Really impressed with the customer service — reached out with a question about filter replacement and got a clear, simple answer right away. They made it easy to adjust delivery timing based on ac... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
After a year of use, I’m extremely impressed. I was a longtime Berkey user and didn’t switch lightly, but this has been a clear upgrade. The quality and performance are outstanding, and everything fee... Ver más
La empresa ha respondido
Received my countertop stainless steel water filter. Very easy to set up, all parts are as shown. I was a little concerned that the flow from the spigot was not a full flow. I emailed customer serv... Ver más
La empresa ha respondido
Overall, Rorra is a great design with good service . However, the water filter is a real concern. The filter is supposed to last 3 months, but mine stopped working in about 60 days. This means I may... Ver más
La empresa ha respondido
4,4
Excelente
30 opiniones
Ha contestado el 100% de las opiniones negativas
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It ticks all the boxes!!
So far I have been very pleased with the product and the service. It’s easy and convenient. I love the freshness of the water…even 2 months later.
20 de marzo de 2026
Opinión espontánea
Respuesta de Rorra
Hi Tammy, thanks so much for taking the time to share this feedback! We are thrilled to hear you have been enjoying both the product and service. :)
Great product, great customer service.
Received my countertop stainless steel water filter. Very easy to set up, all parts are as shown. I was a little concerned that the flow from the spigot was not a full flow. I emailed customer service. They responded within hours with a very detailed explanation. I did as they instructed (very minor actions like fill it a couple times and drain to ensure filter completely soaked). The spigot is now flowing strong! Very satisfied with the product and the customer service so far.
17 de marzo de 2026
Opinión espontánea
Respuesta de Rorra
Hi Pat, Wow! This just made our day :) Thanks for taking the time to share this glowing review!
Extremely fast service
Extremely fast service. Left a message and they got back to me very quickly. I am so happy. I am not drinking out of plastic water bottles anymore. This was the perfect solution for me. It’s a beautiful design and extremely quality water. Thank you for everything that you do for people. I appreciate you PB.
18 de marzo de 2026
Opinión espontánea
Respuesta de Rorra
Hi Pamela, thanks for sharing this incredible review! This is exactly what we hope for all of our customers, and it's encouraging to hear that you share our passion for clean drinking water, free of plastic!
Countertop water filtering system
I will be recommending this product to all my friends and family. Not only was the staff efficient and friendly with all my questions and needs but the product is fabulous.
It is simple to maintain and set up - filters are reasonably priced - made of stainless steel and aesthetically appealing in the kitchen and made in USA.
9 de marzo de 2026
Opinión espontánea
Respuesta de Rorra
Hi Linda,
Wow, this just made our day! Thanks so much for taking the time to share this glowing review. Please don't hesitate to email us with any questions or concerns that may come up in the future.
The customer service is dreadful
The customer service is dreadful. I have received a defective filter from them...I called multiple times as well as sent numerous e-mails to send me a replacement, but no response.
3 de marzo de 2026
Opinión espontánea
Respuesta de Rorra
Hi Katarina, thank you for sharing this feedback and we sincerely apologize for the negative experience. Rest assured, someone from our team will follow up directly and find a suitable resolution for you.
Very responsive company
Very responsive company. Great product.
25 de febrero de 2026
Opinión espontánea
Respuesta de Rorra
Hi Leslie, thanks for taking the time to share this feedback! We're thrilled to hear you have been enjoying our products, but we take great pride in providing rock star levels of service. :)
Defective spout
Defective spout. there is no phone number. Automated email and an eventual reply. Long story short. They sent a new spring saying it would fix but it didn’t. Now, it over 1 month of emails and no replies to fix or return. Never ever purchase from the. Garbage
28 de diciembre de 2025
Opinión espontánea
Respuesta de Rorra
Hi Brian, thanks for taking the time to share this feedback. We're truly so sorry for the poor experience, and rest assured, we hear you. Someone from our team will follow up with you via email to make sure we find you a suitable resolution. We look forward to making it right.
Water filter replacement only last for 60 days
Overall, Rorra is a great design with good service . However, the water filter is a real concern. The filter is supposed to last 3 months, but mine stopped working in about 60 days. This means I may need more replacements than promised, which increases the cost unexpectedly.
I don’t mind paying for replacements when they match the expected lifespan, but the filter quality and consistency definitely need improvement.
I hope the company can address this issue because everything else has been a positive experience.
28 de enero de 2026
Opinión espontánea
Respuesta de Rorra
Hi Kh, thanks for sharing this helpful feedback with us. The lifespan of water filters can vary depending on the contents of your local water source, and in cases where filters are needed more frequently, we are here to work with you on making it more cost effective. Someone from our team will reach out to help you further, but we appreciate your patience and understanding in the meantime.
Best water filter you can buy
Best water filter you can buy. Have both the countertop and shower filters and both are excellent
29 de noviembre de 2025
Opinión espontánea
Respuesta de Rorra
Hi there, thanks for taking the time to share this incredible feedback!
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