Product damaged by them; refusal to rectify the situation.
I ordered a crossbody bag in vegan leather. First, the fact that it was vegan leather was not defined in the merchandise listing; it said "leather", which I assumed meant genuine leather. Second, they folded the bag and stuffed it into a parcel bag that was too small, so the bag arrived creased straight down the middle, in a very obvious fashion. I immediately requested to return the bag, They have been vague and unhelpful. I sent pictures that very obviously show the problem, but they say they have reviewed the photos a determined that this is not a problem, but offered me $4 in compensation. When I said this was completely unacceptable, they maintained that with a little elbow grease, I can fix the purse. I didn't feel I should have to fix this issue that they created, so I again asked how to return the bag. the answer is "too hard and expensive to send. You'll have to keep it, and we will raise our compensation to $6" Still unacceptable, but I'm stuck at this point. Please avoid this company.
9 de febrero de 2025
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