Thank you for taking the time to leave your review, Annette.
We are genuinely sorry to learn that you feel disappointed with your experience.
Roman Brothers specialises in supplying physical investment-grade gold and silver. As with all precious metals, market values fluctuate over time and buy-back prices are influenced by the prevailing market, which is outside the control of any individual dealer.
We always endeavour to provide clear information regarding pricing, the nature of physical precious metals, and the factors that may affect future values. Our objective is to ensure that every client is able to make an informed decision based on their own investment objectives and timescale.
We recognise that market movements can sometimes be frustrating, particularly where expectations differ from subsequent market performance. However, we remain committed to treating every client fairly, honestly and professionally throughout the buying and selling process.
We value all customer feedback, whether positive or negative, as it helps us continually improve our service. If there are any outstanding matters that you would like to discuss directly, we would welcome the opportunity to do so and remain available to assist.
Kind regards,
Roman Brothers