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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Every step of the way, I was guilded on how to get the best impression for my new retainers. They were so helpful, patient and even took the time to help me out during non working hours. They really d... Ver más

Valorada con 5 estrellas sobre 5

Thank you so much for outstanding service from start to finish. Fast and informative communication from the outset enabled a quick resolution to our son’s disaster of breaking his retainers. We wer... Ver más

Valorada con 5 estrellas sobre 5

Really quick and helpful service both on phone call and via WhatsApp. Easy order placement and tracking. I sent the moulds on Wednesday and the new retainers were ready and sent out by the end of Th... Ver más

Valorada con 1 estrellas sobre 5

VERY expensive mistake using these guys, the retainers have not held the teeth in place so they have moved considerably. Gutted having spent thousands on having them moved! My advice is go stra... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de salud y belleza
  2. Laboratorio odontológico
  3. Tienda de insumos para odontología

Escrito por la empresa

Maintain your perfect smile with our easy and fast online retainer service!


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

289 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 72% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Super

Got my retainer in 2 days as promised with super customer service via their Whatsapp. Would highly recommend if you're in a rush for teeth whitening.

12 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Retainers

Received my retainers today, they fit perfect and really good quality. Will definitely be ordering more as spares from here. Thank you again for everything.

10 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Whitening

I recently had a whitening tray made by Retainer Xpress. The tray fits perfectly, allowing me to whiten my teeth comfortably. It came in a sleek, durable case that keeps it safe and clean. The entire process was smooth, and the quality of the product is good. If you're looking to brighten your smile with a whitening tray, Retainer Xpress is the way to go!

8 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recently received my custom…

I recently received my custom nightguard from Retainer Xpress, and I couldn't be more impressed! I have severe issues with teeth grinding, and they delivered exactly what I needed, right on time. The quality is great, the nightguard is perfectly thick, providing the protection I require without feeling bulky or uncomfortable. Retainer Xpress really came through for me, ensuring I got a top-notch product when I needed it most. Highly recommend their service!

2 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Can’t go wrong

Honestly surprised at how well this process went, my whitening trays are very comfy and it’s very easy to wear. Impression video guide is great and you can’t go wrong.

4 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing product

I was staying in the UK for some weeks and I lost my night guard and to avoid any hassle with appointments I gave Retainer Xpress a go opting for the Xpress delivery. From start to finish I had my nightguards in days. They fit very well and I got them in time for my flight.

Very clear instructions.

30 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID, poor quality retainers

They’ve chipped my moulds in 3 different places and these were my original moulds after getting my teeth done 5years ago. No, I have no moulds. Their policy states that moulds may break in the process so you have to sign your waiver (you don’t get to know this till after they’ve send you out the package). Retainers needs trimming down and do not feel tight but loose (Even though you can hear a click when you put them in and out) as they feel like gum shields rather than retainers, my teeth will definitely shift without that support. I asked for a refund twice and they kept Diverting the subject saying my retainers are fine. The retainers are very poor quality and the very thin and they can easily bend. Just stay away from this company not worth the hassle, pay more and use a more reliable company with Excellent customer service!!

I have all the email and WhatsUp evidence me asking for a refund, and yet still they interested the sounds and look perfect.

My information is not false, I have pictures of my moulds chipped. And when they send you your mail parcel packaging, you sign your name to say the moulds may get chipped in the process.

28 de julio de 2024
Opinión espontánea
Logotipo de Retainer Xpress

Respuesta de Retainer Xpress

Hello Kristina,

We urge you to ensure that you are reviewing the correct company due to false information. We have also received a notification from Trustpilot indicating that this review was left for another company

We can see that you did order from us previously where we spoke about loose retainers, however from the video provided, they fit very well and just need adjusting to.

After reviewing conversations between you and our customer service team, we can not find any report of a broken mould. We duplicate moulds so they are not used in the process at all, therefore we can only conclude that this is false information. We are also unsure of a waiver that you mention.

Furthermore, no refund was ever asked from us. To conclude, please ensure you are reviewing the correct company, as this is all false information. We will be flagging this to Trustpilot

Valorada con 5 estrellas sobre 5

I was very happy with the retainers

I was very happy with the retainers, they fit my son perfectly. It was a bit long the process because we had to do the moulds for the lower retainer twice. I would have like it to have a contact phone number to clarify things quicker in stead of waiting for emails/WhatsApps to come through, but overall it was a good and professional service so I will recommend Retainer Xpress

17 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quicker and cheaper than the dentist

I ordered the kit to take impressions myself at home and send these off for new upper and lower retainers. The kit came within a couple of days, was very clear and had adequate spare putty. Quick responses for impression approval on WhatsApp. They had sent me new retainers within 2 days of receiving my impressions.
The retainers fit well and the material feels good quality. They sent back my impressions so I would be able to send them off again next time I want new retainers.
I was worried about using a digital service for this but I really recommend it for something quicker, more flexible, and cheaper than the dentist!

20 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Efficient

Efficient, professional and quick work. Support services were helpful. The retainer was made well and fit perfectly to my specification.

12 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super impressed

Super impressed! Much cheaper than the dentist and the service was so quick. I was a bit nervous about using an online company, and their replies were a bit slow, however this may be a one man band kind of business so I tried not to worry and turns out i didnt need to. Will be recommending to others!

6 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would definitely recommend!

Customer service was fantastic from start to finish. I was alerted when they received my moulds and when my new retainers had been dispatched. It was quick and a fraction of the cost from a dentist but just as good quality. Very pleased and would definitely recommend!

26 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Same day collection option.

I lost my retainers and thank God I found this website, which offers the same day collection.
Customer service via WhatsApp is super effective and fast. I would give them a 10 out of 10. Also the price is very affordable.

15 de junio de 2024
Opinión espontánea

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