Risecoffeebox Opiniones 

199
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A good coffee subscription service with excellent customer service. I can honestly say whenever I have contacted customer services they have always been very helpful and have always gone over and be... Ver más

Valorada con 3 estrellas sobre 5

I had high expectations which is understandable as this isn't cheap coffee and I can't say I am that impressed. No matter what brewing method I used I couldn't get a drinkable cup of coffee that mat... Ver más

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Valorada con 5 estrellas sobre 5

Highly recommend RISE both as a service, who provide timely delivery, excellent customer service, respectful communication, but also as the product offered. The coffee is top quality, delicious, so va... Ver más

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Valorada con 5 estrellas sobre 5

What wonderful coffee. Tasted gorgeous and fresh full of flavour. That alone is worth re ordering without the free gift in the subscription box. But what a really lovely is this companies attitude to... Ver más

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Información sobre la empresa

  1. Tostadoras de café

Escrito por la empresa

At RISE we’re shaking up the coffee industry and raising the bar in what it means to take a more responsible approach to sourcing great quality coffee. We don’t believe great tasting coffee should compromise the wellbeing of people or the planet, so we put those two things first in everything we do to help people feel better about getting their coffee kick. We call it Friendly coffee


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

199 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(199)

51 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good customer service

I never received my trial box but was still charged postage. I have emailed them so will update on whether they respond.

UPDATE: Alice has swiftly responded to my email with a sincere apology and is sending out a trial box with 24 hour tracking. Great customer service!

27 de octubre de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

Hi RKK, I can't see any orders or emails from this specific name but we'd love to help resolve this. Please can you drop us an email at help@risecoffeebox.co.uk and I will look out for it with the aim of coming back to you right away! Best wishes, Alice

Valorada con 5 estrellas sobre 5

The best customer service. No bots!!

I had a minor issue with an advent calendar gift being sent before the requested date so contacted Rise Coffee customer services. Wow! So helpful! Genuinely the best customer service I've had in years. And it was so nice to be in communication with a real human without being questioned by a bot first! It was only a minor problem but Jen treated it seriously and went out of her way to make sure I was happy with the outcome. Based on this experience I'm already planning another purchase.

20 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great coffee and service!

I came across Rise Coffee through a promotional offer from a MyProtein purchase.

I recently purchased an espresso machine and thought this would be a great opportunity to use my new machine.

I was not wrong! I’ve been incredibly impressed with how great their coffee is, but not only that, their customer service is top quality.

The quality of service and coffee makes their subscription service an incredible value for money and I cannot recommend enough!

18 de octubre de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

Hi Glen - thanks so much for the review! We are so glad to hear you are enjoying RISE. You’ve made our evening :)
Thanks so much, Alice and Ben

Valorada con 5 estrellas sobre 5

Great coffee great service been getting…

Great coffee great service been getting a box a month now for over a year love it

16 de octubre de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

Hi Mark, thanks so much for leaving us a review! We are so glad to hear you are enjoying the boxes thats so great to hear! We have some fantastic coffees lined up as we head into Christmas that we hope you love too :)
Thanks, Alice and Ben

Valorada con 4 estrellas sobre 5

Quick and easy.

Just received my box, coffee smells great and the order came quickly. Only downside was that the freebie included was alcoholic which I can't usem

10 de octubre de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

Hey Haleena,
Thanks for leaving us the review and giving us your feedback!
Firstly, we’re truly sorry for your experience here and we would love to make this up to you by including lots of extra additional treats in your next box for you to enjoy!

Each month, we collaborate with a surprise independent food or drink brand to complement the coffee box experience. In the run-up to Christmas, we thought including a small alcohol-based coffee drink / treat might feel festive, but we now recognise that this was an oversight on our part. We haven’t featured an alcohol brand in the box, and although we had positive feedback from a small community survey, we can see that this decision didn’t take all of our customers’ circumstances into account, and for that, we’re genuinely sorry.

We will conduct a full re-review of our process of sourcing the extra surprise treats, to ensure we are doing our best to make this right for the future. Again we sincerely apologise for your experience here. Thank you so much for supporting our business and we're so glad to hear you were enjoying the coffee.

