Got a sweet deal from an online seller of Reina, radiator came next day, very very cheap considering how good the quality is? I'm not sure how they are producing such an outstanding radiator at a pric... Ver más
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Consulta las opiniones de los clientes
I have purchased Reina radiators for work for many years and they have always been good. However I have a faulty radiator in my own home where the seals of the radiator have failed. I tried to get a r... Ver más
All good no issues with my radiators, plumber did not have a hard job fitting them he also commented on how good they looked in my living room 5 stars...…well done reina
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Better than expected, Absolutely stunned by the value for money! I would order Reina nerox radiators again without a doubt, looking at them they could have easily been twice the price they are that go... Ver más
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Información sobre la empresa
- Tienda de radiadores
- Proveedor para baños
- Tienda de decoración e interiorismo
- Proveedor de equipos de calefacción
- Servicio técnico de calefacción y calderas
Escrito por la empresa
Welcome to REINA – the UK's leading supplier of designer radiators and heated towel rails. Established in 2005 and still privately owned, REINA continues to design and create more products than any other company in this field, constantly leading the trend by combining the latest styles and functionality. Everyone has their own sense of style and design, and that’s why REINA has created a range of products that meets the needs of every interior style. Whether it is timeless classics to the latest in energy efficient designs, our radiators are now one of the most sort after products here in the UK. Over the years we have worked to create, no matter what, the perfect home environment when it comes to home heating. We are driven to understand how the REINA products can transform interiors to meet the new fashion designs for the home and our key criteria are style, desirability, uniqueness, originality and innovation. Adding excitement to the world of heating, the REINA range of designer models are sure to encompass the perfect design for you, no matter what shape, style or size you are looking for and we will continue to remain at the forefront of designer radiators and towel rails.
Información de contacto
Atay Global Ltd, Unit 6, Weybridge Farm, Stambourne Road, Great Yeldham, CO9 4RB, Essex, Reino Unido
- 01787 238540
- info@atayglobal.com
- reinadesign.co.uk
4,0
Muy bueno
128 opiniones
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Not great tower radiators
Bought two tower radiators.
Not great, doesn't heat up and it lacked any real signs about which side is the right side to put the radiators on, as I understand if you install them.upside down it can have an issue with the flow.
Anyway, not a great experience, not sure really what to do.
Stuck with two expensive radiators in a new extension which isn't giving out heat...hmmm.
1 de octubre de 2025
Opinión espontánea
I have purchased Reina radiators for my house
I have purchased Reina radiators for work for many years and they have always been good. However I have a faulty radiator in my own home where the seals of the radiator have failed. I tried to get a replacement sent out as it was within warranty. This unfortunately never happened between Reina and supplier. And I’ve been left with a radiator that doesn’t work and after speaking with Reina directly they said there was nothing they could do. Will definitely think twice before purchasing in the future. If this was for a client rather than myself I would be hundreds of pounds out of pocket.
6 de septiembre de 2025
Opinión espontánea
Stand off with Reina
Ordered a Reina towel rad and a Reina Mini thermostatic heating element from Heat and Plumb. Both installed by qualified and highly experience by tradesmen. The Mini thermostatic control worked fine then I turned it off. And now it won't start again ... totally dead. Sent a video to H&P to prove. Now I'm stuck in the middle. Reina say they need to know how the guys fitted it to make sure it was commissioned properly - because if it wasn't the element will be destroyed!!! Heat and Plumb doing nothing ... just sending messages. I'm trying but I can't talk to the fitters directly as done via a loft conversion co. Reina won't send a copy of the installation instructions for me to check what was or wasn't done, saying it would have been in the box .. so they're creating a stand off. Very hacked off!!!
I'll probably need to bin the Mini and get something from a decent company.
15 de agosto de 2025
Opinión espontánea
Excellent Quality and Stylish Design
Excellent Quality and Stylish Design – Highly Recommend Reina Radiators!
