Royalcarribean Opiniones 

23/8/24 we took the ovation of the see cruise from Seattle to Alaska . Outside staff was very rude and not helpful

Problems encountered.
Excessive queueing, meal times, embarking and disembarking, tours. And the restaurant close 9 .30 and buffet close 9.30 aswell.
I am gluten free( celiac) I couldn’t find the food in buffet and the restaurant food also wasn’t good .
On supplying your credit card details you are advised that;-
1,You will be charged a gratuity charged, per person per day.
2, You will be charged a gratuity charge for every drink you order.
3, Drinks are charged at twice the local uk pub rates, to then be charged not only gratuity again but also VAT. No duty free on this ship.
4, Cabin staff and waiters give a fantastic service, but other staff are not helpful. If they don't know they just tell you something to get rid of you.
5, Entertainment (Shows) were of a poor standard. And there is no many shows .

Will never book on this company again, feel as if ive been totally fleeced and screwed.

There are two very different levels of service on the anthem of the seas ship.

The people at customer services are awful. They are condescending and make every effort to make guests feel stupid. A simple request for a daily magazine is met with distain, as if it’s too much for them. The queue is always long. We asked for help downloading the app, the lady serving us was clearly so irritated that she couldn’t even look at us. She snatched the phone and tossed it back with no manners at all. When the app was working she didn’t even say goodbye!

Many guests have told me that the customer service teams only purpose is to sell additional services, and I agree. Any comment is met with either “it’s not managed by us, we cannot help, it’s an external provider” or “let me fill in a form and investigate”. Todd from England is apparently a manager, when I complained to him about a shuttle service, he encouraged me to write and complain as “it will never get you anywhere”. He, and a member of his staff, spent over 20 minutes writing down my comments, and promised to get back to me. 24 hours later, I have heard nothing.

The rest of the staff on the ship, however, are a stark contrast. They are amazing!

The welcomer gentleman (maybe Rajeev) at the restaurant on deck 4 is outstanding, he welcomed us every day with a smile and found us a great table. It was a joy to see him every evening.
Waiters Noor and Sanjeev are frankly amazing! They go over and above to make sure that everything is beyond expectations, no matter how busy they are they make you feel special. The two restaurant managers we saw every night are also so attentive (shawshank even found us soup when it was not in the menu). When an incident happened, the restaurant staff could not have been more fantastic. Faultless.

Our room was cleaned every day by Rajev, who often left towel sculptures on the bed - which really made us smile!!

The bar waitress with shoulder length black hair in the music hall is super friendly.

Ibby in the flight area was patient and made our sky dive such fun.

So, overall, if you avoid the customer services desk, your holiday will be great!!

Excrement!!!
My family and 2 friends,(me, husband and daughter, daughters friend and my friend) all adults, went on a cruise for a week to France and Spain in May 2024.
Biggest, unbelieveable issue, happened on the third day of our cruise. We had been out in the morning, came back to our cabins, my friend went to the toilet,
as she's sitting there (as you do!) she sees a lump of what she thinks is foundation make up, touches it, and realises it's not! How did a lump of excrement get on our folded bath towels. We could not believe it! Was it our cabin cleaner? Did one of the staff come in while we were out and do it? If so, why?
We called customer services, they came down, offered us a free cocktail as we were so shocked, big mistake! Apparently, because we accepted the free drinks, that ment we were compensated for this incident. We went to customer services, they said that they would 'investigate', but they told us as we had accepted the drinks, that was considered compensation.
We had been on a cruise with RC last year 2023, for a week, they only had 2 shows, well on this holiday they were showing the same shows! The other shows were guest based, such as 'Mr & Mrs' etc.
I'm afraid their standards have gone down and we will not be going on a cruise with them again.

We are Gold status guests on Royal Carribean and previously had very positive opinions of this cruise line. No more. We booked a GUAR balcony cabin some weeks ago on the Quantum of the Seas out of Brisbane on the 29th January. Since then, the cost of the cabins has gone down very substantially, indicating that the cruise is far from sold out. Yet when we looked at our cabin allocation we found that we were allocated the lowest level of obstructed view cabin, even though the higher cabin categories are still available at a much reduced price compared to what we paid. Although strictly speaking this is consistent with the GUAR provisions, in reality this shows extremely poor customer relations - give your loyal returning customers who paid a higher price the worst cabin when better cabins are still available at a much lower cost? This shows no appreciation or loyalty to your returning customers. When we asked our agent, Cruise Guru, to look into the matter, we were advised that will do nothing.

We booked and fully paid for our Cruise (April 2024) but Royal Carribean have NOW informed us that parts of the ship and not working (and will not be working in April 2024) and that some of the Islands we were to visit have been cancelled meaning that we have to spend 8 days (out of our 10 day cruise) at sea.
They are making it impossible to cancel and refuse to offer any compensation.

Please be very careful, drinks packages are more expensive that the cost of the cruises.

