Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... Ver más
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Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... Ver más
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Great products at great prices. From a product point of view and trust of the company can't argue. \ An improvement area is logistics- One of my items was out of stock, so the delivery was delayed. C... Ver más
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Good loft ladder - I couldn't find any other supplier of the size I wanted (130cm x 70cm). I haven't fitted it yet, but I'm familiar with a similar one in use elsewhere. It's fairly pricey, but I do... Ver más
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Great company to deal with. Needed 2 roof light windows for a dual extension between my neighbour and self for my builder to fit. Rang, very helpful lady, sorted what was needed quickly and delive... Ver más
La empresa ha respondido
We supply roof windows, skylights, loft ladders and many more!
Hearthcote Road, DE11 9DW, Swadlincote, Reino Unido
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Great blackout blinds and very easy to fit,would recommend.

Respuesta de RW4Y
Fab customer service and fast delivery on a good product

Respuesta de RW4Y
Ordered replacement blinds, no hassle no fuss.
Got exactly what I asked for.
Arrived in good time.
Fitted perfectly.
Staff who answered phone where very efficient and provided the information I required.

Respuesta de RW4Y
The company were incredibly helpful and quickly supplied the handrail we ordered for our loft ladder, complete with easy-to-follow instructions.
Friendly, prompt responses to emails and great service. The kind of company it's a pleasure to do business with. Would happily recommend.

Respuesta de RW4Y
I got my loft ladder at a sale price and it is so much better than any other ladder available at that price.
Fantastic quality loft ladder.

Respuesta de RW4Y
Staff very helpful and problem easily resolved. Thank you.

Respuesta de RW4Y
Excellent customer service. I spoke with Jessica and I had a few questions that she answered in a concise manner. I found that she had a great knowledge of the items I wished to purchase. The product is first class and I would have no hesitation in using this company in the future. Once again 10/10 to Jessica on customer service Order No.36235

Respuesta de RW4Y
The seals I required had to be made in Poland and sent to UK. However, I was sent messages informing me of progress and approximate delivery dates. This is important to customers who are having to wait.

Respuesta de RW4Y
Excellent product as always from Fakro.
The only disappointment was the premium they charge for the conservation feature ... a thin black strip of metal running vertically down the centre of the window. I wouldn't dream of paying the premium for a feature I don't want but which my council requires.

Respuesta de RW4Y
We were impressed with the product . We only dropped a star as the material was packaged on a pallet they were wanting to charge us extra money for . Thankfully our supplier sorted this for us .

Respuesta de RW4Y
Excellent company to deal with items arrived perfect and very quickly no issues at all

Respuesta de RW4Y
I liked the ordering process - just quote the number on the window frame and choose from the list of compatible-sized blinds, no measuring & estimating and hoping for the best. Not every blind fits your window size it seemed, which made the choice both harder and easier!
Delivery was faster than estimated, arrived after just a couple of days.
All the parts were in the boxes (I'd ordered two). Important to lay out all the bits as directed and carefully follow the instructions. The instructions were good but the lack of words (i.e. just diagrams) made a couple of critical stages quite tricky to work out - actually much easier than the diagram was trying to show - and a bit of careful thought enabled it to fit together well, and the second blind was therefore more straightforward & quicker to do based on the experience with the first one.
The end result looks really good and they operate smoothly (manual versions). Recommended.

Respuesta de RW4Y
The website was good but a little frustrating when moving backwards and forwards between items. I eventually phoned and asked about my product and was told contradictory information to the web site on whether or not the swatch book included venetian blind samples. The web site says no, the company says yes. In the end I didn't buy the samples and decided to make a choice. The colour chosen was grey based on it not looking too grey. In reality the colour actually is closure to beige than grey and was exactly what I was looking for but this uncertainty was not good. ordering was simple and the plate on the window gave me the exact size of what i wanted.
The fitting for me was very fiddly and I couldn't help thinking that a little more thought in design would make it so much easier to post fit a set of venetian blinds. Lots of little screws and I personally hat having to drill into my new window frames to fit something like this. It would be far better to have the thing arrive as a made unit that just simple clicks into place. Instead there are lots of elements and various sizes of screws.
Once fitted the blinds look good but don't fully close as shown on the web site so the bottom 6 inches is loose. This being said they do the job we wanted so we didn't complain but there is no way of tightening the blind so that all leaves close tight.

Respuesta de RW4Y
Excellent service. I ordered two fakro skylights, at a very good price. I got a call from the delivery company to arrange a convenient time and the items arrived very quickly and in perfect condition. I am very pleased with the skylights and they look fantastic in our new kitchen extension.

Respuesta de RW4Y
I messaged the company to ask if a certain blind would fit my window. When that was confirmed, I ordered the blind. Setting it up was easy and it was amazing fit. I highly recommend them.

Respuesta de RW4Y
Part delivered as expected, helped by sending me the engineering schematic to ensure I got the right part.

Respuesta de RW4Y
Easy to select the correct blinds, quick delivery, easy install, does the job

Respuesta de RW4Y
The standard of finish was very good. The staff were friendly.
They were clean and tidy throughout the whole installation.

Respuesta de RW4Y
Really helpful sales and tech support and an excellent product

Respuesta de RW4Y
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