I recently purchased a Reina radiator and couldn’t be more impressed. The build quality is outstanding — solid, durable, and clearly made to last. What really sets Reina apart is the attention to design; their radiators are not only functional but also add a touch of modern elegance to any room.
Installation was straightforward, and the performance has been excellent. It heats up quickly and distributes warmth evenly, making a noticeable difference in comfort. Customer service was also responsive and helpful, which is always a bonus.
If you’re looking for radiators that combine reliability, efficiency, and stylish design, I’d highly recommend Reina. A fantastic investment for any home!
23 de mayo de 2025
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear Daniel,
Thank you very much for your thoughtful review and for choosing Reina. We’re delighted to hear that you’re so pleased with your new radiator and that it has made a positive difference in your home.
At Reina, we take great pride in delivering products that combine exceptional build quality with contemporary design, so it’s incredibly rewarding to know that both aspects have met your expectations. We also appreciate your kind words about our customer service team — we strive to provide a seamless and supportive experience from purchase through to installation.
Your recommendation means a great deal to us. Thank you again for your support, and we hope you enjoy the warmth and style of your Reina radiator for many years to come.
Warm regards,
Reina Team
Fantastic radiators much nicer than the…
Fantastic radiators much nicer than the boring white standard issue ones i had previously. Great Quality too...
23 de abril de 2025
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear Rob,
Thank you for your fantastic review! We're so pleased to hear you're happy with your Reina radiators and that they've made such a difference compared to your previous ones.
It's always great to see our products being appreciated for both their style and quality.
Thanks again for choosing Reina!
Reina Team
Really poor quality
I ordered a Reina heated radiator/towel rail believing I was ordering a premium brand with the expected high quality that would be associated with a premium brand. However the product is anything but high quality, yet the price was twice what I paid for another similar radiator which is much better quality. The fixings for this radiator are the most poorly finished I have come across, every one of them is tarnished and the chrome finish is unlike any other I have come across, it appears to have a slightly golden hue to it, nothing like a traditional polished chrome and the difference is very visible where it connects to the pipework and valves The bleed valve on the back of the radiator stands out like a sore thumb as it is brass finished and the bit where it attaches to the radiator has no finish on it at all, it is just base metal. I have written to both the retailer and direct to Reina, attaching photos, but have had no response from either. The least I would have expected is an offer of a decent replacement or a significant refund. Having read other reviews it's clear Reina don't like to communicate with their customers.
18 de febrero de 2025
Opinión espontánea
Excellent Products and Fantastic Service
I have 5 Reina Casina radiators in my house. They are all excellent quality. However, there has been a recent design change and I have tried to correspond directly with Reina about this. Both via the website and e-mail. I have received no response. I am writing this review in the hope that Reina will get back to me.
Thank you for your reply. I called and was dealt with in a very professional manner.
1 de marzo de 2025
Opinión espontánea
Respuesta de Reina Designer Radiators
Hi John,
Please call 01787 238540 and ask for Technical, we'll try to help you resolve your issue
Reina Technical
Sadly we are now on our third Reina…
Sadly we are now on our third Reina Vertical radiator, the previous two having developed bubbles and leaking after a short period of time.We are awaiting fitting of the third but are not confident of it's durability?
Sadly cannot recommend these radiators.
20 de febrero de 2025
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear Kevin,
We are truly sorry to hear about your experience with our Reina radiator. At Reina, we take great pride in the quality of our products, and it is deeply disappointing to learn that you have encountered these issues. Please accept our sincerest apologies for any inconvenience this has caused.
Unfortunately, as the manufacturer, we do not have direct visibility into which reputable reseller your purchase was made from. However, we would love the opportunity to assist you further. If you could kindly email us at info@atayglobal.com with details of your purchase, we will do everything in our power to support you and resolve this matter as quickly and smoothly as possible.
We can assure you that our radiators are manufactured to the highest quality standards, and we receive very few complaints of this nature. Your feedback is extremely valuable to us, and we are committed to finding the best possible solution for you.