Best regards, Alice & Ben

Valorada con 5 estrellas sobre 5

Great coffee with a personal touch!

I've had quite a few coffee subscriptions in my time and have really enjoyed risecoffeebox.co.uk. what I like is the variety of coffee you get which tastes amazing but is also presented so well, I also like the little touches you get as a customer, A booklet that explains where the coffee is from and how best to brew it, but I also really like the personal touches that you get sometime you get a few freebies like snacks/ Milk and chocolate sprinkles, these little touches in my opinion have set them apart from other subscriptions in the past, I mean who doesn't like a freebie on top of excellent coffee.

2 de octubre de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

Hi Alex, thanks so much for the review this means the world to Alice and I. So glad to hear you have been enjoying it!

Valorada con 5 estrellas sobre 5

Coffee from heaven

Everything about this has been tremendous fun. I personally love the mystery of trying different coffees and the first box did not disappoint. A couple of bespoke coffee brands have come into my life and I already love both styles. They're a hit at the office too, but I need to hide the packets before it goes too soon! Appreciate the snacks in the box too, along with the helpful guide to both of my coffees. You can't go wrong at price either. Really happy with my purchase.

1 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highlight of the month

Highlight of the month! They always deliver the most special coffee. It's a great way to get to know independent roasters and enjoy variety in your morning cup of coffee! I recommend it to everyone 🩵

3 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worse coffee ever


I ordered a single one off box and thank goodness it wasn't a subscription.
The box arrived with only 2 different coffees in it and both tasted awful what a waste of £ 39.

3 de octubre de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

Hi Dave,

Ben here, founder of RISE Coffee Box. I just saw your 1* review and wanted to reach out personally. This is my small business with my partner Alice, and every customer means a lot to us :)

The coffees in last month’s box were a Costa Rican from River Coffee and an Ethiopian from Moon Roast - both from respected independent roasters - so I was really sorry to hear they weren’t to your taste.

We put a lot of care into sourcing coffees we think are some of the best in the UK, and while taste is always subjective, we never want anyone to feel disappointed. We’ve had lots of positive feedback on those coffees, but your experience matters just as much and I’d love the chance to put it right. We have sent you an email directly to try to resolve this with you.

Thanks again for sharing your honest feedback.

Best wishes,

Ben & Alice

Valorada con 5 estrellas sobre 5

Grear gift for my coffee obsessed…

Got this as a gift my coffee obsessed husband and he loved it! Really good value, lovely presentation in the box. Recommend for a coffee enthusiast! Ordering was really easily too

20 de septiembre de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

Hi Sarah, thank you SO much for this great review - we are so glad your husband loves the box!

Valorada con 5 estrellas sobre 5

A high quality product. Well worth a try.

A nice idea, and a treat. I'm not a huge coffee drinker, but I really enjoyed a one-off box. I would definitely buy one again as a gift or treat when having coffee drinkers to stay.
Some lovely flavours and aromas. Beautifully packaged.

28 de agosto de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Order not shipped ( update)

Order not shipped, now overdue.
No reply to emails
No phone number to call.
Keeping customer informed is step 1 to customer satisfaction, for Rise this seems to be an inconvenience

Update
Rise have made contact and confirmed shipping

4 de agosto de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

Hi Taj, so sorry for the delay in our reply. Alice and I were off today, and then our customer service manager was off sick today and so we have been catching up on emails all day - and a little behind. It's our small family business so today was a little tricky!
Good news though...
I can see your order has been dispatched today though and we sent a tracking email to you today at 16:03. I have also emailed you personally now with the tracking link again to ensure you have it to hand :)
Thanks for your patience and apologies for the delay in our email response but good news the package is on the way to you!
Alice and Ben

Valorada con 5 estrellas sobre 5

A subscription worth signing up for

I have just received my second order and have so far been super impressed. It's a very crowded market so naturally you are going to try a few different options but Rise is a solid choice. Amazing value and quality. Not only has their choice of coffee so far been outstanding but for this most recent order I even received a free full carton of barista quality oat milk. Needless to say it was enough to keep me as a future customer. I use a Sage Barista Express and have found that these beans still produce excellent coffee even up to a month after I receive them which indicates the beans are shipped straight after they have been roasted. They also have a lovely family feel and you can tell they put a huge amount of effort into their company and love what they do. Nice one Rise

