Regency Total Warranty Opiniones 257

2 out of 2 claims were not resolved properly. Our stove broke and after waiting 2 months, we got our own stove replaced for $1,000. They eventually send a check for $275. Our hot water heater went out and they didn’t attempt to fix it and we are on month #4. It went out in Dec and we paid in Feb to have it fixed ourselves again. It’s April and still no reimbursement. They send out a tech to evaluate pretty quickly. YOU pay for that. Regency DOES NOT FIX ANYTHING. Waste of money.

WARNING!! This is a scam. They will steal your money and then they will gaslight you AND the technicians and tell you both that they never received any of your emails. You will end up paying out of pocket regardless. AVOID THEM AT ALL COSTS. My children were without hot water for over 2 months because they kept pretending they didn't receive our direct emails. We had to take a loan to pay for a hot water heater and then they still are pretending they didn't receive the final invoice that shows paid so they can reimburse us.

Friendly staff,ordering the parts and installing it was quick and the technician cleaned the area when finished eventhough I told him not to worry about it.

Fraud Company never approve ur claim waste of money never recommend

Alex Bucci was very friendly and personable. He was able to give me all the information I needed. I couldn’t have asked for a nicer representative. Alex was also very knowledgeable about your product.
thank you so very much Cathylyn Shearin

The customer service experience was wonderful. She really listened to me.

Quick and responsive

Needed a technician to take a look at my thermostat. The Regency technician was helpful and expedited my claim. She stated a technician will be in contact with me. Now, we wait for the outcome of the technician review to determine how "truly" helpful thus process was.

Andrew was great at explaining the warranty.

I had a terrible experience with Regency Home Warranty and would never recommend them to anyone. Trying to get a refund has been an absolute nightmare. I’ve had to call over and over again just to get any kind of response, and even then, no one ever follows up or calls back like they say they will.

It feels like they just keep giving me the runaround, hoping I’ll give up. The lack of communication and accountability is incredibly frustrating and unprofessional. A company that treats its customers this way should not be trusted. Save yourself the stress and avoid Regency Home Warranty at all costs. Stay far away from them…….

Alex Bucci called within 5 minutes after I submitted my request. He was personable and knowledgeable and gave good advice.

Dryer stop heating called for repair no wait on phone

Did not have to wait long to talk to someone

Well, let's start with the very reasonable monthly rate, and low service call out fee, but that is where the positive stops. I guess if you had a new home with very little to worry about, and a tight budget you might get Regency as extra peace of mind.
Frustration from the start! Ice maker won'tfeed ice, & pump runs, but no water dispensed, not covered. Garage door not operating, Nope. Only if the problem is physical parts operation (rails, springs,motor). Issues coding the remote, or broken receiver on the lift motor, not covered. Garbage disposal, they refused to come out to the house. Assumed it was more than 10 years old, and offered us $75 towards a replacement, nothing for installation labor. Talk to a supervisor? Useless. They read the same company policy statement as the clerk. Regency Home Warranty has been nothing but a disappointing and frustrating waste of time. Don't bother.

You decided to just pay for the cheapest replacement on the market and make me pay for the installation out of pocket. $75 dollars is not even close for replacement and work. My year with you is up in 2 months and as of now I will not renew my membership.

Pleasant & professional conversation

Buyer Beware: Deceptive effective dates and hidden payout caps. I signed up in Dec 2025 with knowledge of 60day waiting period - so my effective start date being Feb 10, 2026. Regency agent over the phone NEVER mentioned after the start date there is an additional 90-day clause (Section 11.17) that limits claims to only $175. Their own sales rep admitted this "waiting period on top of a waiting period" wasn't disclosed to me over the phone. Now it’s March and I am capped for a water leak.

If you have a claim in this ADDITIONAL 90days don't expect them to pay more than $175.
And yes I asked the sales rep exactly- after the 60 day waiting period if I have a claim, I will be approved for the max allowance on the work? He said yes. Never said, well, there is an additional 90 days then you can be covered to the max allowance.

Knowledgeable, friendly, professional, clear agent. Andrew gave us options and helped our decision making.

ALEX AWESOME!!!

I got the experience to talk with Alex today in the the fact that he’s explained to me everything one by one the step to follow I really appreciate it. I recommend 9 out of 10.