RW4Y  Opiniones 

627
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Great products at great prices. From a product point of view and trust of the company can't argue. \ An improvement area is logistics- One of my items was out of stock, so the delivery was delayed. C... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Good loft ladder - I couldn't find any other supplier of the size I wanted (130cm x 70cm). I haven't fitted it yet, but I'm familiar with a similar one in use elsewhere. It's fairly pricey, but I do... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great company to deal with. Needed 2 roof light windows for a dual extension between my neighbour and self for my builder to fit. Rang, very helpful lady, sorted what was needed quickly and delive... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. también en la categoría
  3. Proveedor de escaleras
  4. Proveedor de ventanas
  5. Tienda de insumos para techado

Escrito por la empresa

We supply roof windows, skylights, loft ladders and many more!


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

627 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(627)

54 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Ordered replacement blinds

Ordered replacement blinds, no hassle no fuss.
Got exactly what I asked for.
Arrived in good time.
Fitted perfectly.
Staff who answered phone where very efficient and provided the information I required.

1 de octubre de 2024
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Respuesta de RW4Y

Thank you Frank for this fab review! Glad the whole ordering process was easy for you.

Valorada con 5 estrellas sobre 5

Very helpful and efficient

The company were incredibly helpful and quickly supplied the handrail we ordered for our loft ladder, complete with easy-to-follow instructions.

Friendly, prompt responses to emails and great service. The kind of company it's a pleasure to do business with. Would happily recommend.

8 de noviembre de 2024
Opinión espontánea
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Respuesta de RW4Y

Thank you David for writing this great review. We're very happy you are happy with our services.

Valorada con 5 estrellas sobre 5

Great loft ladder

I got my loft ladder at a sale price and it is so much better than any other ladder available at that price.
Fantastic quality loft ladder.

13 de septiembre de 2024
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Respuesta de RW4Y

Thank you Gary for the great ladder review!

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. I spoke with Jessica and I had a few questions that she answered in a concise manner. I found that she had a great knowledge of the items I wished to purchase. The product is first class and I would have no hesitation in using this company in the future. Once again 10/10 to Jessica on customer service Order No.36235

5 de noviembre de 2024
Opinión espontánea
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Respuesta de RW4Y

Thank you for this great review! We'll be sure to let Jessica know how well she is doing!

Valorada con 4 estrellas sobre 5

The seals I required had to be made in…

The seals I required had to be made in Poland and sent to UK. However, I was sent messages informing me of progress and approximate delivery dates. This is important to customers who are having to wait.

20 de septiembre de 2024
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Respuesta de RW4Y

Hi David, thank you for your review. We always try and keep you as up to date as we can with the status of your delivery.

Valorada con 5 estrellas sobre 5

Excellent product as always

Excellent product as always from Fakro.
The only disappointment was the premium they charge for the conservation feature ... a thin black strip of metal running vertically down the centre of the window. I wouldn't dream of paying the premium for a feature I don't want but which my council requires.

16 de septiembre de 2024
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Respuesta de RW4Y

Hi Roger, thank you for leaving us a great review. This is due to a different production process for conservation windows. We understand it is not a need for you but for the council so we are working on trying to lower the price differences.

Valorada con 4 estrellas sobre 5

We were impressed with the product

We were impressed with the product . We only dropped a star as the material was packaged on a pallet they were wanting to charge us extra money for . Thankfully our supplier sorted this for us .

13 de septiembre de 2024
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Respuesta de RW4Y

Hi Gavin, thank you for the great review. I'm glad you were able to sort the issue.

Valorada con 4 estrellas sobre 5

A couple of tricky moments but well worth the effort

I liked the ordering process - just quote the number on the window frame and choose from the list of compatible-sized blinds, no measuring & estimating and hoping for the best. Not every blind fits your window size it seemed, which made the choice both harder and easier!
Delivery was faster than estimated, arrived after just a couple of days.
All the parts were in the boxes (I'd ordered two). Important to lay out all the bits as directed and carefully follow the instructions. The instructions were good but the lack of words (i.e. just diagrams) made a couple of critical stages quite tricky to work out - actually much easier than the diagram was trying to show - and a bit of careful thought enabled it to fit together well, and the second blind was therefore more straightforward & quicker to do based on the experience with the first one.
The end result looks really good and they operate smoothly (manual versions). Recommended.

