Restrap Opiniones 9

I had a minor pannier repair after years of use. The team responded quickly with a spare part which fixed the problem. Great service- no charge.

I’m a long term user of Restrap gear, including frame bags, fast bikepacking seatpost bags and large pannier bags etc.

Following a week touring in Tuscany with the pannier bags, which remained dry inside despite some very heavy rain, I bent some of the hardware and upon contacting Restrap they have kindly provided replacement hardware free of charge. (Note that the bent hardware did not stop me being able to use the pannier bags, and I’d thoroughly recommend them for bike touring).

Their proactive approach to customer service has been particularly refreshing in today’s market and I’m pleased to have bought equipment from a company that’s promoting both innovation and UK manufacturing.

I used the Rolltop Hydration Vest last weekend during a 100km hike (in 24 hours)
Not bikepacking, but it was perfect for this purpose.
Aside from this I have most parts from the Race edition and a lot of accessories - fantastic pieces of gear.
And the one support case I did have was handled quickly and without complications.

I’d been given the holster system as a gift. The head tube on my custom bike is stupidly long - 270 mm and unsurprisingly the provided straps were too short. I returned them and Chris and the team kindly swapped them FOC for longer ones. We did an epic weekend trip. Including gravel and two hours of rain. Everything sturdy - no wobbles and all bone dry. Very pleased.

Ordered some pedal straps, arrived quick but missing some hardware. Chris on their support email was super quick to reply and posted some new hardware the same day I contacted them. Great customer service

Expérience décevante concernant le SAV sur une paire de sangles pour porte-bagages Restrap Rack Straps Noir.

Le produit présente un défaut généralisé : les anneaux en caoutchouc se fissurent et se cassent progressivement, rendant l’usage du produit problématique.

Après signalement, la solution proposée a été une réparation à effectuer par mes propres moyens. Cette option n’est pas réaliste, car elle nécessite de découdre et recoudre une partie de la sangle, ce qui demande des compétences et un équipement spécifiques dont je ne dispose pas.

Malgré plusieurs échanges, aucune solution de remplacement claire n’a été proposée, uniquement une orientation vers une réparation difficilement applicable.

Le service client manque de réactivité et les réponses apportées ne permettent pas une prise en charge satisfaisante du défaut constaté, malgré une garantie commerciale annoncée comme « à vie ».

J’ai acheté une sacoche sur mesure, très bien réalisée. Mon colis a été bloqué à la douane, je leur ai envoyé un mail, et ils ont tout réglé pour moi directement. Très bon service après vente!

Love my bag, fits nicely on my bag and holds all my valuables well I cycle to work, nicely designed and very useful!

I bought a Small Frame bag (amongst other things) from Restrap in 2019. It has travelled with me for thousands of miles. Eventually one of the little clasps broke and the velcro was wearing out a bit.

I sent it off to Restrap for a repair last week. They repaired it for free, and threw in a nice little iron-on patch.