Rock n Rose Opiniones 

56
TrustScore: 4 sobre 5

3,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought a ring from their antique/heirloom collection for over £1,000. Wasn’t happy with the quality, so I returned it within the 14-day window. That was almost a month ago - I have confirmation it w... Ver más

Valorada con 5 estrellas sobre 5

I found my dream vintage rings through Rock N’ Rose! Couldn’t be happier with the quality of the vintage they obtain, the passion they show for vintage jewelry and the care they take into curating the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The reviews here are hard to ignore but it must be remembered that people are more likely to speak on a bad experience and not so much a good experience. My necklace arrived today and everything... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I received a turquoise ring as a Christmas gift. It was beautifully crafted, a lovely design, exactly what I wanted. Unfortunately it was too small. Even though it was purchased outside of the return... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compras y moda

Escrito por la empresa

Vintage and antique heirloom rings plus seasonless gold vermeil and sterling silver styles, since 2007.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

56 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(56)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I was a little put off by the reviews…

I was a little put off by the reviews at first but I liked the ring so much that I decided to risk it as it was only £30. So glad I did! Absolutely beautiful, have been wearing it constantly for two weeks and it’s still perfect. Super fast delivery too so only have good words to say about them.

19 de enero de 2024
Opinión espontánea
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Respuesta de Rock n Rose

Hi Zoey, we're so happy to hear this! Thanks so much for shopping with us and for your lovely review!

Valorada con 5 estrellas sobre 5

Great customer service and such nice quality gifts

I have only ever had great experiences with this company.
I have had the gold plated star necklace for 3 years, I wear it often, and the gold plating has not changed at all.
Also, when there was a confusion with addresses, rock N Rose kindly just sent me a replacement to my current address instead of lots of hassle. Honestly so grateful and the green scarf is simply stunning. I will co tinue to use this company for myself and gifts. (Also packaging is all very beautifully presented). Could not be happier.

20 de octubre de 2023
Opinión espontánea
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Respuesta de Rock n Rose

Hello! So happy to hear this. Thanks so much for shopping with us and for your lovely review!

Valorada con 1 estrellas sobre 5

Gold ring tarnished within a month

I bought the gold Frances ring in Amethyst and it tarnished and turned silver within a month. Really disappointing given that it cost £44 - I wasn’t expecting top quality but I would’ve expected it to last longer. Shame as the ring was so pretty!

22 de febrero de 2023
Opinión espontánea
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Respuesta de Rock n Rose

Hi Chloe,

We're really sorry to hear about your ring.

We recommend customers remove their jewellery to shower, swim and work out to prolong the life of their plated jewellery. We do offer a one year warranty and a replating service should you wish to get in touch and take advantage of this.

Best wishes

Valorada con 1 estrellas sobre 5

Avoid 100%!

Avoid 100%!! Spent £500 on a ring and when it came to enquiring about the ring resize service after purchasing they have ignored my messages on social & email. If you can’t offer a service, don’t advertise that you do. I’ve experienced bad customer service at other companies but never have I been ignored, so disrespectful.

5 de junio de 2023
Opinión espontánea
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Respuesta de Rock n Rose

Hi Rachael,

We're really sorry to hear about this.

Unfortunately I can't seem to find any correspondence from yourself regarding a resize. If you're still needing the resize, please do drop an email to hello@rocknrose.co.uk and we can arrange this!

Best wishes

Valorada con 1 estrellas sobre 5

Can’t be Trusted

I’m seriously worried about this company. I’ve tried four times to ask them a question about ring sizes and haven’t received one reply. Then, after reading so many negative reviews, I would be crazy to even contemplate buying from them. If they won’t respond to me before I’ve even bought anything, what the heck will they be like once they have my money????
It’s a pity. I so love the ring I’ve seen. But, I won’t be dealing with them!!!

14 de mayo de 2023
Opinión espontánea
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Respuesta de Rock n Rose

Hi Pat,

Thanks for your review. We're really sorry to hear you didn't receive a response. Unfortunately I can't find any correspondence from yourself to our Customer Care email. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Best wishes

Valorada con 1 estrellas sobre 5

They sent me the wrong ring and despite…

They sent me the wrong ring and despite multiple attempts to make contact with them, I’ve heard nothing back.

8 de marzo de 2023
Opinión espontánea
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Respuesta de Rock n Rose

Hi! We're so sorry to hear about this situation. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Valorada con 1 estrellas sobre 5

Horrible customer service

Extremely disappointed with my purchase from this company. Received a completely different ring to what I had ordered and the customer service in response to this was appalling. No help was actually offered to me and I was unable to solve my issue as the customer service team eventually just stopped replying to my emails. So know I’m stuck with a ring I didn’t order and I’m £50 out of pocket. As a first time customer, this experience makes it highly likely I will not be buying from this business again. Which is extremely frustrating & disappointing as the products advertised are beautiful.