Once again, we sincerely regret the difficulties you have faced and appreciate the chance to make things right.
Best regards,
Reina Customer Support Team
Reina electric Wi-Fi Heater: Poorly made, App is atrocious.
Ordered this to pre-heat our conservatory before opening up in the morning. I guess you get what you pay for!!! Serre Wi-Fi electric radiator, £140. It’s like something out of the 1970s! Poorly made, just a wire heater element with a thin bit of tin around it & a basic touch control panel bolted on. The app is as basic and clunky as hell. For Programmed heating you have Comfort/On, Eco/Off & Enum 3/Anti-Freeze?? The thing has a mind of its own and switches on whenever it feels like it. Wished we’d sent it back immediately. Probably give it away eventually. Really shoddy piece of kit.
5 de febrero de 2025
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear Keith,
We are truly sorry to hear that you are unhappy with your Serre Wi-Fi Electric Radiator. At Reina, we strive to provide high-quality products, and it is disappointing to hear that this one did not meet your expectations. Please accept our sincere apologies for any frustration this may have caused.
The Serre is actually one of our best-selling electric heating products, and to date, we have not received complaints regarding its aesthetics, quality, or performance. However, we do understand that this is one of our more affordable, budget-friendly models, and as such, it may not offer the same premium feel as higher-end alternatives. That said, it is designed to provide reliable heating with smart control functionality at an accessible price point.
In terms of the Smart Life app, we respectfully disagree that it is "basic or atrocious." This app is widely used by many well-known brands and high-end tech companies worldwide. It is designed to offer a convenient and intuitive way to control your heating remotely, but we are sorry that it has not met your expectations.
We would love the opportunity to assist you further and troubleshoot any concerns you have with the radiator’s operation or the app’s settings. If you could kindly email us at info@atayglobal.com, we will do everything we can to resolve this for you.
Once again, we are very sorry that you feel this way, and we truly appreciate your feedback as it helps us to continue improving.
Best regards,
Reina Customer Support Team
Rubbish
This company can’t even be honest about dispatching items.
You waste your own time and money waiting for them to deliver items
Absolute sack of shite, do not give your money to these clowns
17 de enero de 2025
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear NL,
We’re truly sorry to hear about your experience and completely understand your frustration regarding the delay in receiving your order. However, we’d like to clarify that Reina is the manufacturer, not the supplier or reseller. The dispatch and delivery of items are managed by the reseller you purchased from, and we regret that their service did not meet your expectations.
At Reina, we hold our reseller partners to high standards and take matters like this very seriously. Please reach out to our UK Head Office at info@atayglobal.com or via telephone so we can investigate this further. We want to ensure our resellers uphold the level of service that reflects our brand values and commitment to customer satisfaction.
Once again, we sincerely apologise for your dissatisfaction, and we appreciate the opportunity to resolve this matter.
Best regards,
Reina Team
Misleading BTU information
Bought a Reina Misa stainless steel towel radiator for my new bathroom which looks beautiful and is guaranteed for 25 years but …….. the radiator is not sufficient BTUs to heat my small 7ft square bathroom . This is down to the Delta 70 rating used by the manufacturer and seeing as most UK domestic boilers from 2005 are Delta 50 ,you need to convert the BTU number to Delta 50 to get the true value of the BTU ,to see if the radiator is powerful enough . I was unaware of this and on scouring the internet for top quality similar manufacturers I found them all to be using a Delta rating of 50 ! I don’t think the importance of this is made very clear by retailers or this manufacturer and a costly mistake could be avoided if it was . Once you have fitted the radiator and drilled your new expensive tiles it is very difficult to find something else with a higher BTU ,that will cover the drill holes . So it’s an expensive , beautiful but cold bathroom for us ☹️ I’d also be interested in knowing why Reina use Delta 70 which applied to UK boilers prior to 2005 and in 2005 this was changed to Delta 50 to conform with the EU countries ? Very confusing for customers.
