Dear Nik,
Thank you for your feedback. We have checked our records and cannot find any email from you regarding your concerns. If you did reach out, please feel free to forward your message again, and we would be happy to review it. We receive a large volume of emails, so if something was received and missed, it certainly was not intentionally ignored. We would have welcomed the chance to explain our processes, but as we say, we have no record of any correspondence.
We want to reassure you, and anyone reading this, that all of our projects are completely legitimate. We take great pride in ensuring that we only recruit participants who meet the strict criteria set by our clients. While we appreciate it can be frustrating to apply multiple times without being selected, it’s important to understand that even if you believe you are suitable, there is no way to know for certain. We do not disclose the exact criteria our clients require, as these are often highly specific and confidential.
Additionally, responses provided when applying for projects are only ever used to determine eligibility. They are never used for any other purpose, nor do they influence future selection chances.
If you were a registered member at some point, we’re sorry we weren’t able to include you in a project. We genuinely wish we could involve everyone who applies, but ultimately, selection is based on strict eligibility criteria and the limited number of participants required for each study.
Not being selected for a study is not unusual, nor is it a reason to distrust a legitimate market research company. This is simply the nature of participant recruitment, and the same applies to any agency in this sector. As proud members of the Market Research Society (MRS) and the Association of Qualitative Recruiters (AQR), we adhere to the highest industry standards, ensuring fairness, transparency, and professionalism in every project we conduct.
Best regards,
The research-i Team
