Rescue One Group Limited Opiniones 

As a private ambulance company, they are absolutely atrocious. I arranging an ambulance to take my mother who is house bound to a hospital 30 miles away and bring her home after a private hospital consultation. This was booked and paid for 6 weeks in advance. on the day of the appointment they rang my mother to say they would be there shortly after 9am.This was unacceptable as the agreed time was 3pm. How on earth could my mother wait in a wheelchair for 6hrs before her scheduled appointment. when my wife phoned the company to ask why this was happening, she was told there had been a balls up on there part, but another ambulance would be sent at the correct time. No ambulance was sent. A so called manager said a refund was being processed, promised and promised on many telephone calls but the money was never issued. Stay well clear of these cowboys. £870 down the drain. Wouldn't give them any stars if I could. Avoid like the plague.

Contacted Rescue One to move my dad from hospital back home as the ambulance service had failed to pick up and move him multiple times. A quick call, clear timings and caring service from start to finish. It was much appreciated at a very stressful time. The team who attended showed care and compassion and ensured that my dad was kept warm and comfortable throughout.

Great service and very quick to support when we needed them. Thanks to the team.

I'm sad to see some poor reviews for Rescue One as from my personal experience they have been excellent when helping to transport my mother-in-law from her home to a nursing home when required. The teams that performed the transportation were lovely to deal with and took really good care of her, and Liam and James have been courteous and professional on the end of the phone. I hope that others using their service have the same experiences as we have in future. If we have cause to use them again for patient transport I would not hesitate.

Caring and committed crew who provided excellent care for our family member who needed transporting across the country after discharge from hospital.
Easy to organise at short notice, good communication and punctual on the day.

Fantastic experience, the crew arrived in a fully kitted emergency ambulance.

From booking to the day of our event the communication we received was outstanding

First Class Service from Rescue One. I was a little apprehensive about using them because of some of the reviews, but I’m so glad I did as my experience with this company was excellent. We needed an ambulance transfer from hospital to home (which is near another hospital). Main priority was to feel safe on the journey as condition could be life threatening if not close to a hospital. Liam who organised the transport went above and beyond and sent out a fully equipped team with ambulance which arrived on time. The crew were friendly and made me feel relaxed and safe, they helped me into my home and waited until I was settled. Thank you so much to Rescue One, and to Liam, Chris and Jay for a fabulous service 😊

Backed out of covering our event with literally no notice. Deposit paid.
This was our biggest event with a huge footfall and a need for professional medical cover

We cannot get hold of the company for an explanation and they still retain our money

We managed to make alternative arrangements and literally had a serious medical event very shortly after they arrived

As a business owner you simply cannot treat confirmed bookings with such disregard and a lack of professionalism then refuse to engage

Shocking company. Please do not use them

They cancelled on us the morning of our event via email, and left us scrambling around to find cover for a major event.

Since this incredible poor solution we are being met with radio silence after multiple emails, formal complaints they still do not respond. They owe us a lot of money, but clearly are happy with their non attendance that they feel they do not need to respond.

Utter shambles, stay well clear as they absolutely do not care about the safety of anyone. Terrible company.

Very poor, they let our club down with an email half way through our busiest day of the year and left us scrambling to find cover. Thankfully we did, if we had not then one our members would be dead (he was stung by a wasp and went into severe anaphalaxis)

Avoid!

This company backed out of delivery on the morning of our largest event of the year leaving us incredibly exposed. Notice of their non attendance was given via email so they had no certainty that we had received their message and left us scrambling around to find an alternative on the busiest day of the year for our club. To compound this they been unresponsive to the subsequent complaint we raised. Would not recommend.

There is an irony in the name 'Rescue One Group Limited': if you hire them, you’ll end up needing a rescue yourself. They cancelled our medical cover on the morning of our event, forcing us to scramble for last-minute alternatives at significant cost and stress. Weeks later, they continue to pull a Harry Houdini act, ignoring every attempt at communication and our formal complaint.

One star as no option for no star

Updated a few weeks on and still no contact from Rescue One

The company gave 1 hour notice that would not be turning up to our event with a large crowd attending meaning we needed to scramble for medical cover. A lack of response from them after the event as well shows a true lack of professionalism.

Extremely disappointing experience. Rescue One cancelled our contracted event medical cover at very short notice, leaving us scrambling to find a replacement provider on the day of one of our biggest annual events. We incurred additional costs and, incredibly, a serious medical emergency occurred shortly afterwards. Thankfully, the replacement team we sourced arrived just in time. Most disappointing of all has been the complete lack of communication afterwards. Despite multiple emails over the past two weeks, including a formal complaint, we have received neither a response nor even an acknowledgement. Based on our experience, I cannot recommend this company.

Ordered a pick up service which was arranged at short notice and accordingly at a significant cost. The company were very responsive during the booking period and took payment ahead of confirming the booking which was to happen the next day. Ultimately, they didn’t turn up to collect the patient, causing her to miss a pre booked treatment. Since the missed booking no one has responded to calls or emails or made any acknowledgment of the missed booking to arrange a refund

Never showed up to the event we booked and paid for. Confirmed 10 days before the event and had a quick response saying yes all was in place and ready to go. No communication since that day. Will not return my calls or emails. Do not use!

I would certainly not recommend using this company. First and foremost they were one and three-quarter hours late in arriving, they then took an hour and a half to move the patient from the bed onto their stretcher and admitted that they had the wrong kind of stretcher. This caused a lot of distress to the patient. Upon speaking to management who reviewed the case, so to speak, it was decided that the crew had performed the operation adequately. The two who did come to the house were very pleasant but seemed extremely inexperienced and following the transfer approached me and said that if I wish to make a formal complaint, they could fully understand why. Upon speaking to management, I was informed that they had done the job absolutely fine and the fact that they had taken the length of time that they did was totally acceptable.

After being let down by the NHS, our family contacted Rescue One Medical, and we honestly cannot thank them enough. They responded the very same day and took complete care of us during what was an incredibly stressful time.

The team were kind, professional, and reassuring throughout, and they safely transported our family member from hospital to a specialist rehabilitation centre with absolute care and compassion. Everything was handled smoothly, and nothing felt rushed or overlooked.

The service was fantastic and genuinely made a very difficult situation so much better. We are extremely grateful to Rescue One Medical and would not hesitate to recommend them to anyone in need of urgent, reliable medical transport.

Unfortunately my experience with Rescue one (Stoke-On-Trent, ST6 5HL) was very poor.
We paid for pickup annd return of a patient, we gave all the information requested during the call.
When the team arrived they took the patients blood pressure and decided it was too low to transfer the patient, they called the paramedics and then left.
When the paramedics arrived they were astonished that the team had refused to transfer the patient as the blood pressure was OK.
When I called I was told they didn't have all the info they needed from me, and had sent the wrong team. I was very confused by this, as I had answered all the questions they had for me
They appear to be very inexperienced with patient transfer, and obviously didn't know how to handle this situation.
I would strongly advise avoiding this company for patient transfer, your loved one deserves a better standard of care than this company can provide.