22 de noviembre de 2024
Opinión espontánea
Fantastic radiators and at an…
Fantastic radiators and at an affordable price, I highly doubt you will beat this brand. The Reina casina that I ordered looks great and offers excellent heat output very happy with it indeed.
29 de agosto de 2024
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear Sarah,
Thank you for your glowing review! We are thrilled to hear that you truly believe that we are an unbeatable brand.
The Casina is one of our best sellers and you can see why, from its sophisticated style and ultra effective heat output, we know you made the right choice for your home!
Thank you again for trusting us and we hope to work with you again in the future!
Reina Team
Ordered several Reina radiators
Ordered several Reina radiators, consistent quality cannot fault any of them, my plumber commented how good they were for the price.
29 de agosto de 2024
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear Gary,
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the quality of the Reina radiators and that your plumber was impressed as well.
If you need any more assistance or have any other questions, feel free to reach out. Enjoy your new radiators!
Reina Team
Lost my fitting instructions the guys…
Lost my fitting instructions the guys in technical were very helpful they emailed me a pdf straight away.
28 de agosto de 2024
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear David,
Thank you for sharing your experience! We're glad to hear that our technical team was able to assist you promptly by sending the fitting instructions via PDF.
We're always here to help, and it's great to know we could get you back on track quickly. If you need anything else, don't hesitate to reach out!
Reina Team
Very good experience from start to…
Very good experience from start to finish, quick delivery but more importantly a quality radiator!! For the price point you cannot go wrong with the Reina casina range I would order this model again 100 percent!
28 de agosto de 2024
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear Jayne,
Thank you so much for your kind feedback! We're thrilled to hear that you had a positive experience from start to finish and that the delivery met your expectations.
It's great to know that the quality of the Reina Casina range exceeded your expectations. We take pride in offering products that represent excellent value, and we're delighted to hear that you'd choose this model again. We appreciate your support and look forward to serving you again in the future!
Reina Team
Very pleased with the Reina radiators…
Very pleased with the Reina radiators that I have purchased, they arrived quickly and the quality is outstanding, I don't think you can beat them in regards to value for money.
22 de agosto de 2024
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear Tom,
Thank you for your wonderful feedback! We are delighted to hear that you are satisfied with your Reina radiators and that they lived up to your expectations in terms of both quality and value. It's fantastic to hear that the delivery was speedy as well. Your support means a lot to us, and we eagerly anticipate the opportunity to assist you again in the future!
Reina Team
Very nice radiator
Very nice radiator, for the money you cant go wrong with Reina radiators. Delivery was also very fast too
21 de agosto de 2024
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear Dale,
Thank you for your feedback! We’re delighted to hear that you’re satisfied with your Reina radiator and that the prompt delivery met your expectations.
Your positive experience is exactly what we aim for, and it’s great to know that you found value in both the product and service. Should you need any further assistance, we’re always here to help.
Reina Team
Absolute cowboys
Absolute cowboys. Been waiting for 3 months for my order and now stock turns up they don't have enough so they don't service my order and have decided to discontinue the product. So now I am stuck with pipes sticking out of the walls specifically for this radiator size and no radiator or solution.
Don't use, absolutely terrible customer service.
21 de agosto de 2024
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear Heather,
We are extremely sorry to hear about the poor service you’ve received and that your order was never fulfilled. We completely understand how frustrating this must be, especially given the situation with your specific setup.
As you are aware, you have not purchased directly from Reina as we are solely a manufacturer and do not deal with the general public. We make sure all our suppliers have access to our up-to-date stock information online. Unfortunately, it seems this issue is due to a supplier not properly checking our systems and then failing to update their own information, potentially leaving the product available on their website.
If you could please reach out to us at info@atayglobal.com, a member of our higher team will be happy to discuss this further and explore ways to resolve the issue.
