or small they have dealt with it. I have to praise Kevin wood and Neil who are on hand even after hours. I call the office or messge these engineers direct. They are billiant. Polite and very very helpful. Will be 100% having another vend machine off these guys.

21 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Just had a full site with machines installed. Brilliant service. From the communication with Michelle the BDM, to install, really respectful of the property, helped move old machines. The hot vend drinks machines look amazing and taste great. All happened in one day and seamless to the people on site other than the improved quality. Amazing company to deal with and we have a lot of machines!

18 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service and brilliant company to work with.

We have used Refreshment Systems for many years now and always had a good service. We have now just upgraded our drinks machine and added in a snack machine to offer our employees better and more choice. Jill looked after us really well giving us a good, competitive quote and visited us to talk through and look at the area we were planning on using for the new canteen. The new machines arrived on time and were up and running quickly and all the employees are now enjoying the new options they are now being offered. Thank you for such a good service.

26 de febrero de 2021
Logotipo de Refreshment Systems Ltd

Respuesta de Refreshment Systems Ltd

Thank you for the great review Sarah. Glad to hear you are happy with our service. Look forward to continuing working with you!
Kind Regards
The RSL Team

Valorada con 5 estrellas sobre 5

Excellent personal service

Having worked with Refreshment systems for around 5 years, we have always received a 5 star service. Michelle Jordan always go out of her way to help and accommodate all our ever changing business demands - and I really value our relationship we have forged over the years. Dave one of your engineers who helps within the LCC account is fabulous , always delivers service with a smile and goes that extra mile,

23 de febrero de 2021
Logotipo de Refreshment Systems Ltd

Respuesta de Refreshment Systems Ltd

Thank you for the great review Elaine. We are very pleased to hear you are happy with our service and look forward to continuing are working relationship . I will pass back the feedback of Michelle and Dave.
Kind Regards
The RSL Team

Valorada con 5 estrellas sobre 5

Great company

Great company!
Helpful, reliable, understand your needs, never let our business down in 13 years !

19 de febrero de 2021
Logotipo de Refreshment Systems Ltd

Respuesta de Refreshment Systems Ltd

Thank you for the great review Joy. Looking forward to continuing working with you!
RSL Team

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