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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Your company is just very similar name. Please accept my apology for the mistake. I am have very bad experience with Waste management company.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a great experience with REM and purchased 7 of the custom made Dream Pedi spa chairs. Scott Moore REMs Sales and Design Representative made sure the furniture including the links matched ou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Professional, smooth service from start to finish, quick response to any questions and queries. Would strongly recommend REM for their quality furniture which is stylish and on trend. As a company... Ver más

Valorada con 5 estrellas sobre 5

Great experience with REM. I ordered 2 x Lola Trolley for my new salon and ideally wanted them quicker than the estimated delivery time. Lisa at REM sorted me out and made sure I got the trolleys for... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante

Escrito por la empresa

UK Manufacturer of Furniture & Equipment for Hair, Beauty & Spa Industry. Designed and made in Lancashire. Interior Design Service available.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

78 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(78)

6 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

That the worst buissnes experience i…

Your company is just very similar name. Please accept my apology for the mistake.
I am have very bad experience with Waste management company.

26 de septiembre de 2026
Opinión espontánea
Logotipo de REM UK

Respuesta de REM UK

Thank you for your feedback. However, we have been unable to identify any order or delivery matching the details described in your review.

We are concerned that this review may have been posted against the wrong company, as the circumstances mentioned do not appear to relate to REM or our delivery service.

We would be grateful if you could contact us directly with your order details so that we can investigate this further. If the review has been posted in error, we would kindly ask that you consider removing or amending it.

Valorada con 5 estrellas sobre 5

Salon chair

Service from customer service was excellent. My chair came perfectly made to my choice. Great craftsmanship. Also the dpd delivery driver was very very good as by the time he got to me he had delivered 166 item Thank you all at Rem well done.

11 de junio de 2026
Opinión espontánea
Logotipo de REM UK

Respuesta de REM UK

Thank you for your wonderful review.
We’re delighted to hear that you were pleased with both our customer service and your chair. It’s great to know that your furniture was made exactly to your specifications and that the craftsmanship met your expectations.
Thank you for choosing REM and for taking the time to share your experience. We truly appreciate your support and hope you enjoy your chair for many years to come.
Kind regards,
The REM Team

Valorada con 5 estrellas sobre 5

Great experience with REM

Great experience with REM. I ordered 2 x Lola Trolley for my new salon and ideally wanted them quicker than the estimated delivery time. Lisa at REM sorted me out and made sure I got the trolleys for my salon opening. Both trolleys are gorgeous and just exactly what we were looking for to match our salon interior. Thank you so much for your great service and also your customer service was 10/10. Highly recommend this company!
Thank you again!

16 de abril de 2026
Opinión espontánea
Logotipo de REM UK

Respuesta de REM UK

Thank you for your kind review! We’re so pleased we could help get your trolleys to you in time, and that they’re perfect for your salon.

Wishing you every success with your new opening, and thanks again for the recommendation!

Valorada con 5 estrellas sobre 5

Excellent service and outstanding quality

I recently purchased salon furniture from REM and had a great experience from start to finish. Scott was very professional, helpful, and patient, especially when I changed my mind during the process. Lynda was also very supportive with payment and confirming the delivery date.
The delivery driver was friendly and helpful, which made everything run smoothly.
The furniture is stylish, very well made, and of excellent quality — my clients have already commented on how professional everything looks. The whole team made the process easy and stress-free.
I truly appreciate all the support and will definitely be ordering from REM again in the future.

25 de marzo de 2026
Opinión espontánea
Logotipo de REM UK

Respuesta de REM UK

Thank you so much for your kind words and for taking the time to share your experience.

We’re delighted to hear that you had such a positive journey with us from start to finish. It’s fantastic to hear that you’re happy with the quality and style of your furniture, and even better that your clients are noticing the professional look it brings to your salon.

We truly appreciate your support and look forward to working with you again in the future.

Valorada con 5 estrellas sobre 5

Replacement part

I contacted REM to replace a part on one of my basin units, which I’ve had for nearly 20 years—the first time it’s needed anything replaced. Although the unit has been discontinued, the team quickly identified the correct part and sourced it for me to order. The service was prompt and professional. I would definitely recommend this company.

13 de marzo de 2026
Opinión espontánea
Logotipo de REM UK

Respuesta de REM UK

Thank you for you positive feedback. Always here to help, and good to know the REM furniture is still going strong after 20 years!

Valorada con 5 estrellas sobre 5

Rem were fantastic from start to finish…

Rem were fantastic from start to finish and even beyond that. They went above and beyond for me and their furniture is top quality. Couldn’t get any better. Worth every penny.

