Hi Darlene
We hope you’re doing well.
We’re very sorry to hear about your concerns and appreciate the opportunity to assist you.
Please note that all sellers must comply with hallmarking laws. Rings cannot be stamped with just “S”; they must legally bear “S925” or “925,” both of which indicate sterling silver. This is the correct and lawful marking that should be on silver rings.
Our return policy clearly states on all product pages and on our returns page—that customers can return their item within 30 days if they change their mind or are unsatisfied with their purchase.
Additionally, our contact page offers multiple direct support channels, including live chat, WhatsApp, and email, where we are always happy to help.
After reviewing your case, we could not find any prior contact to this review, any return requests, or photo evidence regarding this issue.
To assist you further, please reach out via live chat, WhatsApp, or email at info@rexjewellers.com with your name, order number, and a clear photo of any issue, and we would be more than happy to resolve this for you.
At Rex Jewellers, we take pride in providing high-quality products and exceptional service for our customers.
To showcase our credibility, we have imported over 500 positive reviews from our other selling platforms into our new website, reflecting our dedication to customer satisfaction and we will always continue to maintain this level of service in order to make sure every customer is happy.
We appreciate your understanding and look forward to assisting you.
Kind regards
Rex Jewellers
