So far , we don't have outages every time it gets windy. I really wish that it was cheaper.Because times are so tough for everybody and other companies have internet for cheaper right now and I think... Ver más
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Consulta las opiniones de los clientes
The service constantly goes down and it's out sometimes for more than 24 hours before it comes back up. Customer service is based out of India and it takes almost 30 mins get someone on the phone. We... Ver más
Installed yesterday and has been down multiple times. Its been down most of the day amd they refuse to answer service tickets and the online chat said they were resetting the system just to boot me of... Ver más
La empresa ha respondido
Well we had a few connections issues with our old computer took a few tech attempts but they got it. Also someone hit a underground line which they are supposed to get the area located before digging... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Founded in 2021, Ripple Fiber provides thousands of homes with the brightest and fastest fiber internet solutions, powered by a 10Gig, 100 percent fiber optic network. With its patented technology driving rapid expansion, Ripple Fiber is redefining connectivity for its communities while remaining committed to promoting digital empowerment. Ripple Fiber believes the biggest wave starts as a ripple.
Información de contacto
6000 Fairview Rd, 28210, Charlotte, Estados Unidos
- ripplefiber.com
3,1
Medio
83 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 80% de las opiniones negativas
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Poor start
7-16-25 Construction began in my neighborhood. I now have red mud all across the lower portion of my just pressure washed driveway. With this at the start, they can forget about me being a customer.
14 de julio de 2025
Opinión espontánea
Respuesta de Ripple Fiber
Roger, we are so disappointed to hear this and completely understand your frustration. Please reach out to us at support@ripplefiber.com or call 800-359-5767 so we can better support you directly.
Horrible experience- buyer be ware
The service was unable to connect my devices to the network. After several attempts by their technicians still unable to connect a simple wireless device. By the way this simple wireless device works just fine on other service providers network with ease. A TV would not connect and my garage door video keypad would not connect. The timeliness of the technicians and return calls were less than desirable. Buyer be ware
9 de julio de 2025
Opinión espontánea
Respuesta de Ripple Fiber
Judy, we are so disappointed to hear this and completely understand your frustration. Please reach out to us at support@ripplefiber.com or call 800-359-5767 if there is anything else we can do to best support you.
Try any other company first
Ripple Fiber
I would not recommend. They are a complete failure of a company. 5+ attempts to get internet installed at my house. They missed 3 appointments, were hours late for the next two appointments, and still could not do the job. I understand they are a new company and have problems they need to work out. My opinion is they are a worthless communications company who fails to communicate with the customer.
Danny Serrano will offer you a free 3 months. Call him but good luck getting it installed. (864) 294-7430
18 de diciembre de 2024
Opinión espontánea
Respuesta de Ripple Fiber
Richard, we sincerely apologize for the frustration you've experienced. Please reach out to us at support@ripplefiber.com or call 800-359-5767 if there is anything we can do to best support you.
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