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Welcome to Rosemay Hotel. Once a historic school where the famous author George Orwell taught, our newly refurbished hotel blends its storied past with contemporary luxury. The Rosemay Hotel has a unique and culturally significant past. The main building of the Hotel was originally the Hawthorns Boys School, in which Eric Arthur Blair was a schoolmaster from April 1932 to July 1933.
116-118 Church Road, UB3 2LW, Hayes, Reino Unido
3,7
3 opiniones
Ha contestado el 100% de las opiniones negativas
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Amazing experience, friendly staff, clean rooms
Respuesta de Rosemay Hotel
Thank you, Hamed, for your kind review. We’re delighted to hear that you had an amazing experience and appreciated our friendly staff and clean rooms. We hope to welcome you back again soon.
Warm regards,
Rosemay Hotel Team
I stayed here a few nights ago and had a really bad experience. The bathroom was very grubby and dirty and the room above kept us awake all night. I messaged the hotel twice in the night to let them know we were unable to sleep due to the noise and we were completely ignored with no response back from the hotel.
There bathroom was covered in thick dirt and generally grubby and worn down. There was only two half used toilet rolls in the bathroom too, meaning I had to go the women’s toilet outside of my room.
When checking out the man on the front desk acknowledged that he could even hear how loud the room above us was all night. I have since reached out to ask for some form of a refund, it’s not fair I have paid for a hotel room and had absolutely no sleep and left tired and stressed. The hotel have completely refused to offer any compensation or refund. They have been paid regardless and that’s all that matters to them clearly.
Respuesta de Rosemay Hotel
Thank you for sharing your feedback. We are very sorry to hear that your stay did not meet expectations and for the issues you experienced with cleanliness, noise, and communication during the night.
This is certainly not the standard of service we aim to provide, and we take your comments very seriously. We would appreciate the opportunity to look into this matter further and discuss your experience directly. Please contact us at the hotel so a member of our management team can review this with you.
Kind regards,
Rosemay Hotel Team
Comfortable stay at Rosemay Hotel. Clean rooms, friendly staff, and convenient location. Great value for money — would recommend!
Respuesta de Rosemay Hotel
Thank you for your lovely review. We’re pleased to hear that you enjoyed the clean rooms, friendly staff, convenient location, and great value during your stay. We truly appreciate your recommendation and look forward to welcoming you back soon.
Warm regards,
Rosemay Hotel Team
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