Hi Allan,
Thank you for taking the time to share your experience. I’m really sorry that it felt disappointing and frustrating for you , that’s never how we want any of our customers to feel, and I completely understand why you were upset.
We did send out a replacement cover on the 19th November, and the tracking shows it has been delivered. If it hasn’t reached you, or if anything still doesn’t seem right, please do let us know ,we’re here to help and make sure you’re fully taken care of.
We take customer service very seriously and always want every customer to feel supported and valued. We genuinely appreciate your feedback, and we’re sorry that the situation left you feeling let down.
Best Regards,
Team Rooster