13 de septiembre de 2024
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Respuesta de RW4Y

Hi Mick, thank you for the great and detailed review. We're glad your blinds are up and working correctly!

Valorada con 3 estrellas sobre 5

The website was good but a little…..and the blinds were the same.

The website was good but a little frustrating when moving backwards and forwards between items. I eventually phoned and asked about my product and was told contradictory information to the web site on whether or not the swatch book included venetian blind samples. The web site says no, the company says yes. In the end I didn't buy the samples and decided to make a choice. The colour chosen was grey based on it not looking too grey. In reality the colour actually is closure to beige than grey and was exactly what I was looking for but this uncertainty was not good. ordering was simple and the plate on the window gave me the exact size of what i wanted.

The fitting for me was very fiddly and I couldn't help thinking that a little more thought in design would make it so much easier to post fit a set of venetian blinds. Lots of little screws and I personally hat having to drill into my new window frames to fit something like this. It would be far better to have the thing arrive as a made unit that just simple clicks into place. Instead there are lots of elements and various sizes of screws.

Once fitted the blinds look good but don't fully close as shown on the web site so the bottom 6 inches is loose. This being said they do the job we wanted so we didn't complain but there is no way of tightening the blind so that all leaves close tight.

5 de julio de 2024
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Respuesta de RW4Y

Hi John, thank you for taking the time to leave such a detailed review. Thanks to your comments we will be making changes to the website and how we advertise our blind colours and swatch book.
In regards to the fitting of your blind, I have just sent you an email as the blind should fit close to the window, not be loose, so we should be able to resolve this issue for you. Thank you.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. I ordered two fakro skylights, at a very good price. I got a call from the delivery company to arrange a convenient time and the items arrived very quickly and in perfect condition. I am very pleased with the skylights and they look fantastic in our new kitchen extension.

2 de septiembre de 2024
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Respuesta de RW4Y

Hello, thank you for taking the time to leave this great review. We're glad our skylights are just what you wanted.

Valorada con 5 estrellas sobre 5

Great blinds

I messaged the company to ask if a certain blind would fit my window. When that was confirmed, I ordered the blind. Setting it up was easy and it was amazing fit. I highly recommend them.

15 de agosto de 2024
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Respuesta de RW4Y

Hi Odinn, thank you for the lovely review. We're glad you found the blinds useful and easy to install.

Valorada con 5 estrellas sobre 5

Good service

Part delivered as expected, helped by sending me the engineering schematic to ensure I got the right part.

13 de agosto de 2024
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Respuesta de RW4Y

Hi, thank you for leaving this great review. We're happy we were able to get you the part you needed.

Valorada con 5 estrellas sobre 5

Good product good service

Easy to select the correct blinds, quick delivery, easy install, does the job

11 de agosto de 2024
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Respuesta de RW4Y

Hi Andy, thank you for leaving a review! I'm glad you like the blinds!

Valorada con 1 estrellas sobre 5
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Respuesta de RW4Y

Hi Phil, thank you for leaving a review. We are sorry that you are very unhappy with our service however from your order I can see that you ordered a spare part. Spare parts are not kept in stock and therefore are on a 15-20 working day delivery time. I can see that the product was supplied in this time frame however we do get this is a long time for an item so I will see if we can get more spare parts in stock. In terms of prices, this is set by production and shipping costs but we are always looking at ways we can make it more affordable but still have just as good service.

We have taken your feedback on board and are always looking for ways to improve. Thank you

Valorada con 5 estrellas sobre 5

Job well done.

The standard of finish was very good. The staff were friendly.
They were clean and tidy throughout the whole installation.

19 de julio de 2024
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Respuesta de RW4Y

Hi Ciaran, thank you for taking the time to leave such a lovely review! We are so glad you are pleased with the service as a whole.

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