Regis Salons UK Opiniones 

Got my hair coloured by Catherine at the Birmingham Branch. Technique was good but let me warn you, they add on treatments that cost additional money without asking permission. Other salons like Bad Apple make sure you are aware of any additional service and provide additional costs up front. There has been a few times where they have added the wrong service within the till and charged me an additional £20 on top of the treatments that I did not give permission for. I did complain once, as I was getting a little tired of additional costs being charged. The salon apologised, then refunded the additional amount.

In addition to this, if you book your treatment at the time an offer has gone live, and the offer changes after your booking, the salon won’t honour it. They will make you pay more depending on what the new offer is. So for example if you book a hotel room for £99 and then it changes to £150 at time of check-in.. you are expected to pay £150. Be careful here!

Make sure you ask for a breakdown of prices during consultation. Make sure it’s written in case they try to charge you additional on the day. Check the price agreed before you get your hair done as they will try to get additional money from you!

Such a shame that this is experienced here. Don’t mind paying additional costs as long as it’s agreed upfront and I know what I’m paying for.

Ordered item from regis and had them sent to the store for collection. They dont have my parcel even though DPD sent me a confirmation of its delivery. Then they told me that the only way to contact their head office was via email. The manager at the store told me she couldnt even ring head office. Have had really bad experience with this company. DO NOT BUY PRODUCTS FROM THIS COMPANY.

Had my hair cut and a little restyled today 2nd Nov. The stylist(sorry I forgot to ask her name) was very patient and listened to how I wanted the cut. This was my first visit to salon.
I'm really pleased with the cut and service.
Thank you at Regis, Cribbs.

Had my hair done by steph at warrington branch. I failed to mention my hair takes so long to take lifting so I had to call the salon back up and go back. It was no trouble at all. Steph was incredibly lovely and kind and made sure i was happy before I left the second time and I'm so pleased with my hair and a very friendly hairdressers. Thank you Steph x

Thanks to Aaron at Merryhill Regis salon. I followed him across from supercuts and so glad I did as he listens and does exactly as you ask. I have to make a special visit over there now as I don’t work in the centre anymore but definitely worth the extra time and travel!

Thank you Alex today Regis Golden Square Warrington, Sunday 10th October wonderful revamp of my tired looking hairstyle and colour I needed to tone my hair down for Autumn winter from a very light blond to a more warm and rich colour! Always a bit nervous but the colour is amazing really like the change thank you! Now look surprisingly younger than I did always a bonus! Thank you again always a pleasure to see you. You work very hard deserve your review.

Thank you Sally N

So online store, I sent an email asking about a product I used to buy, if it was still stocked and if not then is there anything similar I could purchase - the email responses are as follows. Regis: "Unfortunately, we cannot advise you about stock replenish." Me: "So you don't know what you sell... Most retailers know what they sell and have the basic ability to recommend other products if that one is not available. It's called customer service, you might want to look into that." Regis: "Dear Sir, There is no need to be so aggressive and rude in your responses to my team. The guest care team cannot advise on product information we support customer orders and service level complaints. Further emails will not be responded to." Me: "No-one's being aggressive or rude, but you should certainly check your attitude at the door. FYI, I'm not a man, so calling me Sir is quite a rude assumption and you are selling hair care, your core market would be females - clearly you have absolutely no idea who you retail to. No response required - it's quite obvious queries are too difficult for you to handle. I'll happily spread the word for people to shop elsewhere." Regis: "Please refrain from continuing to contact the team. The guest care team cannot advise on product information we support customer orders and service level complaints. Further emails will not be responded to" Me: "You already said you were refraining from responding. Are you unable to control yourself and follow through with anything you say?" - Handbags and hissy fits with Regis!

My firs time visit to Regis in corporation st Birmingham was nothing less than a perfect experience. I first called in for a patch test as I was new to Regis and wanted full colour. In more than forty years of highlights and colouring no hairdresser has ever achieved the colour I wanted, regardless of showing them pictures. PAULO, congratulations- you were my first !!! My patch test was carried out by Paul, a delightful gentleman with excellent customer service skills who then introduced me to Paulo who chatted with me about my exact requirements, and booked me in for the treatment. On arrival I was greeted by a very pleasant lady called Laura who was pleasingly chatty and welcoming. When my hair was done I was likened to Diana Dors! by those in the salon. Please me as it did, I hope they were referring to her in her younger, slimmer days! But nevertheless, putting her aside, I could not have been treated better than if I was royalty. I didn't feel my hair being pulled or tugged once (which I have endured at most other salons, many times). I was handled with care by someone who is not just in a job, but in his vocation. I could tell that he has a real passion for what he does. Thank you Paulo, for achieving the colour of my dreams. Given this treatment, I'll not hesitate to return again and again. Thank you all.

Ordered a number of items online, ordered extra items to qualify for free next day delivery. The delivery took 4 days and when it arrived it was incomplete. I then chased the missing items over 2 more weeks - they have apparently been sent out but there’s no sign. Appalling customer service - I was informed that the second parcel is not their responsibility and that I should liaise directly with DPD. To date they still have my money, I do not have all the items I paid for and I cannot get a sensible answer from customer service.

Paid £10 deposit online for an appointment and when I turned up they were 45 minutes behind. I didn’t have the time to stay and asked for a refund. Told I’d get it automatically. Weeks have gone by and now I’m getting told I can’t get a refund for an appointment I cancelled. Terrible customer service.

Hairdressing is terrible here. The hairdresser completely ignored what I asked for. I asked for a trim and she cut at least 3 inches off. She was meant to straighten it, but it is completely frizzy. Avoid here.

