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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ugh! I mean this is the first time i used Resolver, after dealing with alot of issues with Boohoo, I ran out of options and patience and then I found out about Resolver, I was unsure and worried but... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

When an Evri delivery driver walked on our newly laid driveway leaving his footprints and having crossed through red tape, Resolver helped me gain the cost of the repair. Prior to this I had got nowhe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I purchased flights with British Airways but their system made an error with the booking and thus I paid for but lost the seats. I tried for several months to get BA to admit liability and reimburse m... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Waste of time. Said the company I was looking for was active on their platform, spent almost an hour pulling together the information to file the complaint only to immediately receive a "this is a no... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Centro de asesoramiento al consumidor
  2. Sitio de opiniones online

Escrito por la empresa

Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 97% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Resolver? More like Deflector. A Masterclass in Doing Nothing.

Very good bad service indeed. Brilliant for their pockets, catastrophic for the rest of us—hopeful, frustrated, and naïve enough to believe Resolver exists to help. Spoiler alert: they don’t. They exist to simulate help, to perform resolution, and to deflect with astonishing consistency.

Their business model? Pose as a bridge between consumers and companies, then quietly moonwalk away when things get serious. They’ve found a lucrative niche: the illusion of advocacy. A digital waiting room where complaints go to die, dressed up in polite templates and automated shrugs.

I wasted my time. You shouldn’t. Especially if you’re trying to complain about Vinted—a company that practically spells out SCAM in its user experience. Resolver will do absolutely nothing. No pressure, no escalation, no accountability. Just a polite “we’ve forwarded your concern” and a long silence while the company ignores you.

And when you ask for follow-up? You’ll get a recycled paragraph, maybe a smiley face, and a reminder that Resolver is “just a platform.” Not responsible. Not involved. Not useful.

If you enjoy shouting into the void, Resolver is your stage. If you want actual resolution, go elsewhere. Ombudsman, legal action, public exposure—anything but this digital placebo.

23 de octubre de 2025
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Martin,

Thank you for leaving a review.

Resolver’s purpose has always been to make it easier for people to raise and manage complaints, completely free of charge. It’s important to remember that we can’t guarantee a positive outcome for every case - ultimately, it’s up to the company to resolve your issue. However, based on user’s feedback, many companies tend to respond more quickly and effectively when cases are raised through our system.

Regarding your concerns about not being able to escalate your case further, since we work in line with each company’s customer service process, we can only offer escalation options that they already have in place. If a company doesn’t provide escalation stages or isn’t regulated by an ombudsman, we’re unable to offer those options either. In Vinted’s case, their process is very limited, but for most other companies, our system will guide you through available escalation routes until you reach a resolution.

It’s also worth noting that going directly to a regulator or small claims court is usually not possible at the early stages of a complaint. You’re legally required to give the company an opportunity to resolve the issue first. Our system will prompt you to escalate to a regulator if, after several weeks, your issue remains unresolved.

We completely understand how frustrating it can be when a company doesn’t engage or resolve your issue. While we can’t force a company to reply, we recommend remaining as proactive as possible with your communications - in many cases, persistence does lead to a response over time.

Valorada con 5 estrellas sobre 5

Resolver is my automatic go to.

Resolver is my automatic go to when i have a problem. They help to sort your problem out without needing to find or pay for a lawyer. Resolver helps in all aspects of life they have been my automatic go to for many years now.

26 de junio de 2025
Opinión espontánea
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Respuesta de Resolver

Hi Jo,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Valorada con 5 estrellas sobre 5

Was struggling with obtaining refund…

Was struggling with obtaining refund for faulty goods with company but resolvers help made all the difference. Brill. Donation on way.

20 de septiembre de 2025
Opinión espontánea
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Respuesta de Resolver

Hi Michael,

Thank you for your kind feedback. We’re so glad to hear you've found our service useful. If you ever need assistance again, we're always here to help!

Valorada con 5 estrellas sobre 5

It works!

