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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Not a good Aygancy I travelled 60mile round trip. Another joiner on site who hadn't completed the pre induction and registration. I had a problem with the registration but took up most of m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After searching all stores in Prenton, Wirral for reading glasses and been unsuccessful, popped into Rightway, and wey hey perfect glasses there for me. Staff were very friendly and happy. Jane too... Ver más

Valorada con 5 estrellas sobre 5

RIGHTWAY New Brighton. I use this shop on a regular basis staff are lovely nothing is to much trouble all ways ready to help. Hardware products at very competitive prices. Saturday afternoon needed qu... Ver más

Valorada con 5 estrellas sobre 5

Rightway Neston were incredibly helpful to me. Ian put together a garden hose system that I found impossible. He was so kind and wouldn't take payment for the work of sorting it out for me. Thanks to... Ver más

Información sobre la empresa

  1. Electrónica y tecnología

Información proporcionada por diversas fuentes externas

Rightway, offer you the best deal in outdoor furniture, power tools and just about anything for you DIY project.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

23 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

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(23)

5 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Not a good Aygancy I travelled 60mile…

Not a good Aygancy I travelled 60mile round trip.
Another joiner on site who hadn't completed the pre induction and registration.
I had a problem with the registration but took up most of my Saturday afternoon ,got there in the end.
I spoke with the site manager he agreed with me they sent 2 joiners covering there self's.
I left site and travelled home to get a phone call saying we would of kept you rather than the other joiner because he want registered... that old chestnut 🌰.
I'd be very reluctant to take this Aygancy on . Very frustrating. Ill never do anything for rightway solutions .

21 de septiembre de 2026
Opinión espontánea
Logotipo de Rightway

Respuesta de Rightway

Hello, we are Rightway Ltd an Indepentant Hardware Retailer based in Cheshire, north Wales and the surrounding area. We have no idea who rightway solutions are, have you posted about the correct business?

Valorada con 5 estrellas sobre 5

Excellent service

After searching all stores in Prenton, Wirral for reading glasses and been unsuccessful, popped into Rightway, and wey hey perfect glasses there for me.
Staff were very friendly and happy. Jane took me immediately to glasses and helped me find right strength (I couldn't see as left glasses at home!)
Well done Rightway, You outdid superstores Sainsburys, Argos and Aldi. And at bargain price of £1,49.
Keep up the excellent customer service (-:

2 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

RIGHTWAY New Brighton. I use this shop on a regular basis staff are lovely nothing is to much trouble all ways ready to help. Hardware products at very competitive prices. Saturday afternoon needed quick dry concrete! Didn’t think I would be able to get some phoned the shop and it was in stock ! I reserved three bags that were waiting for me when I arrived at shop staff member had it ready in a trolley fantastic service from friendly knowledgeable staff a shop to be highly recommended

21 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Rightway Neston were incredibly helpful to me. Ian put together a garden hose system that I found impossible. He was so kind and wouldn't take payment for the work of sorting it out for me. Thanks to Diane and all the Neston Rightway staff. Great service. Irene of Parkgate

10 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor service from the older staff

Poor service from the older staff. Lacks any customer service and blurts out comments without thinking regarding a return. The staff member looked unbothered and then spoke rudely and loudly.. This has now led me to stop my custom.

5 de enero de 2026
Opinión espontánea
Logotipo de Rightway

Respuesta de Rightway

Hi Sally,

As a local Business, we pride ourselves on delivering proactive and personal customer service.

Your review is certainly not we wish to achieve and what the ethic of our business stands for.

We are truly sorry for the experience you have received in one of our stores.

If you would be so kind, please do email info@rightway.ltd.uk with some more information including what store/date and approx. time this instance occurred.

This will allow us to look into this further and prevent any future occurrence.

To that end, your feedback was very much welcomed, despite your underwhelming experience.

Thank you for your time sharing this and helping us to improve further.

Kind Regards

Kelly

Valorada con 3 estrellas sobre 5

Rightway Chester (New relocated…

Rightway Chester (New relocated building) - As Rightway has been our go to shop for all our DIY needs, we headed to the new relocated shop in Boughton, Chester and was shocked to find we couldn’t park anywhere, it was a Tuesday afternoon, the store was empty except us and yet we couldn’t find a parking space, we almost just drove through and headed to B&Q, this is a shame as it deserves the custom and yet if there is no customer parking, there will be be no customers.

5 de agosto de 2025
Opinión espontánea
Logotipo de Rightway

Respuesta de Rightway

Hi Ceri
Thank you for your very fair comments.
We do have a Car Park at the new site , due to the one-way system the main entrance is off Tarvin Road.
Currently we are experiencing some issue with people who are not customers parking in our Car Park and leaving their cars/vans for hours. We are actively managing this and hope to resolve over the coming weeks.
There is also a small Council Car Park behind the store off Christleton Road which is relatively inexpensive at present.
We do hope you are able to park in our Car Park next time as we appreciate all the Customers who have followed us to Tarvin Road together with all the new Customers that have recently discovered us.
David for Rightway Ltd.

