Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ugh! I mean this is the first time i used Resolver, after dealing with alot of issues with Boohoo, I ran out of options and patience and then I found out about Resolver, I was unsure and worried but... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

When an Evri delivery driver walked on our newly laid driveway leaving his footprints and having crossed through red tape, Resolver helped me gain the cost of the repair. Prior to this I had got nowhe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I purchased flights with British Airways but their system made an error with the booking and thus I paid for but lost the seats. I tried for several months to get BA to admit liability and reimburse m... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Waste of time. Said the company I was looking for was active on their platform, spent almost an hour pulling together the information to file the complaint only to immediately receive a "this is a no... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Centro de asesoramiento al consumidor
  2. Sitio de opiniones online

Escrito por la empresa

Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 97% de las opiniones negativas

Suele responder en menos de 48 horas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Resolver your website is frustrating!

Resolver your website is frustrating!! when typing I have had my message completely disappear meaning I have to start again!!!! ANNOYING. Also why can't you be contacted.

15 de abril de 2025
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Corinne,

Thank you for taking the time to share your experience.

We’re really sorry to hear you’ve found our website frustrating to use and understand how annoying it must have been to lose a message you had carefully written - that’s certainly not the experience we want anyone to have.

We’re always looking for ways to improve our site, and feedback like yours helps us spot these kinds of issues. In the meantime, we recommend drafting longer messages in a separate document first, just as a precaution.

As for getting in touch, we're always here to help! You can reach us at: support@resolver.com

Best of luck moving forward.

Valorada con 5 estrellas sobre 5

Great Service

Thanks to Resolver for sorting out a 9 month problem with NatWest Bank

11 de abril de 2025
Opinión espontánea
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Respuesta de Resolver

Hi Lyn,

Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Valorada con 3 estrellas sobre 5

a complaint against…parimatch site

I am filing a complaint against Parimatch for unethical and fraudulent practices regarding stuck withdrawals. My two withdrawal requests, ₹2800 and ₹2460, have been pending for several days with no resolution, despite repeated follow-ups. Their customer support provides only generic, copy-pasted replies with no real solutions, and this issue appears to affect thousands of users facing similar delays with deposits and withdrawals. This lack of transparency and accountability is unacceptable and raises serious concerns about the platform’s financial integrity. I demand an immediate resolution of my pending withdrawals, a clear explanation for the delays, and assurances that such issues will not occur in the future. If not resolved promptly, I will escalate this matter to regulatory authorities, legal bodies, and public forums. I request Resolver UK to assist in addressing this issue and ensuring Parimatch is held accountable.

8 de abril de 2025
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi there,

Thanks for leaving a review, I’m sorry to hear about the trouble you’ve had with Parimatch.

Just to explain, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. However, we are not affiliated with the companies you contact, and we don’t get involved in individual cases, as we’re not a third-party or complaints management service.

Our service provides you with direct contact pathways to companies and a case file in which to record your contact with them, but you won't hear from us directly regarding your case and all communication is between you and the company you have a complaint with.

In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels can also help you contact someone higher up in the organisation, or seek independent review from a regulatory body.

If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com

Best of luck moving forward.

Valorada con 5 estrellas sobre 5

PPI Claims

I used Resolver for my PPI claims a few years ago. They had an easy to follow template, provided a simple platform I could use to track my claims and provided ample information on what to do if you needed to take a claim further. It was easy, informative and helped me reclaim a lot of missed money. I live in Cyprus now, so wasn't even aware I was able to claim until I found Resolver! Very helpful, would recommend to anyone.

10 de abril de 2024
Opinión espontánea
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Respuesta de Resolver

Hi Maria,

Thank you for the kind review. We're so glad to hear we could help you with your reclaim!

Valorada con 5 estrellas sobre 5

Highly recommended

Finally got a response to my complaints after struggling to find contacts through the company’s website. I also received a full refund. This is the second time this company have assisted me.

25 de marzo de 2025
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Jude,

Thank you for the kind review. We're thrilled to hear that our service was helpful to you!

Valorada con 5 estrellas sobre 5

I have used Resolver in the past and…

I have used Resolver in the past and they have been very helpful providing information as to how to resolve an issue. However unlike many other people I am fully aware that I received my help without paying Resolver, and that as a free service they are restricted as to how far they can realistically go in order to help resolve issues. I have found it to be a very useful service and would recommend them without question to anyone who needs advice on how to resolve their issue. Ps ignore the date as I cannot remember sorry will have to check.

7 de abril de 2025
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Harry,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Valorada con 5 estrellas sobre 5

Absolutely brilliant service and I…

Absolutely brilliant service and I recommend Resolver to everyone. We really need a consumer advocate and Resolver is perfect. I have now complained, via the platform, to three different companies. All three only responded to my complaint when I did this and I want to sincerely thank Resolver for such an excellent and professional service.

7 de abril de 2025
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi there,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Valorada con 5 estrellas sobre 5

Resolver Works!

Twice I have had issues with Vodafone with no response from them.
Once I submitted a Resolver complaint Vodafone customer services responded with emails and telephone calls.
Resolver works!

3 de marzo de 2025
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Andre,

Thank you for your kind feedback, we’re so glad to hear our service helped prompt a response from Vodafone!

