Retrospecced Opiniones 

179
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Got another pair of glasses from retrospecced, and they came quick, with my prescription. Lovely glasses box and a couple of cleaning cloths. Guilt free designer glasses at an excellent price, and als... Ver más

Valorada con 4 estrellas sobre 5

Good choice of refurbed designer, vintage and retro frames at great prices. Easy to use website and good option to try before you buy (I didn't). Turnaround for getting lenses fitted a little long (... Ver más

Valorada con 5 estrellas sobre 5

Helpful and quick reply to my email re replacing a lens in my sunglasses. Kept me up to date on progress and the glasses were returned in a smart designer case. I could have purchased a new pair mor... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought a beautiful pair of second hand Ted Baker specs from Retrospecced 2-3 years ago and they're the most comfortable glasses I've ever had. Last month I sent them back again to get the lenses cha... Ver más

Información sobre la empresa

  1. Mayorista de gafas
  2. Tienda de accesorios de moda
  3. Tienda de gafas de sol
  4. Tienda de vestimenta clásica

Escrito por la empresa

Retrospecced sells vintage and preloved designer glasses. Our optician can customise our frames with any lenses for you - making us the perfect choice for your next pair of prescription glasses, glasses with blue light filter lenses, sunglasses or even varifocals! We donate a portion from each sale to global vision charities.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

179 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(179)

15 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Highly recommended

Would highly recommend this company. Emily was so pleasant and helpful it made the purchase of my glasses really easy! Thank you Emily.

14 de febrero de 2024
Valorada con 5 estrellas sobre 5

Super helpful team

Super helpful team. First time buying specs, I bought the wrong thickness of lens and got a call within 30 mins offering help and saving me money on my purchase. Can't recommend enough

26 de enero de 2024
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Respuesta de Retrospecced

Thank you so much for sharing your experience Rob. I am glad we managed to make your first time glasses purchase successful. Sometimes it can be overwhelming when you see all the lens options, so we always monitor orders, to make sure you are choosing the best product for your script. Happy glasses wearing!!

Valorada con 5 estrellas sobre 5

Would definitely recommend!

Excellent communication throughout the process, and I'm very pleased with my two pairs of new glasses! Would definitely recommend.

22 de enero de 2024
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Respuesta de Retrospecced

Super pleased to hear you are happy with both pairs of your glasses. Thanks for sharing your experience. Emily

Valorada con 5 estrellas sobre 5

I received the frames within two days…

I received the frames within two days in great condition for recycling and a big saving on new frames .
Thank you

17 de enero de 2024
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Respuesta de Retrospecced

Thanks Kevin for sharing your experience. We try to get things dispatched as quick as possible, as we know how exciting it is to try on new glasses once ordered. Thanks again Emily

Valorada con 5 estrellas sobre 5

Love the look

Love the near look to the glasses l am looking for and Emily was fantastic really helpful

11 de enero de 2024
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Respuesta de Retrospecced

Thanks for the shout out Delores, we really do focus on our customer service and feedback is invaluable to us :-) Emily

Valorada con 1 estrellas sobre 5

Why do I have to pay to return the…

Why do I have to pay to return the glasses frames back when I’ve ordered a few for trial? That’s the whole point of this website. And then I also have to pay for the insurance when returning? Makes no sense. I will not use this website again.

23 de diciembre de 2023
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Respuesta de Retrospecced

Firstly, we are sorry to hear that non of the frames you ordered meet your requirements. We offer free delivery but not returns, as it is not sustainable for a small business. We recommend that you insure the parcel, as it is your responsibility until it reaches us, but that is ultimately up to you. As soon as we receive your return we will get the refund actioned. Many Thanks Emily, Retrospecced

Valorada con 5 estrellas sobre 5

Fantastic Service - will be using again soon

I have used Retrospecced before as there's a great selection of glasses, it's easy and convenient and best of all it's reducing waste.
The company is under new management and I was a little cautious when placing my order and emailing across with my prescription.
I cannot explain how shocked and happily surprised I was to receive my two pairs of prescription glasses the VERY NEXT DAY. Perfect lenses, amazing frames and absolutely astounding service. My hubby is going for his eye test later this week. We will definitely be ordering the new pairs of glasses from Retrospecced.

22 de diciembre de 2023
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Respuesta de Retrospecced

Thank you so much for this wonderful feedback, we really appreciate it. Customer care is incredibly important to us, and we will continue to provide exceptional service. Best wishes, Emily, Retrospecced

Valorada con 5 estrellas sobre 5

Thank you!

The process was smooth, with really excellent (prompt and useful) customer support.

4 de diciembre de 2023
Valorada con 5 estrellas sobre 5

Fantastic!

I’m a happy customer! bought a few pairs of glasses from here, they arrived and I liked them even more than I was expecting. Easy to communicate with and great value and service. I will be back for more, I’m sure.

23 de julio de 2023

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