19 de diciembre de 2025
Opinión espontánea
Logotipo de REM UK

Respuesta de REM UK

Thank you for you positive feedback, glad you are happy with your furniture.

Valorada con 1 estrellas sobre 5

I'VE PURCASED 5 BARBER UNITS

VERY IMPORTANT AND BIG REASON FOR ME LEAVING VERY NEGATIVE PURCHASED 5 REM BARBER UNITS ( £7.188.00) RECEIVED ALL IN WRONG COLOUR AND DIFFERENT DESIGN DOESNT MATCH THE PICTURE AT ALL SO CALLED CUSTOMER SERVICES TO SOLVED MY ISSUE STAFF ON THE PHONE SAYING ITS NOTHING TO DO WITH US YOU GOTTA CALL THEM DIRECTLY I SAID WAIT PAYMENT HAS BEEN MADE TO SALONS DIRECTLY THEY ARE JUST PUSHING YOU TO EACH PERSON THAT SOUNDS A BID DODGE
IF I DONT GET MY ISSUE SOLVED GOTTA START MY FURTHER ACTION FOR SURE
WILL REPORT TO MY BANK AND HMRC 100%!!!!

29 de octubre de 2025
Opinión espontánea
Logotipo de REM UK

Respuesta de REM UK

Thank you for taking the time to share your concerns. We would like to clarify an important point regarding your order. Your contract of purchase is with the distributor you bought the products from. As the manufacturer, our responsibility is to produce the items strictly according to the specifications and colour choices provided to us by that distributor.

We have manufactured the REM barber units exactly as requested, including the colour details supplied at the time of order. Any issues relating to payment or order discrepancies must therefore be addressed directly with the distributor, as they are the party with whom you entered into a commercial agreement.

We understand that this situation is frustrating, but it is not a case of either party “pushing” responsibility. It is simply the structure of the supply chain: distributors manage sales and customer service for their orders, while we manufacture the products to their instructions.

We remain fully committed to supporting our distribution partners, and we are confident they will be able to assist you in resolving your concerns appropriately.

Valorada con 5 estrellas sobre 5

Lynda was amazing

Lynda was amazing. I thought i might need ti buy a new couch as the handset was broken. She located me a new one and it arrived within 48 hrs! Im over the moon that ive avoided so much expense and happy to experience such excellent customer service!

28 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

We recently purchased the REM Excel…

We recently purchased the REM Excel Pro4 Aesthetic Couch for our clinic, and it has exceeded all our expectations! The craftsmanship is outstanding, and its sleek, modern design makes it a stunning addition to our space. Made in the UK, the couch arrived promptly after we placed our order, and the entire process was seamless. The customer service team was exceptional, providing attentive and professional support throughout. We couldn't be happier with our purchase—highly recommended!

15 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, with very quick responses to any questions I had about the products and delivery!
The order arrived on time and looks great!

30 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent salon furniture from REM…

Excellent salon furniture from REM Earth!! Wonderful quality, it looks like what it is... which is classy!! It's also fairly heavy due to the quality of materials, I recommend having 2 people to move big items :) Thrilled with the bed and the shelves. Also, the sales and logistics teams do all they can to be of quality support. Would buy again in a heartbeat!

1 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a lovely lady Jill is!

What a lovely lady Jill is!
I contacted REM to help me install some glass sliding doors on my reception unit.
Not only was Jill and the team super helpful, she didn’t make me feel silly and went above and beyond to help me get the sliding doors in first time.
Thank you guys so so much. Much appreciated xx

30 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

We brought the Baltic Nero Washback…

We brought the Baltic Nero Washback .From phone call to delivery whot a great company ,British made quality lovely deep sink 👌 Sales team could not have been more helpful . Was delivered on time by there own driver ,and was well packed and i we could check all was there no rush at all
.I can totally recommend Rem to deal with .Quality product and quality company ✨️ 👌 its a 10 from us.

24 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

bespoke bench

We had a bespoke corner bench made by REM and cannot be happier with the service and quality of the product. it looks great. The design department were extremely helpful with my request and it fits perfect. I will definitely be ordering more items.

12 de abril de 2024
Opinión espontánea
Logotipo de REM UK

Respuesta de REM UK

Thank you for your kind response Damian. We are glad you like your Bespoke piece of furniture.

Valorada con 5 estrellas sobre 5

Pedicure Chair

Fantastic service from start to finish. Very helpful with deciding on colour options. Quick delivery. British manufactured too. Very stylish pedicure chair.

30 de mayo de 2024
Opinión espontánea
Logotipo de REM UK

Respuesta de REM UK

Thank you. We pride ourselves in our Pedicure range.

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