Valorada con 5 estrellas sobre 5

Flight Delay Claim

In mid-late 2023, I was confused and unsure of my rights with regards to some extreme delay claims that I against an American airline.

A friend suggested that I consult with Resolver.

I am ever so grateful for the advice I received and the voluntary follow up that ensued. I can’t believe that all the advice was given free.

I have no hesitation in recommending Resolver for any matters at dispute with companies.

12 de septiembre de 2024
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi there,

Thank you for the kind review. We're thrilled to hear that our service was helpful to you!

Valorada con 5 estrellas sobre 5

Perfect solution

Resolver is a great way to stir up a company that has done you wrong soon as they recieve an email they will email you directly to solve the issue well worth doing it. 5***** from me.

12 de abril de 2024
Opinión espontánea
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Respuesta de Resolver

Hi Paul,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Valorada con 5 estrellas sobre 5

Resolver helped me greatly and free of…

Resolver helped me greatly and free of charge to claim irresponsible borrowing of one of companies.
Great job.

2 de abril de 2025
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Roman,

Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Valorada con 5 estrellas sobre 5

I've used this service in the past as…

I've used this service in the past as it eased my anxiety towards raising complaints with various providers. Their service had all the providers I needed help with and their process in resolving issues, plus the advice they provide is amazing!

3 de marzo de 2025
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Paula,

Thank you so much for your kind feedback! We're really glad to hear our service helped make the complaints process less stressful. We're always here to help whenever you need us!

Valorada con 5 estrellas sobre 5

Resolver helped me with an issue that I…

Resolver helped me with an issue that I just wasn’t getting anywhere with. As soon as Resolver became involved the company responded and I had a satisfactory outcome not long after. Would definitely recommend.

25 de julio de 2024
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Janice,

Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Valorada con 5 estrellas sobre 5

Utility company woes

Had an issue with a well known utility supplier after moving home with the initials BG. Getting nowhere with them I turned to Resolver who , in a nutshell basically, contacted them with my case and in a relatively short time provided a resolution.Needless to say,I moved energy supplier with a 5* service.

6 de abril de 2024
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi there,

Thanks so much for sharing your experience! We're really glad we could help you get things sorted with your supplier. It's great to hear you’ve now found a new energy provider you're happy with. We're always here if you need us again!

Valorada con 5 estrellas sobre 5

Excellent service and excellent outcomes

Excellent service - took me nearly 18 months to sort mums electric bill with SSE and OVO energy who took over. 12 months of escalations false promises and no calls back after spending hours waiting . Thankfully I decide to use Resolver - I can’t rate high enough. Factual, empathetic, professional and got things sorted for us. The were persistent and achieved a better outcome than I would have gone on my own. Please support this fantastic service.

16 de abril de 2024
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Teresa,

Thank you for the kind review. We’re so glad to hear your case had a positive outcome and are delighted that you found our service helpful!

Valorada con 5 estrellas sobre 5

A great service that really does help…

I have used resolver a number of times when I have been ignored, received wrong information or the wrong outcome - I have also made recommendations to others who received successful-outcomes through Resolver
Easy to use, great templates to help & regular updates - a great service Thank you

3 de enero de 2025
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Trace,

Thank you for leaving a review. We're thrilled to hear that our service was helpful to you!

Valorada con 1 estrellas sobre 5

I just got an email from resolver…

I just got an email from resolver telling me how many people they helped and asking for a contribution....WELL, I got no help, automated emails no human contact. They neither contact vinted or Evri, who I had the problem with, and guess what their emails are also no reply. Too many dates to put into the box for when this problem happened and its still ongoing.

20 de marzo de 2025
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Anne,

Thank you for your feedback, it’s disappointing to hear you’ve not found our service helpful.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our service has helped over 7.5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.

I'm sorry to hear that you only received automated responses in your cases with Evri and Vinted but unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - continuing to email as often as possible as well as reaching out to them via as many avenues as possible.

If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com

Best of luck moving forward and if there’s anything else we can assist with, please don’t hesitate to reach out.

Valorada con 5 estrellas sobre 5

A truly helpful platform.

A truly helpful platform.
Sadly i have been mistreated by two companies in the past and on those occasions, Resolver has been outstanding in their support. I highly recommend using them for any disputes you might have.

4 de junio de 2024
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Lee

Thank you for the kind review! We're so pleased to hear you've found our service useful!

Valorada con 5 estrellas sobre 5

Had a problem with Butlins tried to…

Had a problem with Butlins tried to sort out by myself no joy. Went through Resolver all sorted keep on helping people please

21 de marzo de 2025
Opinión espontánea
Logotipo de Resolver

Respuesta de Resolver

Hi Ernest,

Thank you for the kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Valorada con 5 estrellas sobre 5

Awesome support!

Booked to fly Heathrow to New York, back in 2018, but our outbound was delayed 8 hours for tech reasons. Claimed a refund on return to UK but BA rejected our claim. Long story short; Resolver gave us letter templates and after several to & fros BA finally coughed up. Couldn’t have done it without Reselvers help.

6 de agosto de 2024
Opinión espontánea
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Respuesta de Resolver

Hi Simon

Thank you for leaving a review, we’re delighted to hear you found our service helpful!

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