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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

No replacement heads available to purchase for the last several weeks. Emailed customer service to know when they would be back in stock but no reply weeks later. Disappointing as I think the brush is... Ver más

Valorada con 4 estrellas sobre 5

Great toothbrush, best I’ve ever bought, but unfortunately I have ordered new replacement heads and not received them. I have emailed twice but not received a reply. I wonder whether the company is... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I purchased the toothbrush on the advise of my Dental hygienist in April 2023 and it completely lived up to the expectations that she had told me it’s an amazing toothbrush but now August 24 .. it is... Ver más

Valorada con 5 estrellas sobre 5

Great toothbrush 90 day battery was the biggest selling point for me because I was charging another brand off toothbrush 3 times a week after a few years use so I needed an upgrade. And it is quiet an... Ver más

Información sobre la empresa

  1. Tienda de artículos para el cuidado personal
  2. Clínica odontológica
  3. Tienda de insumos para odontología

Escrito por la empresa

Premium Oral-care company selling into Ireland & UK.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

36 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(36)

0 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

No replacement heads available to…

No replacement heads available to purchase for the last several weeks. Emailed customer service to know when they would be back in stock but no reply weeks later. Disappointing as I think the brush is excellent.

25 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

The brush head was too big and ended up…

The brush head was too big and ended up infecting my gums and causing mouth ulcers, disappointed it didn’t work well for me.

26 de febrero de 2025
Logotipo de risussmile.com

Respuesta de risussmile.com

Hey Joanne, can you please email us a photo of the toothbrush head and why it was too big? Thanks, Risus

Valorada con 1 estrellas sobre 5

Customer response to a query

I purchased the toothbrush on the advise of my Dental hygienist in April 2023 and it completely lived up to the expectations that she had told me it’s an amazing toothbrush but now August 24 .. it is not charging .. ( I will admit in my case the 90 day charge never worked however it want an issue ) but I have sent 3 emails to the company as I believe the life expectancy of electric tooth brushes is 3-5 years I’ve already purchased replacement heads early in 2024 the last e mail was sent on the 15th August I cannot get a reply from the company .. the only course of communication appears to be e mail…. So now I’m gone back to my original electric tooth brush ( it’s not rissus ) I’m really disappointed with Risus customer care .. on the website it has 24/7 .. certainly in my case that is not true .. ..

15 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very easy to order

Very easy to order, arrived within 2/3 working days, and the product is fantastic it’s my second time purchasing these toothbrush heads, best toothbrush I have ever used

17 de junio de 2024
Valorada con 2 estrellas sobre 5

Poor delivery time & customer service

I had to chase 2 times via email to find out where my package was.
It took 3 weeks for the toothbrush heads to arrive. The company said it was a computer error.
I asked for the £5 delivery free to be refunded, as it was so late. I heard nothing back.
Not impressed with the service at all.

20 de marzo de 2024
Logotipo de risussmile.com

Respuesta de risussmile.com

Hi Sarah, we had some issues with emails going into spam, the 5 GBP delivery has now been refunded. We apologies for any inconvenience caused.

Valorada con 4 estrellas sobre 5

Great toothbrush

Great toothbrush, best I’ve ever bought, but unfortunately I have ordered new replacement heads and not received them. I have emailed twice but not received a reply. I wonder whether the company is still in existence.
Update: was informed that the company had issues with emails. Now received brush heads.

2 de marzo de 2024
Opinión espontánea
Logotipo de risussmile.com

Respuesta de risussmile.com

We appreciate you updating the comments as you have now received the toothbrush heads, if you could update the stars from one also, it would be greatly appreciated. It would be a pity to give the best toothbrush you ever purchased one star, we again apologies for any inconvenience due to emails going into spam. Thanks, Risus Smile.

Valorada con 5 estrellas sobre 5

Great tooth brush

Great tooth brush, my teeth feel squeaky clean, I love it. I ordered it on Sunday and it was delivered on Tuesday. Fabulous service. I have recommended it to my friends

13 de noviembre de 2023

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