Valorada con 3 estrellas sobre 5

Staining from Weedol Path&Gravel weedkiller

Staff/Service 100% satisfaction, excellent product range, reason for 3 stars due to purchase of Weedol Path&Gravel 3ltr at £19.99, that product make kill weeds, BUT leaves staining on path block paving all along joints sprayed with "creamy solution), would not use that product again, rain may dissolve it I hope, i will be noting issue to makers.

1 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great first experience

I phoned Rightway (Neston) to query about an online order I wanted to place. The young lady I spoke to was very helpful and gave me the number for Charlie at the New Brighton store. I rang Charlie and he gave the information I required and said if I put the order in, it could be with me within a few days. My paint turned up the very next day. Thank you Charlie and the lady at Neston who put me in touch. I can recommend this company for customer service. First time used and won't be the last.

13 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rightway Ruthin are the best so…

Rightway Ruthin are the best so helpful and kind I’m waiting for replacement knees and a lady member of staff offered me a chair went and got it from the back of store while the male member of staff mix our paint all 3 members staff were so helpful I’d recommend you go there as there service is 100 percent

17 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Appalling lack of respect from the…

Appalling lack of respect from the manager.
Paid for my purchase at 15.51 on the 27/7/24 , by card as normal but again ! had to pay contactless when I would have preferred to pay with pin.
Your new card machine appears , certainly in my case, to simply only work with contactless payments .
I tried to explain this to your manager and pointed out that I had a problem in my last purchase.
The other guy with her remembered that with respect, she just treated me as if I was stupid .
I have been shopping with Rightway Heswall regularly for 14 years and do not deserve to be patronised by their manager.

27 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just been to your new Brighton store…

Just been to your new Brighton store was served by gentleman called Craig what fantastic service very polite I bought 7-5 lto paint he was so helpful didn’t even have to ask if he would carry it to my car in this day and age I call that service carry on your staff a credit to you

21 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great local DIY shop & staff 👍

I work as a handyman around Hoylake and the general Wirral area oddjobb.org so I am used to going to a lot of the DIY stores, but the staff in Rightways Hoylake are super friendly, very helpful yet not intrusive. The selection of products for decorating etc is very wide and reasonably priced. Definitely recommend :)

15 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am a regular visitor to Rightway…

I am a regular visitor to Rightway stores, but especially the Hoylake store, and on every occasion, I enter that store I am greeted with a smile, and “can I help you sir“. They are quick to escort me to the area of the shop for which I’m searching and advise me on subjects of lots of different DIY subjects. it is a pleasure to shop there and rest assured that I will be going back again and again!

2 de noviembre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Colour Run product did not work

Visited the Neston store to purchase a colour run product, which did not work at all. I returned to the shop for a refund and was advised that this was not possible and to contact the manufacturer. Very disappointed, after being a regular customer for many years. The product is not fit for purpose.

4 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 ⭐️⭐️⭐️⭐️⭐️ Rightway Frodsham

5 ⭐️⭐️⭐️⭐️⭐️ Rightway Frodsham
Visited my local Frodsham store today on off chance I could purchase some flea spray. Finding insect repellent I went to the till to check if they had any other stock. Not only did Dawn and her colleague show me I'd been looking in the wrong place (my bad) but then told me exactly what products I'd need, how to use them etc and an if all else fails hack. The store sadly didn't have everything I needed so Dawn tried ringing a neighbouring store in Chester as it showed they had stock. No answer so I went on my merry way to set off flea bombs galore.
After this, I popped over to Chester by chance to see if they had the recommended products - alas the shelf was empty when i got there, gutted. Armed with a few other products I approached till, the chap looked at me and said...'Frodsham? I've got all your things here, Dawn rang'. So not only had she tried again for me ehen id left but the other store had reserved the items for me...just in case! Amazing team work at both stores.
One very happy customer and thankful dog. - thank you all

2 de noviembre de 2022
Opinión espontánea
Logotipo de Rightway

Respuesta de Rightway

Hi Sarah, thanks for you very kind words, customer service is important to us as local independent retailers and it is fantastic to receive compliments such as yours, I have already passed on to Dawn and our Teams. Thanks you. David

Valorada con 5 estrellas sobre 5

3rd great experience at Hoylake branch

Iv been to Rightway 3 times since it opened recently in Hoylake. Just wanted to say how helpful the staff have been, especially Fay. She went out if her way to find what I was looking for , suggested something I wouldn’t have thought of, it worked. Thanks Fay. 👍

21 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

The service at rightway woodchurch road ,Prenton

The service at rightway , woodchurch road was fantastic
Carla ,Colin and Missey went out of their way to help me , as i was trying to sort out how to paint a very old wheelbarrow and make it in to a planter
Their help and tips were very useful

21 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Went into the moreton store last…

Went into the moreton store last Saturday and the female assistant immediately raised her voice at me as i entered the store and shouted at me for not wearing a face mask which i was wearing face shield mask instead and the female assistant asked me to leave the store immediately. It does not mention anything on the store window about not allowing face shield masks so i emailed rightway and asked head office which the company director wasn’t bothered and didn’t seem bothered about their female assistant been funny and abrupt to their customers and am not the only customer she was a bit off with.