I have used Resolver four times to help resolve issues with companies. Often it’s impossible these days to talk to a person or even email! Everything is organised by companies to make you give up getting justice because of this, it’s so frustrating. Resolver cuts through all this and gives you access often to the top. I would thoroughly recommend Resolver if you have a genuine problem with sellers.

12 de septiembre de 2025
Opinión espontánea
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Respuesta de Resolver

Hi Zena,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Valorada con 4 estrellas sobre 5

Very informative and worthwhile

Very informative and a great guide for doing things right. Has helped me during PPI claims and more recently in car finance claims

23 de octubre de 2025
Opinión espontánea
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Respuesta de Resolver

Hi Mark,

Thank you for the kind review. We're so glad to hear you've found our service helpful!

Valorada con 4 estrellas sobre 5

Often the only way to get a response

In my experience, companies who were not responding to complaints when using their own, generally very complicated and difficult, procedures will magically respond immediately when contacted via Resolver

23 de octubre de 2025
Opinión espontánea
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Respuesta de Resolver

Hi Iffy,

Thank you for your kind feedback. We’re so glad you’ve found our service useful. If you ever need assistance again, we're always here to help!

Valorada con 5 estrellas sobre 5

Used Resolver to help with a complaint …

Used Resolver to help with a complaint against M&S they advised a process of making contact to resolve my issue which worked a treat compensation was achieved a big thanks to Resolver well recommend using this company

14 de marzo de 2025
Opinión espontánea
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Respuesta de Resolver

Hi Ian,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Valorada con 5 estrellas sobre 5

It is a Great Help

It is a Great Help: Resolver does provide all those seeking help, with great advice line, and valuable insights.

22 de octubre de 2025
Opinión espontánea
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Respuesta de Resolver

Hi there,

Thank you for taking the time to leave a review, we’re so glad
to hear you've found our service useful!

Valorada con 5 estrellas sobre 5

Fantastic website

Fantastic website. I have used it to help others claim money back that they would not have been able to. Elderly people, no smart phones or internet had delayed flights - got them the delay compensation that they were entitled to. Process was easy with this site so happy to use my phone or IT skills to help them.

This site makes it easy for people to help others. It’s brilliant that it is free please keep it that way.
Like someone else I am extremely surprised that people have put negative comments, it’s free, it helps it doesn’t guarantee the outcome you want but it certainly helps you.

BTW white consumer goods breaking down after only 2 years.
I have had limited success but that is the companies at fault not this website and the exploitation of their so called paid for warranties eg domestic and general who were awful complete time wasters , Hisense with poor quality products and AO who sold me the £800 fridge that broke in 2 years.

This website is great it’s unfortunate that goods are not built to last now and customer service and warranty don’t seem to exist.

22 de octubre de 2025
Opinión espontánea
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Respuesta de Resolver

Hi there,

Thank you so much for your fantastic feedback! We’re so glad to hear our site has helped you and others claim what you’re entitled to.

We really appreciate your support, and if you ever need assistance again, we’re always here to help.

Valorada con 5 estrellas sobre 5

I bought flight tickets from a national…

I bought tickets from a national airline company and was unable to use them due to being diagnosed with a serious health issue. I was having no luck in getting the tickets refunded at all until I used Resolva. I spent months trying and Resolva resolved the issue in 'ten days' I was gobsmacked.

22 de octubre de 2024
Opinión espontánea
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Respuesta de Resolver

Hi Andy,

Thank you for sharing your experience.

We’re so glad to hear we could help you get your refund after you had such a difficult time. If you ever need assistance again we're always here to help!

Valorada con 5 estrellas sobre 5

Resolver helped to claim back the PPE…

Resolver helped to claim back the PPE and the bank account that I was paying that I did not ask for. Resolver provided templates for all the letters that I needed to send to the bank. I received all my money back from the bank that they unlawfully took.

31 de octubre de 2024
Opinión espontánea
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Respuesta de Resolver

Hi Dee,

Thank you for the kind review. We're thrilled to hear that our service was helpful to you!

Valorada con 5 estrellas sobre 5

Resolver helps!

