I had a problem with the spray self tan nozzle . Messaged them the same day and they were very prompt on replying to me . Sent evidence and replacement it’s on its way . Charley and Jodie thank you fo... Ver más

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Consulta las opiniones de los clientes
I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Ver más
La empresa ha respondido
I am a loyal customer and tend to buy 2-3 bottles at a time which last me well. The product itself is fab but the customer service and return policy is terrible. I still had a brand new bottle from my... Ver más
Purchased the So So Dark Serum tan and as an Irish woman with extremely pale skin, I often find that tans don't add much colour, and need multiple applications. Well...look no further, this tan truly... Ver más
Información sobre la empresa
Sobre Rose & Caramel
Escrito por la empresa
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Información de contacto
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Reino Unido
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 57% de las opiniones negativas
Suele responder en menos de 2 semanas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Tan remover is better than others but…
Tan remover is better than others but false advertising of no scrubbing ( you still have to scrub) and 60 seconds and it wipes straight off I tried after a few mins and ended up scrubbing still quite hard for it to come off. The really tough areas like knees etc are still on!
I wish i could give 5 stars.
I’ve used this product probably 3-4 times now and it works brilliantly, better than other tan removers i have tried. However I used it again today and did nothing different and the skin on my chest started stinging. I have never experienced anything like it before. I don’t have sensitive skin either. I will continue to use this remover on my legs as they seem fine but must be cautious around the chest area.
Customer service
Awful customer service. I was a regular customer and ordered a top up of my normal tan and ordered 2 bottles. When delivered the bottles had leaked everywhere. I contacted customer services who then went on to send me emails saying as I hadn’t taking a photo of the packing that had leaked they couldn’t do anything. I made them aware that as this was fake tan I disposed of straight away as I was worried about it dripping on carpets etc and was all over my hands and worried about staining but again no help. When then finally replied saying unless I had photo evidence they could send a replacement. I replied to them stating I was a regular customer and felt there customer service wasn’t great and didn’t want a replacement and they just didn’t reply. Awful will not be ordering from again as there customer service is awful. The tan remover they have all over TikTok and instagram does not remove tan in 60 seconds either like stated.
Best tanning remover I’ve ever used!
Best tanning remover I’ve ever used!! Removes all tan, leaving your skin so soft and feeling back to normal. Highly recommend buying this 🤩
Must buy tan remover!!
Love this product, it’s a staple in my weekly routine. Definitely worth it if you tan every week. Tan comes off so easily so you don’t have to scrub and irritate your skin. 10/10
Best tan remover
best tan remover, wouldn’t use anything else ❤️
A product I can rely on!
Unlike other tan removers on the market this one is a game changer! Not only does it remove stubborn tan but it smells amazing and leaves the skin with no irritation. Couldn’t recommend any product more
Holy grail tan remover
The best tan remover! I won’t use anything else, it melts your tan off effortlessly with no need for harsh scrubbing. Would recommend to everyone xx
Love this product
Love this product! Saves me so much time scrubbing, tan comes off in minutes. And keeps your skin nice and soft 🤩
The tanning remover is soooo good
The tanning remover is soooo good! It takes your tan off so easily and my skin feels so smooth 🥰
Thank you 🙏🏼
Thank you 🙏🏼 no more scrubbing or waiting for the tan to wash off! Great service too, highly recommend.
Best tan remover I’ve ever used!
I’ve used other tan removers before but never had one that removes it as quick and easy as this! Love it!!
Best tan remover ever!
Best tan remover ever! Comes off to easily & leaves your skin so soft!
10/10
10/10, really easy to use, didnt leave me streaky, ready to re tan, gets it all off in one wash. Would recommend xx
Best tan remover on the market
As many of us do, we have a bad tan day. I was victim to tan hands and urgently wanted to seek anything to get the tan off. I was referred by a friend rose and caramel ‘Purity Excel 60 Second Tan remover’. This did wonders in 60 seconds. So in love <3
The best tan remover
The best tan remover I’ve used, takes my tan off so easily. Would definitely recommend.
The best tan remover ever
The best tan remover ever! So easy to use and leaves my skin feeling as soft as ever. Would recommend to anyone 💗
The best tan remover I’ve tried
The best tan remover I’ve tried, really easy to use and works amazingly without making my skin itchy. Would 100% recommend.
The best tan remover
The best tan remover, takes tan off so quickly without being too harsh on the skin. Wouldn’t go anywhere else.
Amazing product, amazing customer service. 5 STARS ALL ROUND
Amazing customer service. First time using this product and I LOVE IT. Couldn’t recommend this company more.
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