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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I cant say enough about my customer service experience. Although our package has not arrived yet.We are looking forward to getting it. We had issues with our previous order. And after speaking to cus... Ver más

Valorada con 5 estrellas sobre 5

I had a few questions about our order and shipping which were answered almost immediately! We placed our order on Monday and received it by Friday out in BC!! Everything was as advertised and even... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivery was prompt. Unfortunately one of my controllers had an issue but they replaced it no questions asked. 10/10 will buy again. This is my new retro gaming store.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Games are exactly what was expected and in great working order. The only thing was about the shipping knowing it was during the strike for the price to track would have been the same to use purolator... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de videojuegos
  2. Casa de empeños
  3. Tienda de juegos usados

Escrito por la empresa

RetroHead GameStore is a vibrant store specializing in buying and selling used video games, consoles, and accessories. We offer a diverse selection of pre-owned games for various platforms, from classic systems to the latest consoles, all at competitive prices. Our knowledgeable staff provides expert recommendations and ensures every item is thoroughly tested and priced fairly. Whether you're looking to trade in your old games for store credit or find a rare title to complete your collection, RetroHead GameStore is your go-to destination for quality, affordability, and gaming passion. Enjoy the convenience of our elite online experience, with options such as shipping, delivery, and curbside pickup, all from the comfort of your home.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

69 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Beyond impressed with your customer service and your dedication to your clients

I cant say enough about my customer service experience. Although our package has not arrived yet.We are looking forward to getting it. We had issues with our previous order. And after speaking to customer service, They rectified the issue immediately provided support, very kind and compassionate. About my specific needs for my autistic son. They went above and beyond to make things right. They were kind respectful. I honestly have not been treated this good by anyone, In any customer service position before in my life. I highly recommend purchasing from this group.I highly recommend supporting them in any way possible. I just want to thank you from the bottom of my heart.God bless you. You have a very happy customer for life.
Crystal and Keagan Payne.

8 de abril de 2026
Valorada con 5 estrellas sobre 5

Delivery was prompt

Delivery was prompt. Unfortunately one of my controllers had an issue but they replaced it no questions asked. 10/10 will buy again. This is my new retro gaming store.

2 de febrero de 2026
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Respuesta de RetroHead GameStore

We’re really glad the delivery was fast, and even more glad we were able to get that controller issue handled right away with no hassle. That’s exactly how it should be.

We truly appreciate the support, and we’re pumped to be your new go to retro gaming store. 🎮🔥

Valorada con 5 estrellas sobre 5

Excellent service thank you

My son was having a birthday party and wanted the game left for dead for his friends to play for nostalgia. We could not find his game anywhere and RetroHead GameStore pulled through!

28 de enero de 2026
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Respuesta de RetroHead GameStore

Thank you so much for the kind review!

We’re seriously happy we were able to pull through and help you track down Left 4 Dead in time for the birthday party, that’s an absolute classic, and the nostalgia hits HARD with that one.

Hope your son and his friends had an awesome time, and we really appreciate you choosing RetroHead! 🎮🔥

Valorada con 5 estrellas sobre 5

local and quick delivery

local and quick delivery. Great experience.

19 de enero de 2026
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Respuesta de RetroHead GameStore

Thank you so much!

We really appreciate it, we’re glad the local delivery was quick and the experience was great. Hope you enjoy your order, and thanks again for supporting RetroHead! 🎮🔥

Valorada con 5 estrellas sobre 5

Great service speedy delivery

Great service speedy delivery

28 de diciembre de 2025
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Respuesta de RetroHead GameStore

Thank you for the awesome review!

We’re really glad you had a great experience and that the delivery was nice and fast. We truly appreciate the support, enjoy your order! 🎮🔥

Valorada con 5 estrellas sobre 5

Great Service

Very quick response. Was available on Christmas Day for pickup. I did not end up picking up that day but it was delivered to my home two days later when they were close by. A+++

25 de diciembre de 2025
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Respuesta de RetroHead GameStore

Thank you so much for the amazing review!

We really appreciate it, and we’re glad we were able to help quickly and make things work, even around the holidays. Christmas timing can be hectic, so we’re happy we could still get it delivered to you right after.

Thanks again for the support, and we hope you enjoy your order! 🎮🔥

Valorada con 5 estrellas sobre 5

Great experience

Great experience, quick shipping, arrived in good condition with everything included.

22 de diciembre de 2025
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Respuesta de RetroHead GameStore

Thank you for the great review!

We’re really glad everything arrived quickly, in good shape, and complete. That’s exactly what we aim for every time.

We truly appreciate the support, enjoy your order! 🎮🔥

Valorada con 5 estrellas sobre 5

Great service

Great service, placed an order and had it within two hours! Top notch

28 de diciembre de 2025
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Respuesta de RetroHead GameStore

Thank you so much for the awesome review!

Getting your order to you within two hours is exactly the kind of service we love to deliver. We really appreciate the support, and we’re glad you had a top notch experience.

Enjoy your order! 🎮🔥

Valorada con 1 estrellas sobre 5

Dont waste your time or money

Well first I ordered online which showed a picture and said in description that it was Minecraft xbox one edition which is the one I wanted and I have screenshots of what you had posted stating you had that game available and once I placed the order and it came in it was just the minecraft bedrock edition which is not what I wanted or ordered and it was not what was advertised on your site I ordered from! I then called and left a message asking for someone to call me back to correct this mistake on your part and no one has called me at all! Im pissed and want this fixed and someone to contact me to correct this.. its bad enough this was suppose to be a christmas gift and now I wont have it for christmas and im not wasting my money on something you clearly false advertised on your website and it was shown as Minecraft xbox one edition which is what I wanted and did not get!

9 de diciembre de 2025
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Respuesta de RetroHead GameStore

Hi Melissa

We want to clearly address this.

The incorrect item was shipped. The order was for Minecraft: Xbox One Edition, and Minecraft was mistakenly sent instead. This was a fulfillment error on our end, and we take responsibility for it.

Regarding communication, customer support is handled by email at customersupport@retroheadgamestore.com and by text at 289-501-0397. We do not offer callback support, and our voicemail message clearly directs customers to these contact methods, which is why a return call did not occur.

To resolve this without further delay, we are processing a full refund for the entire order and are reaching out to you directly using the contact information on file.

Mistakes can happen. What matters is how they’re handled — and this one is being resolved.

— RetroHead GameStore Team

Valorada con 5 estrellas sobre 5

Good prices

Good prices.

Quick to respond.

13 de noviembre de 2025
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Respuesta de RetroHead GameStore

Thank you for taking the time to leave a review!

Valorada con 5 estrellas sobre 5

Great experience!

I had a few questions about our order and shipping which were answered almost immediately! We placed our order on Monday and received it by Friday out in BC!! Everything was as advertised and even caught a sale! Was sceptical at first but ended up being pleasantly surprised!

28 de julio de 2025
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Respuesta de RetroHead GameStore

Thank you for your trust and your kind words!

Valorada con 5 estrellas sobre 5

Super easy transaction

Super easy transaction. Awesome communication Games were perfect! Thanks so much. Would 100% recommend!

19 de junio de 2025
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Respuesta de RetroHead GameStore

Thanks for your recommendation. Glad your happy with your order!

Valorada con 5 estrellas sobre 5

Great

Fast shipping, good prices

6 de febrero de 2025
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Respuesta de RetroHead GameStore

Thank you, Connor! We’re glad you enjoyed our fast shipping and great prices. We appreciate your support and look forward to your next order!

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