Fantastic Website, excellent guidance on the website. Private enterprises don’t get things right from get go for many reasons that’s where Resolver steps in help right these wrongs!
I think everyone should be signed up to it!

21 de octubre de 2025
Opinión espontánea
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Respuesta de Resolver

Hi Jason,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Valorada con 5 estrellas sobre 5

I found out about Resolver via Martin…

I found out about Resolver via Martin Lewis (Money Saving Expert).
Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help.
To cut a long story short they certainly did just that and My claim was upheld.
If you haven't tried Resolver before, please give them a try.
100% recommended.

22 de octubre de 2025
Opinión espontánea
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Respuesta de Resolver

Hi Alan,

Thank you for your kind review. We’re so glad Resolver was able to help get your claim upheld after your experience with the travel company. We’re always here if you need help in the future!

Valorada con 1 estrellas sobre 5

i have used you before but this last…

i have used you before but this last time it has been awful no help at all just been ignored with no result with no interest with a company whom has taken £600 of my money for poor goods and no service at all so why dont you help me please in wrote my case on your web site but still nothing is being done to help my case raised for over s year now

22 de octubre de 2024
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Ian,

I’m sorry that your complaint is unresolved, and I completely understand how frustrating this must be given how much time has passed.

While we aim to offer help wherever we can, unfortunately, we are not able to advise on an individual basis, nor can we act or look into matters on behalf of users - it is, in the end, up to the company you are complaining to to resolve the issue.

In the event that you haven't heard back from the company in a while, we would suggest being as proactive as possible with trying to re-establish communications. Send a follow-up email from your case file, or call the company directly to prompt a response. This will make sure that they stay engaged with your complaint, and will hopefully be able to resolve your issue as soon as possible.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk

Valorada con 5 estrellas sobre 5

I got a result from resolver for delays…

I got a result from resolver for delays in flights with Aer Lingus I always sing their praises especially as they don’t charge for service It was in 2023

22 de octubre de 2025
Opinión espontánea
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Respuesta de Resolver

Hi Marie,

Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Valorada con 5 estrellas sobre 5

I was amazed to see any negative…

I was amazed to see any negative reviews for Resolver. I have used them several times when I couldn’t get anywhere with complaints on my own and they have always resulted in quick and positive outcomes. They’re excellent!

15 de octubre de 2025
Opinión espontánea
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Respuesta de Resolver

Hi Janice,

Thank you for the kind review. We're so pleased to hear you've found our service useful!

Valorada con 5 estrellas sobre 5

whenever i have had a problem with a…

whenever i have had a problem with a company i have reached out to resolver and they come to my help ,when i find myself getting nowhere with a problem they come to my help ,cant praise them enough try them , its so easy .

10 de octubre de 2025
Opinión espontánea
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Respuesta de Resolver

Hi David,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Valorada con 4 estrellas sobre 5

I have used Resolver on 2 occasions and…

I have used Resolver on 2 occasions and they have all been handled amicably between myself and the other companies. I highly recommend Resolver.

18 de octubre de 2025
Opinión espontánea
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Respuesta de Resolver

Hi Aduako,

Thank you for leaving a review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Valorada con 5 estrellas sobre 5

I took my TV to Curry’s 3 times to no avail

Having taken a TV back to Curry’s three times and there in house and external repair service changing parts of the TV I thought there was a SKY problem but no. After contacting Resolver I had a similar new TV a week later and haven’t looked back. In fact the model had been upgraded and I ended up with a bonus of £80.

6 de noviembre de 2024
Opinión espontánea
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Respuesta de Resolver

Hi Adrian,

Thank you for your kind review. We’re so glad to hear your case had a positive outcome! We're always here if you need us again.

Valorada con 5 estrellas sobre 5

I always turn to Resolver when I have…

I always turn to Resolver when I have had an issue with lack of customer service from providers and I have always succeeded in getting a satisfied result. From utilities to online shopping, once I lodge my complaint it is not long before it is resolved to my satisfaction

22 de octubre de 2025
Opinión espontánea
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Respuesta de Resolver

Hi Sandra,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

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