Once again, we apologise for any inconvenience caused and hope this experience hasn’t affected your view of Reina as a brand.
Best regards,
Reina Team
Avoid ordering Reina Radiators - they arrive damaged every time
I am reluctantly giving 1 star.....there should be an option for ZERO STARS.
I am regretting ever ordering radiators from Reina. So far 8 radiators delivered have damage.
I ordered 5 on 31st July.
Only 4 were in stock, so we agreed to a delay for the 5th one to be delivered after 24th August when that particular size will be in stock.
Regarding the 4 that were in stock, these were delivered to us on 2nd August.
All 4 of these arrived damaged.
We sent photos of the damage and asked that replacements were sent out urgently.
Our photographs were disputed saying that 2 of the photos were of the same radiator which was not the case.
We were also told that replacements would only be sent to us once the damaged ones were collected!!! This is disgraceful, replacements should have been sent immediately being as we have paid for them.
We reluctantly agreed to this.
The damaged radiators were collected on 12th August and 4 replacements ordered and delivered on 14th August.
Guess what......2 of those were damaged so we had to go through the whole painful process for the 2nd time.
This time I refused to wait until the damaged ones were collected before replacements were sent.
Replacements arrived on 16th August....DAMAGED AGAIN so had to go through the painful process for a 3rd time.
2 replacements arrived on Monday 19th August....DAMAGED AGAIN!!!! So we are now going through the painful process for the 4th time.
Replacements have been ordered and are due to be delivered on 21st or 22nd August.
If they are not damaged it will be an absolute miracle.
I'm preparing myself for the same nightmare for the radiator that is on backorder.....
Our home improvements project is now nearly 3 weeks behind because the plumber has been unable to install the radiators, meaning that all the other tradesmen booked to follow on from the plumber have been unable to complete their works.
Its costing us an absolute fortune in delays and to be frank has been very stressful indeed.
If you like quality products, and good customer service, then I suggest you avoid ordering Reina products from any of the online Radiator sellers.
We haven't even had an apology or contact from Reina.
5 de agosto de 2024
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear Nicola,
We are deeply and sincerely sorry to hear about the issues you’ve experienced. Your frustration is completely understandable, and we recognise how disappointing this entire process has been for you.
As a manufacturer, we do not supply directly to the general public, so we are often unaware of specific issues until they are brought to our attention by suppliers or customers like yourself. However, we want to make it clear that your experience is absolutely unacceptable, especially given the number of times you have had to endure this disappointing experience.
Please rest assured that this matter has been escalated and brought directly to the attention of our Managing Director, who is taking your feedback extremely seriously. We never want anyone to feel let down by our products or service, and we are committed to understanding how such an unfortunate situation could occur repeatedly.
We would appreciate the opportunity to discuss this matter in far more detail with you. Please reach out to us at info@atayglobal.com at your earliest convenience. We are eagerly awaiting your contact so that we can work together to resolve this issue and restore your confidence in our products.
Once again, we are profoundly sorry for the inconvenience and stress this has caused you. We understand that you may now view our products as low quality, but we want to assure you that this is not representative of the standards we strive for. External factors beyond our control seem to have played a role, but that does not lessen our responsibility to make this right. We also apologise for not reaching out to you sooner; we simply were not aware of the severity of this situation until now.
We know renovations within any property are already stressful situations, never mind with an added burden. We would like to add an extended apology to your tradesmen for the inconvenience our products have provided.
Thank you for your patience, and we hope to hear from you soon.
Best regards,
Reina Team
Good quality radiators
Good quality radiators, wouldn't hesitate to buy more.
13 de agosto de 2024
Opinión espontánea
Respuesta de Reina Designer Radiators
Dear Glynn,
Thank you for your positive feedback. We’re delighted to hear that you are pleased with the quality of our radiators. Should you have any further needs or inquiries, please don’t hesitate to contact us.
We look forward to the opportunity to assist you again.
Reina Team
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