Risecoffeebox Opiniones 

199
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A good coffee subscription service with excellent customer service. I can honestly say whenever I have contacted customer services they have always been very helpful and have always gone over and be... Ver más

Valorada con 3 estrellas sobre 5

I had high expectations which is understandable as this isn't cheap coffee and I can't say I am that impressed. No matter what brewing method I used I couldn't get a drinkable cup of coffee that mat... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Highly recommend RISE both as a service, who provide timely delivery, excellent customer service, respectful communication, but also as the product offered. The coffee is top quality, delicious, so va... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What wonderful coffee. Tasted gorgeous and fresh full of flavour. That alone is worth re ordering without the free gift in the subscription box. But what a really lovely is this companies attitude to... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tostadoras de café

Escrito por la empresa

At RISE we’re shaking up the coffee industry and raising the bar in what it means to take a more responsible approach to sourcing great quality coffee. We don’t believe great tasting coffee should compromise the wellbeing of people or the planet, so we put those two things first in everything we do to help people feel better about getting their coffee kick. We call it Friendly coffee


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

199 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(199)

51 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Brilliant coffee and customer service

Bought a subscription as a Christmas present for a family member. Was so easy to do and they are great at keeping you informed what stage the order is at.
Fantastic coffee and fantastic customer service. Went out of their way to quickly help me with a problem that was absolutely not their fault.
Would highly recommend them and will definitely use again.

28 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM! Impossible to Unsubscribe

Coffee was mediocre at best. I tried to be polite about it but this is the reason I unsubscribed. I unsubscribed following their instructions over one month ago and I just got billed. No way to get in touch with them. Absolute scam.

3 de marzo de 2023
Opinión espontánea
Logotipo de Risecoffeebox

Respuesta de Risecoffeebox

Hi Grace

We are a small family run coffee club and pride ourselves on being genuine and honest, as you can see in the reviews below.

There are 4 ways to cancel a subscription with us:

1. Email us
2. Follow your account login link on the order confirmation email
3. Contact us form
4. DM us on any social media platform.

We are sorry we didn't receive your email. Ben, the founder of the business has extensively searched our inbox (inc spam and trash) and unfortunately we could not find a request to cancel. We are a monthly subscription service and this is made very clear on our website. You enjoyed the first box of the subscription for free after redeeming an offer on Time Out. As this is a subscription and was not cancelled, payment was taken for your second monthly box.

We have tried to resolve this amicably with you via email, however we have not been successful. Feel free to respond to us and I am sure we can resolve this misunderstanding.

Best regards,

Ben & Alice

Valorada con 5 estrellas sobre 5

The perfect gift for coffee lovers

Absolutely brilliant and the perfect gift for coffee lovers. It's so nice to be able to try so many different things, and lovely to know you're supporting numerous great businesses. Service is always fantastic, I'd recommend to my friends.

27 de enero de 2023
Opinión espontánea
Logotipo de Risecoffeebox

Respuesta de Risecoffeebox

Thanks so much, so glad to hear you have enjoyed this!

Valorada con 5 estrellas sobre 5

Fantastically curated coffee

Fantastically curated coffee month on month! Can't fault the customer service, either. I've had a few subscriptions but this is leagues ahead of the rest. Price point is fantastic, too!

Customer services (the owners!) are very quick to reply to issues or queries (the only issue I've faced so far is with royal mail).

Found them at Nottingham Coffee Festival last year and haven't looked back! Will continue with them for the foreseeable!

16 de febrero de 2023
Opinión espontánea
Logotipo de Risecoffeebox

Respuesta de Risecoffeebox

Thank you so much for your review this means so much to Alice and I :)

Valorada con 5 estrellas sobre 5

100% would recommend

The subscription box was tracked and arrived so quickly. It's also such a great way to try out new coffees and to know that the coffee you're having is ethically sourced. Alice, the founder, is soooo lovely also!!! 100% would recommend

14 de febrero de 2023
Opinión espontánea
Logotipo de Risecoffeebox

Respuesta de Risecoffeebox

Thank you soooo much for your kind words!!

Valorada con 5 estrellas sobre 5

Love the monthly subscription

Love the monthly subscription of 2 bags of high quality coffee beans from different producers. The price is also very reasonable compared to other coffee subscription vendors.

15 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love the variety of Rise

I love the variety of the Rise coffee boxes. As my taste and smell recover after nearly three years of Covid, it's a joy to actually appreciate the subtle differences in the various beans. Highly recommend!

27 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great coffee, and great subscription

I've been using Rise for close to a year and have been enjoying it ! Every month comes from with 2 bags of good quality coffee and a great added little gift (a bottle of oat milk, some vegan spicy mayo, a cereal bar....).
Added bonus the team is really helpful and is quick to answer when you have an issue or question !

25 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fresh coffee, fast delivery and involved founders - perfect combo.

So incredibly refreshing to deal with a company where the founders are so involved. I’m a proper coffee snob and have received some seriously quality beans. They’re always very fresh / recently roasted. This is a bit departure with the other companies I’d used share you end up with something 6+ weeks old.

Can’t recommend RISE enough.

15 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant post purchase support

Rise have been incredibly helpful in rectifying a mistake of my making. All their responses were quick, helpful and incredibly pleasant. (Apparently the coffee is great too - the subscription was not for me 😊)

4 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

One for the coffee aficionados

The convenience of getting coffee from top roasters from all over the country delivered to your door for a bargain price cannot be beaten. Rise’s customer service is also outstanding- considerate, helpful and thoughtful.

4 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great present

Bought a six month subscription for my husband. We enjoyed reading about the different growers and roasters. The coffee beans are always fresh and arrive on time.
We have just subscribed again.

3 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great coffee, great value

Range of coffees that all come with an information card. Each month we are intrigued by what we will receive.

Had a subscription with grind but it doesn’t compare to rise in terms of cost and quality of coffee. Plus you get a snack thrown in!

2 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Coffee subscription

I was bought a subscription as a gift. I loved the coffee so have extended the subscription. I look forward to receiving the box each time and the freebies are a bonus too.
The coffee is excellent and have never had one I didn't like.
Well recommended.

3 de septiembre de 2022
Opinión espontánea

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