relay.delivery Opiniones 162

Never knock. I was sat in kitchen for one parcel and they stuck it behind some wood that was being thrown. Only found out after picture was received. Should have knocked, I was home.
Another was thrown over back fence while we were sat outside..they broke the item as it was a book light. Never even attempted to knock at front door or even call over the fence to have me open gate, just threw it over.
Exactly the same crap as Yodel. It's disgusting how inconsiderate these drivers can be. And now people have CCTV set up so it is all easily proven.

Awful delivery company. If I could leave negative stars I would.
My package was out for delivery and I wasn't going to be there as I was away for the weekend so I contacted customer services to change delivery date 2 days beforehand and was told they couldn't do anything. I told them as I live in an apartment block I had no safe place and was told that information had been understood and would be communicated to driver but the driver dumped on floor in a communal hallway anyway and it was stolen. Relay consider this a successful delivery but I live in a place with 9 other apartments and delivery people coming and going everyday etc so it wasn't a safe place. I didn't give permission to leave my package! They have since told vinted they will not take responsibility as it was delivered. Absolute joke! AVOID RELAY AT ALL COST! They treat your items like rubbish. I've taken them off my vinted app as an option for my sales and I avoid them when buying from now on and stick to Evri and Inpost. How they are still in business I will never know!

What acomplete s?!show! My order was apparently out for delivery this morning. It is now 618pm and a random taxi driver has just thrown the package in my face. The tracking is 100% unreliable. One minute five stops away and delivery is imminent, ten mins later, 9 stops and 30 mins away. That was two hours ago. Horrid horrid horrid. Stop using these cowboys!

Disgusting, shit company. I've stopped ordering from places that use them. I've specified a safe place right in front of my house but the couriers have never used it. I've had parcels delivered to the wrong address, left in bins or not turning up at all. They give you gimmick delivery slots and turn up whenever they feel like it, never when they're supposed to. Avoid at all cost.

If I could leave 0 stars I would. Every time I see that a company has used this service to send my delivery out to me I already brace myself to never receive it. On more occasions than I can count delivery drivers have lied that they attempted delivery when they have not and the package has allergy gone back to seller. Then to make it worse the customer service are impossible to reach and once you do they are of no help. I can’t wait untill they are eventually out of business so I no longer have to deal with this.

Delivery service was very excellent. Parcel placed in a secure location unlike other delivery services. I’m a very satisfied customer.

I’ve had 3 delivery windows in 3 days and zero deliveries. Absolute waste of time. Do not use Relay!

Absolutely no updates from the company, no idea where my parcel is. Looking at the other reviews on here, I should not be surprised I guess. This company is a pile of s..t!!!!

This is so funny. Due to me mentioning in my last review that relay will band me because my past truthfull negative review, they actually didnt suspend my account, "wich is quite shocking". What they actually did was block me from booking routes this morning from the areas wich i actually smash their route estimate by half. They done this by placing me in a low tier "bronze" bare in mind im a platinum tier courier. This means i am unable to choose routes wich i have completed in the past in less than half there estimate prediction 🤣 but im allowed to book routes miles away, wich are priced at £14 per hour "so minus the insurance fee the deduct and any failed parcels that fee couls be as little as £8 per hour" 🤣. This is taking malpratice to another level and just confirms to me the managers or staff in the office who are controlling tiers and route booking are feeling the effect of my reviews, wich is a good thing may i add and doesnt affect me in the slightest. I also mentioned this issue to support staff no more than 8mins ago over their support instant chat line, and the abruptly just said email us and ended the chat. Bare in mind emailing them takes atleast 5/3 days to get a generic response, really a waste of time in my case. Have a lovely day relay and all the minimum wage staff working hard in the office.

Simply ridilcous . Email came out for deivery around 10 am that it will arrive between 12pm and 2 pm and it's 10.18 pm night and still waiting . Keep sending me updates about . I wish i can give them 0 stars if option available

Awful service.
Sent a large box with Relay, took 4 days for them to collect, tracking changed to return to sender and now the box is lost !
Different agents gave Different answers every time
Would never, ever use again

Zero stars if possible. No attempt to even deliver my parcel. I was in both days that my delivery was scheduled for after I 'missed the first attempt' - I was in all day.

No knock at the door, safe space ignored. Don't bother with this courier.

Awful service.
Every parcel is late. Tracking is Tom-tit.
Zero customer service.
Worse than Evri and Yodel rolled into 1.

I went outside to empty the bins and found a package on the grass behind our hedge, but had no ring on door bell or knock at the door and I have been working from home all day. After checking the CCTV the delivery driver just came in and placed it behind the hedge took a photo and went off and at no point did they attempt to ring the door bell! We have a bus stop just outside our house and have had parcels taken before, Cannot understand why they did not take three more steps and ring on the door bell to even attempt to give to someone. Would never use this company for deliveries and will check to make sure sellers do not use them going forward.

This delivery company has recently appeared on platforms like Vinted. They seem to be thoroughly useless, orders are taking much longer than with other companies, and now I see reviews I tremble. I'll make sure to avoid in future.

Very unreliable company. My 2 parcel showing as delivered but not there. I contacted them through their web page twice but no response

Parcel clearly stolen by driver. 5 star member of vinted not received parcel that was allegedly delivered at 10pm on Sunday evening. Noone on ring doorbell camera. So where is the parcel??

Conveniently there's a technical reason meaning Relay cant provide the photos the driver uploaded to the app.

Absolute scammers.

Awful. 2 parcels ordered & relay delivery selected, 2 parcels lost. Cheaper for a reason! Stick with inpost

This is an absolutely useless company. The driver supposedly delivering my parcel rang me saying he couldn’t find the address, I gave him directions and he said he had to go and deliver his other parcels and he would come back in 20 minutes and he never came back. I now have a notification that my parcel is being sent back to the sender. This is a disgrace! I will be putting in a full complaint about the company and the driver and tell the sender not to use them again!