30 de marzo de 2021
Opinión espontánea
Logotipo de Rightway

Respuesta de Rightway

Mr Allen
We have been in email communication and we believe we have responded to all the points raised.
As confirmed by email yesterday we are now posting these emails on Trustpilot for people to make up their own minds whether we have acted reasonably and value customers service or not.

Hello again Mr Allen

Out of respect for someone I have been advised is a long- standing customer together with their partner I would like your confirmation that you are happy for me to publish all our communication regarding this issue on Trustpilot then those viewing will be fully informed and can make up their own minds.

If you object to this please explain why.

Should I not hear back by 12 Noon on Wednesday I will take it you acquiesce

Regards, Rightway

Hello Mr Allen

I misunderstood your initial email, given the content I erroneously thought your complaint was about being refused service due to wearing a face shield and why they were not acceptable which is why I provided the link to the Gov. Website.

I apologise for getting that wrong.

The Area Manager for Moreton has already spoken with the store concerning your email, we understand that you had to visit the store 3 times due to a combination of the Face Covering and forgetting your card, so I can assure you your issue was investigated.

I further understand you are a regular customer and that you partner has since been in and interacted with the Team Member concerned without comment or friction.

We are in extremely challenging times for everyone, and, on occasion, people do act out of their normal character.

As a business we should always treat customers as we would wish to be treated ourselves and I am sorry that does not appear to be what happen last week.

Unfortunately, as I am sure you will have seen in the media Retail Workers have regularly been subjected to both verbal and physical abuse during this Pandemic at levels never before experienced.

Fortunately, none of our Team Member have been assaulted but many have received verbal abuse for just doing their jobs, this, understandably has resulted in some Team Members being sharper in tone than they would normally be.

I am not offering this as an excuse or condoning the behaviour but I do understand why it occurs, we should always endeavour to treat customer civilly, however I hope this explanation may allow you to understand why it happened and that constantly reminding people about Face Coverings to protect everyone and being abused by some of the public does, on occasion , result in a different tone than we would all ideally prefer.

I trust this answers your concerns.

Regards, Rightway


Dear Mr XXXX thank you for replying back to me i understand about the government guidelines and companies sticking to the rules to save lives but am disappointed with you not mentioning about your female assistant speaking to me quite abrupt and aggressively or other customers who enter the store obviously you don't care about that. So the next time i enter the moreton store i will speak to your female assistant like she did to me and am not the only customer who she has spoken to poorly in the Moreton store may be she might realise what it's like to be spoken to horrible from customers, Yours faithfully Mr Allen.


Hello Mr Allen

To protect all our Teams and Customers we continue to follow the Government requirements closely.

We have put the safety of our Teams and Customers above sales which is why we are still limiting numbers of customers coming into our stores at any one time.

Many customers have thanked us for being so cautious.

We are also well aware that many other retailers, particularly the large national chains have differing views, some do not appear to follow any of the Government requirements.

We are monitoring all the Data and hopefully we will be able to relax some of our safety protocols soon.

Below is the link to the Gov Website that confirms what does and does not constitute a ‘face covering’, as you will see this states a face shield is not a covering.

There is also separate Gov. advice as to what does and does not conform as a ‘face covering’ this advice is actually contradictory as is states a bandana/scarf is acceptable but also states that the ‘face covering’ must ‘be secured to the head with ties or ear loops’ this is the requirement we are following.

We ask anyone entering our Stores who does not conform to the Government advice whether they are exempt, if they say they are then we do not ask any more questions, should they say no then we follow what the Gov. has asked retailers to do.

I hope this answers your questions during these very confusing times.

Link

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

Regards, Rightway
D


Dear sir or madam, I went in to your rightway store at the moreton branch on Saturday 27th March 2021 approximately 2pm to exchange an item when a member of your staff female assistant asked me behind the till were is your face mask i said I've got it on she said face shield masks are not allowed in our store which it doesn't state on the shop window as you walk in and she refused me entry i felt embarrassed and humiliated in the shop. I used my face shield mask at hospital appointments, doctors appointments, supermarkets, and even at my work place in a school which holds 1000, pupils and know one has ever mentioned about me using a face shield mask. I returned to the store half an hour later with my face mask on as i entered the store the female assistant wasn't there but the two male assistants were there one of the staff said sorry about before and i said it's ok am just annoyed with the female assistant for her attitude and abrupt manner. I've been to this moreton store for many years and your other stores as well and I've never come across a member of staff like that i hope you speak to hear about her attitude and explain more to customers about what you can wear and not wear as we enter your store and put it on your shop window please. I wait to hear from you, Yours faithfully Mr Allen.

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