Regis, Birkenhead pyramids. Absolutely awful!!!!!! Had my hair done here couple of years back and still waiting for refund that was promised to me by head office. I booked in for a colour and cut and blow with the head of directors. I arrived at my appointment and all seemed well, Slight messing around even though it was all quiet but otherwise fine. I was not given the head director but a normal stylist and then was told the head director doesn’t do colour, just the cut and blow at the end. I was still charged head director prices and paid over £200. I discussed what I wanted with the young blonde girl which was a shadow root on my already platinum blonde hair to make it a bit more natural looking. We decided on a nice subtle brown shade. When she started she was taking sections of my hair and painting 5 inches from my root down to my ends all underneath. I thought this was odd and questioned it but she assured me it would look lovely and it’s what I wanted. I was polite and calmly waited until she finished. She washed, blew and cut my hair. It looked okay, More brown than I wanted and a lot darker than we had agreed on but thought it would be ok. Oh how I was wrong! When I got home and put my hair up later that evening to wash my face, The gravity of what she had done hit me. Majority of my hair was a dark brown with 2 inches of platinum ends, Not what I asked for and she had not done it to the very top half of my hair, so my hair at the time would cover the bottom. I looked like a skunk!! Blonde stripe of hair at the top and the rest dark brown with 2 inches of blonde ends. It was completely awful! I could never wear my hair up again in public!! She took advantage of my trust in her and me being on my phone the rest of the time answering emails. I called to discuss what had happened and was ignored. So I contacted head office and they made an appointment for me to see the manager of the Birkenhead Regis salon. Head office informed me that this would be sorted if I went to the appointment and a refund issued. I arrived at said date and time. I was ushered upstairs and was immediately questioned like I was in an interrogation room. I explained what I asked for and what had happened and was informed that nothing can or would be done and I was not entitled to a refund either!! I explained that I was in fact entitled to a refund and once again explained what happened once we were downstairs as the manager was trying to usher me out quickly. I wasn’t rude in any way, shape or form and calmly stated that head office said I would be getting a refund once I explained and showed my hair which even a passerby was able to tell it was ruined. She shouted at me and said “your just after money aren’t you” I was beyond appalled and very upset. The girl behind her who had ruined my hair just looked at me and smirked and it was then that I knew it had been done on purpose. Why? I have no idea but two years on and yes I have given it this long and been patient due to COVID, I am still waiting for my refund!! I still have all pictures and I am now going to sue for damages etc as well as my refund. Absolutely disgusting!! Do not go!! You will regret!!

This is scam. Ordered on the 10th Aug and ordered a shampoo and conditioner Paid additional £5.99 for the next working day delivery but didn't receive conditioner. None of the numbers provided on google are not accessible (024) 7684 0300, 02083920225 . They use Klarna for payment method so you can't just pay for goods - they use this ''pay later'' plan that I never wanted. Out of order. Absolute scammers . Klarna assistant gave me number they have to Regis -07746840365 - obviously dead

Ordered for the first time from Regis salon uk on the 4th Aug and ordered a trio pack of shampoo, conditioner and hair masque. Paid additional £5.99 for the next working day delivery as I was going away on the 7th. Received an email 2 days later stating the items would arrive on the 9th Aug. Had to rearrange delivery due to being away and emailed the company with no response. Ended up tweeting them on twitter which they replied they would look into the matter. I did not receive my full delivery refund. There customer service is non existent and they provide the ultimate crap service to customers Will NEVER order from this company again and would recommend to anyone to stay well clear of them too unless they want poor service.
One star is far to nice but they deserve 0 stars.

I have just rang the Braehead branch to ask a question and the customer service was appalling. The assistant actually said I haven’t a scoobie. I asked to check the price of something and she said well what is the price online. I wanted her to check she had it in store and check same price as online. All I got was I think so, I don’t know and I HAVE NOT GOT A SCOOBIE. I will have nothing to do with this company as I am shocked at the service. This took place Sunday 11th July at approx 4.40 pm

So have to laugh at this one! My dear old 75 year old Dad went to Cribbs Mall pottering about on his mobility scooter today and thought he’d get his 10 hairs on his head tidied up.
Now I have just been putting the clippers over his head during lockdown so that’s all he expected the salon to do- maybe £10 to help an older person out but no £23!!! 😂😂🙊
Wow imagine if I’d charged him the same! (Not that I charged anything)
Shame on you Regis not helping someone out that’s been shielding for a very long time.
Profits over kindness.

Bought GHD straighteners.
Regis Salons "UKguestcare" are most unhelpful, downright rude and to top it off, utterly uncaring.
Cannot be bothered to write proper replies they just send snippets from Regis website, even when those extracts show that it is they who should be taking action not the manufacturer. Every opportunity taken to pass issues on to other firms, finally they just stopped replying. Zero help given and have ensured that we will never ever shop at Regis groups again.
Thankfully GHD are a good company to deal with but should know that Regis are actively costing them money.

Visited the Regis Salon at Merry Hill Dudley today. Excellent and professional service as always and I felt very safe with their measures to lessen Covid 19 problems. PPE in place for customers and staff, limited customer numbers, screens between stations, cleaning after every customer etc...yet still a very friendly place to visit, and as ever, I was welcomed and well looked after by my regular stylist. Good to be back in a hair salon, and a good salon to be back in!

Regis Salon Shop
I ordered a Wella Conditioner from this company, but was supplied with an inferior product which differs in quality and fragrance to the genuine product. When I examine the packaging further, I can see some differences to the genuine product, which leads me to believe the product supplied is not genuine.
Their Customer Services have been unhelpful, advising me to take this up with the manufacturer. I will be contacting Trading Standards.

Good service completely overshadowed by rip off feeling. They advertise a price outside the shop and then charge something else inside once the cut is done. Complete rip off. They should be made to tell you in advance what the charge will be or remove the misleading advertising material.