28 de noviembre de 2022
Opinión espontánea
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Respuesta de Rock n Rose

Hi Phoebe,

We're really sorry to hear about your experience and we do hope it was eventually solved. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Valorada con 2 estrellas sobre 5

I bought a pair of holliday hoops over…

I bought a pair of holliday hoops over a year ago, they were amazing quality.

HOWEVER I then bought myself an ingrid ring. It is supposedly sterling silver, however it tarnished within my first week of wearing.

I have sent multiple emails, it has been over two months now and no response.

I am extremely dissapointed at the lack of response and care from this company.

Sadly it makes me hesitant to buy from them again.

20 de junio de 2022
Opinión espontánea
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Respuesta de Rock n Rose

Hi Bethany,

We're really sorry to hear about your experience and we do hope it was eventually solved. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Valorada con 5 estrellas sobre 5

70th birthday

We had our mums 90th meal here. Was amazing food.was beautiful staff were really nice and very helpful with anything that we needed.
Will definitely be going Back.

28 de febrero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing quality & customer service

I was gifted one of their gold lockets and from the second day it won't stay closed, which is unfortunate as all of the beautiful design is on the front. We've tried contacting them on multiple occasions with no response. I would have loved to have got the same necklace in silver but after this, I'm not sure I'm willing to risk it

17 de febrero de 2022
Opinión espontánea
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Respuesta de Rock n Rose

Hi!

We're really sorry to hear about your experience and we do hope it was eventually solved. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Valorada con 5 estrellas sobre 5

Beautiful down to the minor details

The reviews here are hard to ignore but it must be remembered that people are more likely to speak on a bad experience and not so much a good experience.

My necklace arrived today and everything is perfect right down to the packaging. I opened the box to be greeted with dried flowers which was a beautiful touch. The necklace is Devine and I can feel the quality. Will purchase again.

Absolutely adore this brand, will be purchasing the locket ring shortly x

21 de enero de 2022
Opinión espontánea
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Respuesta de Rock n Rose

Hi Jade! Thanks so much for shopping with us and for your really kind review.

Valorada con 1 estrellas sobre 5

I paid £32 for a necklace and you'd…

I paid £32 for a necklace and you'd expect it would be pretty good quality for that price but the clasp broke after one wear. I emailed numerous times and finally received a reply over a month later saying they'd send me a replacement asap and I never received it. So disappointed and will not be ordering from there again. Avoid!

17 de enero de 2022
Opinión espontánea
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Respuesta de Rock n Rose

Hi Lanna,

We're really sorry to hear about your experience and we do hope it was eventually solved. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Valorada con 2 estrellas sobre 5

Customer service is very bad

Their products are lovely, but customer service is atrocious. I have written numerous emails, and even reached out to their social media team, to receive no response. I won’t be buying from them again.

14 de enero de 2022
Opinión espontánea
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Respuesta de Rock n Rose

Hi Lauren,

We're really sorry to hear about your experience and we do hope it was eventually solved. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Valorada con 1 estrellas sobre 5

Cheap fake trash!

My husband ordered me a ruby ring for £43 and paid for delivery. We received the most awful piece of trash - I cannot believe a store can sell cheap tat worth 20p! We tried to send it back, paid again for postage and royal mail sent the item back to us with a ‘delivery address does not exist’ message. After several emails almost 6 months later, we managed to get a refund excluding the postage we paid for twice. I kept the ring in its box in hopes to send it back. Opened it recently, lo and behold, the entire thing has rusted.

10 de diciembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a necklace for my daughters…

Ordered a necklace for my daughters birthday over a month ago now,still not arrived, messaged them several times and no response,won't be using again

9 de septiembre de 2021
Opinión espontánea
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Respuesta de Rock n Rose

Hi! We're really sorry to hear about your experience and we do hope it was eventually solved. If you still need help, please do get in touch via hello@rocknrose.co.uk.

Valorada con 5 estrellas sobre 5

lovely company

I have bought multiple items from this shop - I was really impressed with the packaging, all the packaging was recyclable and my order came with a note to thank me for shopping with a small business. The items I bought were good quality and have not tarnished. Overall very good value for money!

24 de abril de 2021
Opinión espontánea
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Respuesta de Rock n Rose

Hi Rosie, thanks so much for shopping with us and for your really kind review.

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