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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Incredible service, I can’t say enough good things. Start to finish, they are amazing communicators. Our flight in to Cancun was delayed, but we were without cell signal/wifi so had no way of notifyi... Ver más

Valorada con 5 estrellas sobre 5

Could not have been happier with this choice for transport! The drivers were friendly, the office staff were in constant communication, everything was smooth from booking to arrival.

Valorada con 4 estrellas sobre 5

The communication before the arrival, confirming the details our transfer was great. The meeting in the airport is just bit a delay but although its not there fault because Cancun is very busy airport... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered this service completely online and never spoke to anyone. It was EXCELLENT IN EVERY WAY! The email response was exactly what I expected, the service sent photos of where to meet... Ver más

Información sobre la empresa

  1. Servicio lanzadera desde y hacia el aeropuerto

Escrito por la empresa

We’re a travel service assistant helping travelers explore Riviera Maya, and Los Cabos.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

28 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

VERY HAPPY!! I ordered this service completely…

I ordered this service completely online and never spoke to anyone. It was EXCELLENT IN EVERY WAY!

The email response was exactly what I expected, the service sent photos of where to meet the driver and the driver holding my sign saying my name on it! So very easy and fast to find at the airport. It only took a couple minutes for the driver to get us loaded and off to our hotel. Vehicle was extremely clean and comfortable. Driver was courteous and friendly.
The day before departure I got another email confirming everything again and an exact time of pick up was given.

The driver showed up 15 minutes early and waited for us (we were on time) in front of the hotel so no searching for our ride.
They confirmed ID and again driver was very friendly and vehicle was a brand new passenger van!
5-STAR SERVICE!
We got the private car for personal reasons and it was Exactly what I wanted and expected!! I would use This service for every trip moving forward.
Thank you so much for a fantastic experience!
Sincerely
Dan W.
Minnesota, USA

19 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredible service

Incredible service, I can’t say enough good things. Start to finish, they are amazing communicators. Our flight in to Cancun was delayed, but we were without cell signal/wifi so had no way of notifying them that we’d be hours late and were worried we’d miss our ride. They expertly had tracked our flight, and I had a message waiting for me when I landed as well as the driver.
Especially appreciated was the solid, easy-to-follow instructions and warnings about navigating the Cancun airport to make sure we found our correct driver. We will definitely use them on future trips.

4 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

great service

Driver was on time. The driver was also in constant communication with us from the moment we landed. Both drivers were cordial

4 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Booked them for airport transport

Booked them for airport transport. We were delayed in getting our luggage at cancun (I guess everyone is), but they waited patiently for us and were quick to reply on WhatsApp. Can fully recommend

24 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic staff.

We missed the confirmation email for our transportation, on-line staff was amazing and processed our request during our flight. The vehicle was spotless, air-conditioned and very comfortable. Our driver was friendly and professional. He really set the tone for a relaxing vacation right from the start. We highly recommend this service to anyone traveling to Cancun.

24 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Recommended

Excellent service on our recent trip to Riviera Maya. Our drivers were waiting for us at scheduled times. They were courteous and friendly. Vehicles were clean. We were able to reschedule easily when our incoming flight was cancelled. We especially enjoyed learning more about the culture of the region from our driver, Javier. Highly recommended.
Karen K - BC, Canada

28 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent experience

The communication was excellent. They guided us all through the process which reduces any unnecessary anxiety with traveling. They had a sign with our name at the airport, and the drivers and vehicles were top notch. Overall great experience and I highly recommend using them. I will in the future.

21 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

NEVER SHOWED UP

NEVER SHOWED UP. Waited an hour and a half at the airport, ended up paying double for a cab. What a WASTE of a day. DO NOT BOOK

25 de febrero de 2026
Opinión espontánea
Logotipo de Global Riviera - Airport Transfer

Respuesta de Global Riviera - Airport Transfer

To whom it may concern,

We’re truly sorry to hear about your experience. However, as no name or booking reference was provided in your review, we’re unable to identify your reservation in our system.

On February 25, 2026, we successfully accommodated 30 scheduled arrivals. There was one case where we were unable to connect with the guest despite multiple phone calls and messages (including sending the meeting point banner). Our team waited at the designated meeting point for an hour and a half, but did not receive any response. As the service was not completed, this would normally be considered a no-show; however, we still proceeded with refunding the deposit as a gesture of goodwill.

If you submitted a reservation request but did not receive a confirmation, this means the booking was not confirmed. On that date, we were fully booked and could not accommodate last-minute requests without sending a confirmation.

We kindly ask that you contact us directly with your full name and booking details so we can properly review your case and ensure everything has been handled correctly.

Thank you.

Valorada con 5 estrellas sobre 5

Great and Seamless Experience

From beginning to end, Global Riviera provided us with outstanding and safe service. Our communication with Laura, the reservation associate, was impeccable — she responded promptly to every message and made the entire process smooth and stress-free.

We unexpectedly had to extend our stay in Cancun by one extra day and needed to change our ride reservation. Laura handled the change effortlessly, and everything was adjusted without any issues.