1 de agosto de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

Hey! Thank you sooo much for the great review! I a so glad you are enjoying the coffee choices - we put a huge amount of effort into making sure we have the tastiest and most exciting coffee we can find! Thanks again, and reach out anytime :)

Valorada con 5 estrellas sobre 5

Brilliant coffee straight to your door, with a serving of great customer service

As a subscription service, it’s pretty seamless. Payment taken and coffee shipped promptly, I’ve admittedly forgotten about it and get a little buzz of delight at my email saying my next box is due. Efficient and easy. And the coffees always really well packed and delivery prompt.

It’s a little pricier than you’d pay in a shop, but that comes with the service and presumably also the quality and ethics behind the coffee.

Unfortunately one of my boxes came with 2 bags, not my usual 4. I sent an email to the team and had a response faster than my Springer if she got hold of the box. No quibbling, just a friendly, helpful conversation between Ben and Jen to understand what happened and get a second box with the missing bags sent out. I got that within the same week. Brilliant customer service.

Really happy with the quality of the coffee (the recent two chimps beans might be my favourite ever!) and really glad I picked this up. I’d never heard of them before LNER perks!

30 de julio de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

Thanks so much for your lovely review!!

Valorada con 5 estrellas sobre 5

Great product and great service

I adore coffee. I also adore coffee subscription services. I've sampled literally dozens of them, settling on about 2 favourites. One of my favourites is Rise Coffee Box.

Now - at first glance this appears more expensive than other subscriptions. At around £25 it is about double most other popular subscriptions. BUT - you get 2 bags of coffee, they're always from different roasters so you end up with extremely varied and cool looking bags, AND - the box also contains some kind of snacks or drinks non-coffee related, which are lush.

Recently I needed to take a break, so I cancelled my subscription. The team refunded my order with zero quibbles. And they even offered a discount if I should ever return.

Dope-alicious. Cheers Jen and team. I love you more than my pet dog whose name is Gareth. Goodbye.

25 de julio de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

This review made us laugh, a lot! Say hi to Gareth for us haha!

Valorada con 5 estrellas sobre 5

5 star customer service experience

5 star customer service experience. My order arrived damaged by royal mail. Rise coffee immediately sent a replacement and double boxed it for me so this could not happen again. Brilliant service, would highly recommend this company and their coffee.

11 de junio de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

Thanks so much Nicola, always happy to help!

Valorada con 5 estrellas sobre 5

Great

Got my first subscription today. I ordered the 4 pack. Quite disappointed to see 2 x 2 varieties instead of 4 different ones 🤔 no wonder the 2 pack is the most popular…

Edit: updating my review as very happy with the response for this company, they emailed me directly apologising and also pointing out that it does mention this on their website, so obviously my mistake for not checking this. They offered to amend my subscription to 2 boxes going forward which I’ve done. Haven’t tried the coffees yet but very impressed with their customer service.

4 de junio de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

Hi Shelley, thanks so much for the review and leaving us the feedback. Under the 'How it Works' section we do specify that we do only feature two coffee roasters each month and the reason for this is based on previous customer feedback. Many people did not like getting 4 different roasters each month as it was too much variety and if your dialling in to your coffee machine or making filter coffee etc - having 4 different coffees can be too much each time to figure out the best way to brew it. We also want to give the coffee roasters as much of the limelight as we can each month and having four different roasters and four different coffees meant that the individual roasters just got a bit lost.
I hope that clarifies and we hope you love the coffees!
We do take this feedback on board as we continue to grow :) If you would be happy to drop us an email to help@risecoffeebox.co.uk we can try to resolve this directly with you and try to make it right! :)

We have also requested your info so we can contact you to resolve this.

Alice & Ben

Valorada con 5 estrellas sobre 5

I’ve purchased several gift boxes from…

I’ve purchased several gift boxes from Rise coffee for special occasions and they’ve always gone down a treat! High quality coffee, thoughtful extras and the personal touch - would recommend and will definitely be using them again ⭐️

1 de junio de 2025
Opinión espontánea
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Respuesta de Risecoffeebox

Thanks so much Lauren!

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