Hello Simeon,
We’re truly sorry to read that your experience has left you feeling this way. We understand how frustrating and concerning situations related to subscriptions and billing can be, and it is never our intention for any user to feel trapped or unheard.
Rentola operates with transparency, and subscriptions can be managed directly through the user account. If you wish to cancel, this can be done via your account dashboard or by submitting a request through the contact form on our website, which ensures that our support team receives and processes the cancellation correctly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and handled properly. Emails sent outside this process unfortunately cannot be processed.
We take concerns regarding data protection and user rights very seriously, and our team is always available to review individual cases carefully and provide clarification where needed.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
