RemoteLock Opiniones 38

I am revising a previous entry. I had trouble getting support to respond, but they have. My issue has since been resolved. The locks and system work very well. I am grateful that support has reached out.

We have been using RemoteLock for years in our apartments. I’m now thinking about taking advantage of all the new things they’ve built in the last few years. Just being able to let service people in without having to meet them at the property has been a godsend. We plan on trying the new integration with our property management software to see how it works. I'll let you know. Highly recommend!

Generally speaking, the locks themselves are pretty reliable. I really, really hate to have to right this, but this company might have some of the worst customer service of any organization ... anywhere. You can never reach them in a timely manner. When it comes to locks, it can sometimes be a real emergency situation. But don't count on them to be there for you in a pinch. I'll continue to search for other options for our locks.

My experience through the pre-constuction phase and construction phase were very difficult. The incorrect products were specified at the beginning by a Remote Lock employee and that same employee was almost impossible to contact. I would go two to three months without hearing from Remote Lock even after dozens of calls. I suggested to the owner to go with a different supplier many times. If ever asked, I will never suggest any hotel ever use your product.

Getting issues resolved in a timely manner is not typical with Remotelock. It took three months to get my issue somewhat resolved. The manner in which some representatives talked to the customer was unacceptable.

Several months ago we had some issues. Our representative, Jake, handled them extremely well. We were impressed with the improvements made and level of communication.

Remote lock was a very difficult experience. First they charged me for 12 months without me realizing why. Took days for me to find someone to explain why I was charged twice once for what seemed like a much my months subscription another for what seemed like 6 ish months.
Next I couldn't get it to work with my PMS though my previous lock system worked fine with my other PMS (the new PMS didn't have my old lock integration). I couldn't get any customer support though I could book a call 5 days later when I needed my locks to work that weekend for my business to operate.

** Edit to update that Remote Lock did call me today and a very very kind and understanding woman helped resolve my issue and issued me a refund when I told her I already went back to my old locks and PMS because this was too stressful.

I've changed my one star to three stars since they put it all behind us. Thank you remote lock

Outrageous behavior. Paid for a 1-year subscription. After six months, the system deactivated the subscription. No reason given, and all that appears is "This feature requires and Active Subscription" Excuse me? We PREPAID for one year. Opened tickets with their help desk, sent emails. Completely ignored The only remaining option is to get a full refund through standard credit card practices, since this is a fraudulent company perpetrating fraud on consumers.

I used RemoteLock for over a year for my short-term rentals, but consistent issues with code generation left me doing manual fixes instead of enjoying the convenience I paid for. Every time their software failed, their response was to blame my Schlage locks—despite my multiple locks working perfectly with other software.

After repeated failures, I requested an investigation or at least a small refund for the days their service didn’t work. They declined, even though I had verified the issue was entirely on their end. Adding insult to injury, they ignored their own cancellation policy, refusing to refund unused time and keeping more money than they were entitled to.

Good riddance. With many short-term rental platforms now offering direct code integration, businesses like RemoteLock and their subpar customer service don’t deserve clients.

Our hotel ordered 50 wifi based locks, within 8 months they stopped working due to humidity (florida). Remotelock failed us after spending nearly $20,000. We have 5 other hotels we planned to install new locks on but now we won't be using remotelock for that order.

Ransomware. Locks obsolete unless you pay their extortionate fees, that didn't exist when purchased.

I had a remote lock for about 10 years and when it broke I contacted the company about a new lock. Even though the lock cost more than other competitors I bought it because I was happy with how it worked in the past. I was assured that I would be grandfathered in to a $0 subscription plan like I had with my previous lock. After getting the lock and then eventually installing it on my door I noticed they wanted a credit card to complete the installation. I contacted the company and they said the plan had changed for this lock and I would have to pay a $72 annual subscription fee now. I explained on the phone and an emails that I was told I'd be grandfathered in with no subscription fee since I had previously owned a remote lock. They said that is incorrect and would not allow me to send the lock back for a refund. Definitely felt like a bait and switch situation. The $531 cost of the lock now increases by $72 per year with the subscription in order to control the remotely which was the reason I had used remote locks in the past. So if they don't raise the cost of the subscription I'll then pay an extra $720 that I did not intend to do over a 10-year period.

I have about 10 of their locks on our Airbnb's, takes days to get a response via email, when I call I'm on hold for 15 minutes then it forces me to leave a voicemail. Its a bunch of snowflakes "working" there that don't understand business.

Their customer service could not be worse. They never answer regardless of how long you're on hold. Don't expect to hear back within a couple business days.. they're an absolute wreck. Steer clear and go with literally any other business. The locks have tons and tons of issues.

We have been using for over 5 years in multiple boutique hotels and homes. Everything was adequate (not great) for the first few years but lately it’s all going downhill. The latest batch of locks for our recent hotel fails about 80% more than the previous models in older properties. We replace almost all locks every year now and complying with warranty claims is arduous and not worth our time usually. Worse than the hardware is their customer service. They typically take days to respond and are completely unhelpful every time. They just suggest it’s user error or we need to use a better brand of batteries. Literally, you must you Energizer according to them or their $600 locks won’t work? We are switching all locations to a new company at great expense as we can not deal with them any longer for our own mental sanity…

Their locks fail and they have a bait and switch on their software pricing. Buyer beware!!

This company used to be great but things have been going downhill for a little bit now. First up the app stopped working for the creation of door codes for guests.....and I did not find this out until a guest is messaging saying they cannot get in. I was in bed in a different time zone and the guest remained locked out. Today I received an eMail to say they are discontinuing my service plan and doubling the price if I wish to remain using the exact same features. Clearly they have sought greed over those customers who have supported their business for 5+ years. I will not be buying any more of their locks and will be looking to replace the others with different companies

I have used their locks for many years and they have worked well overall. When not, support was available and helpful. Of late they are out of touch. The business of locks and allowing entry has an urgency to it, so when you need help you usually need it right away. I'm sorry to report that is no longer guaranteed with RemoteLock. It has been impossible to get ahold of them by phone and email response is nil. I'm actually wondering if they've gone out of business or are about to.