The payment process was simple and straightforward, and the chauffeurs were courteous, punctual and highly professional.

Thank you for all your help and assistance. You truly made our vacation a great and seamless experience!

24 de febrero de 2026
Opinión espontánea
Logotipo de Global Riviera - Airport Transfer

Respuesta de Global Riviera - Airport Transfer

Hello Demi,

Thank you so much for sharing your feedback and we are glad to hear you had a great experience using our service.

We look forward providing services to you again once you have come back to Mexico.

Lovely day.

Valorada con 5 estrellas sobre 5

Very easy and simple I loved the…

Very easy and simple I loved the service!

22 de febrero de 2026
Opinión espontánea
Logotipo de Global Riviera - Airport Transfer

Respuesta de Global Riviera - Airport Transfer

Hello Jennifer,

Thank you so much for sharing your feedback, and we made it easy for you.

We look forward providing services to you again once you have come back to Mexico.

Lovely day.

Valorada con 5 estrellas sobre 5

I loved your service

I loved your service, since we arrived, the communication was amazing and the driver was great.

We will definitely use it again!

11 de septiembre de 2025
Opinión espontánea
Logotipo de Global Riviera - Airport Transfer

Respuesta de Global Riviera - Airport Transfer

Hello Debora,

Thank you so much for sharing your feedback! We appreciate your feedback and we love to hear that you love our service.

We look forward to providing services to you again once you have come back to Mexico.

Lovely day.

Valorada con 5 estrellas sobre 5

I like your Service

I like your Service
I will use again

24 de noviembre de 2025
Opinión espontánea
Logotipo de Global Riviera - Airport Transfer

Respuesta de Global Riviera - Airport Transfer

Hello Alberto,

Thank you so much for sharing your feedback! We appreciate your feedback. We look forward to providing services to you again once you have come back to Mexico.

Lovely day.

Valorada con 5 estrellas sobre 5

I loved your service

I loved your service, I’m definitively booking again with u, 1000/100 love it

22 de febrero de 2026
Opinión espontánea
Logotipo de Global Riviera - Airport Transfer

Respuesta de Global Riviera - Airport Transfer

Hello Erick,

Thank you so much for sharing your feedback! We appreciate your feedback. We also love providing you with the service! :)

Lovely day.

Valorada con 5 estrellas sobre 5

Its a beautiful experience you’re…

Its a beautiful experience you’re having there I love the way you treat your clients

10 de diciembre de 2025
Opinión espontánea
Logotipo de Global Riviera - Airport Transfer

Respuesta de Global Riviera - Airport Transfer

Hello Yahaira,

Thank you so much for sharing your feedback! We appreciate your feedback. We love to hear that you had great experience with our on ground staff.

Lovely day.

Valorada con 5 estrellas sobre 5

Four times and very satisfied

Having already used their services and shared very positive feedback, we would like to once again express our complete satisfaction.
This transportation company in Cancún is simply outstanding. For every trip between the airport and Playa del Carmen, everything was perfectly organized. The drivers were always punctual at the airport, welcoming, professional, and extremely kind.
We felt total confidence from start to finish, which is especially reassuring when traveling. The service is reliable, comfortable, and impeccable.
We recommend this company wholeheartedly and with the greatest enthusiasm.
Mauro from Swiss

Habiendo utilizado ya sus servicios y compartido comentarios muy positivos, queremos expresar una vez más toda nuestra satisfacción.
Esta empresa de transporte en Cancún es simplemente excepcional. En cada traslado entre el aeropuerto y Playa del Carmen, todo estuvo perfectamente organizado. Los conductores siempre fueron puntuales en el aeropuerto, amables, profesionales y de gran simpatía.
Nos sentimos en total confianza de principio a fin, algo especialmente valioso cuando se viaja. El servicio es fiable, cómodo e impecable.
esta empresa con los ojos cerrados y con el mayor entusiasmo.
Mauro de Suiza

12 de noviembre de 2025
Opinión espontánea
Logotipo de Global Riviera - Airport Transfer

Respuesta de Global Riviera - Airport Transfer

Hello Mauro,

Thank you so much for sharing your feedback! We appreciate your feedback. We always love to welcome you and provide you airport transfer! You are our number 1 repeat client, and as we mentioned, on your next trip to Mexico, your round-trip transfer will be complimentary from us.

We will wait for you here in Mexico

Lovely day.

Valorada con 5 estrellas sobre 5

My Five-Star Experience

My experience was excellent! I had mistakenly told them in incorrect resort my wife and I were staying at; however, they were able to coordinate the new transfer location within minutes. Mind you this was in the vehicle on the way to the resort! The driver and company were very gracious and I could not ask for a better experience! I 100% recommend them and will always use them when I vacation there! You will not be disappointed.

11 de julio de 2025
Opinión espontánea
Logotipo de Global Riviera - Airport Transfer

Respuesta de Global Riviera - Airport Transfer

Hello Mike,

Thank you so much for sharing your feedback! We appreciate your feedback. We always try our best to help as much as we can, and we're glad to be able to provide you with the transfer.

Lovely day.

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