Boat was beautiful and activities and shows were great but I am giving them a 2 star due to the food that was very low quality. Didnt eat any BEEF products, cause they seemed off...taste and texture not right. All the food was prettied up to cover up, sad!!

Pains in the butt? Sometimes. Mix up of rooms? Yes please. Nice ship experience and some island hopping? Uhhh...Duh. Yes I like it

Cruise was fantastic and staff on the ship were amazing. Sadly my wife's debit cards were cloned whilst left in our room. We contacted UK customer services, they showed little interest and said they will investigate, I asked them to keep me updated, 3 months later I haven't heard a thing. luckily we have been refunded by the back but clearly a staff member on the ship cannot be trusted. for this reason we wont use RC again.

I went on odessey of the seas recently. I’ve been on a few royal carribean cruises and was always pleased with the overall service we got. I booked into fine dining, which we’ve always enjoyed in the past. Standards have really dropped. Food wasn’t that nice. Table service average. People around us were getting served drinks at their table. We didn’t get offered drinks. I bought a drinks package at £1,400 for 2 people. Conversations around the bar were there’s no kick in the alcoholic drinks. I wouldn’t buy a drinks package on royal carribean again. They are either low alcohol or watered down. Very disappointed, i couldn’t even be bothered completing their survey…they’ve had your money! DONT BUY DRINKS PACKAGE

Sailed with anthem of the seas to norway, it was a family holiday to help us all get over the death of a close family member. On arrival at port we were told we couldn't board as we didn't have a signed letter from a solicitor to say I could take my grandchild out of the country. I explained we were told by there customer service that we only need a signed letter from the parent. So everyone boarded I sat with my grandaughter who is 13 in floods of tears trying frantically to get a solicitor on a Sunday to do a signed letter. Luckily I have a friend who is a solicitor who helped us out. Four hours later we all boarded. We all came to dinner to find that the family had been booked on different tables in different restaurants, again there was tears ,took an hour for the restaurant manager to sort it. Even though we had booked as a family, .my grandson is autistic we informed the kids club leader we had been told royal carribean were really good with special needs. He came back from kids club crying because the lady there had embarrassed him in front of everyone saying " you are walking like you s..t yourself" which he took to heart, what professional person would say that to a boy??.
On day four I got food poisoning, I was really ill, thr dr came to see me and said I was quarantined to the cabin for the next 24 to 48 hours that I could use room service, but also my mum who was sharing the room with me who is 86, with dementia was also not allowed out of the cabin.i phoned room service for food and they said I'm only allowed dry toast and water, I said it was for my mum,in the end I had to get family to bring food up for mum. I couldn't wait to get off the ship, I wrote along letter to complain about our awful holiday, and they offered me £130 off another cruise, for myself and mum. They wouldn't even refund the drinks package we had paid for on the days we couldn't drink because of the food poisoning. I would never cruise with them again the ship looks tired and worn, and the ques for the self service restaurants was awful, and even if you got food it was a nightmare trying to get a table. Royal carribean are not a patch on po cruises, avoid this company and thus ship, my whole family thought it was a holiday from hell, a total waste of money.

Booked cruise with flights and transfers, with royal Caribbean flights were cancelled, and were never contacted by them or told of flight changes. Could not get to port for connection, missed cruise they never respond to any emails or phone calls ended up on hold for 2 hours gave up in the end. Still trying to contact them via email for refund or apologies for lack of communication.

I recently had the pleasure of being assisted by a customer sales advisor named Allan Ivan, and I must say that my experience was nothing short of amazing. From the moment I approached him for assistance, Allan demonstrated an exceptional level of professionalism and customer service that surpassed my expectations.

Allan's humble and cheerful demeanor made me feel instantly at ease. He patiently talked me through my itinerary and addressed all my questions regarding the Royal Caribbean cruise liner. His willingness to listen and provide thorough explanations ensured that I had a clear understanding of the options available to me.

What impressed me the most about Allan was his unwavering patience. He took the time to guide me through the various dining options, ensuring that I fully comprehended the choices and could make an informed decision. Despite my numerous inquiries and uncertainties, Allan remained attentive and never rushed the process.

Not only was Allan knowledgeable about the cruise liner, but he also had an excellent grasp of the additional packages available. He effortlessly explained the differences and benefits, enabling me to select the options that best suited my needs. His expertise made the entire process smooth and efficient.

Communication with Allan was a breeze. He was not only easy to talk to, but he also actively engaged in the conversation, ensuring that he understood my preferences and requirements. His genuine interest in providing personalized service truly set him apart.

One of the most remarkable aspects of my experience with Allan was his ability to convince me to make the purchase through him rather than the website. His exceptional customer service skills and his easygoing nature made him the obvious choice. It was clear that he genuinely cared about my satisfaction, and his dedication to ensuring a positive experience shone through.

To top it all off, Allan went above and beyond by arranging a beautiful event for my anniversary. His attention to detail and willingness to make special arrangements made our celebration truly memorable. I cannot express how grateful I am for his efforts in making our anniversary unforgettable.

I would like to extend my heartfelt gratitude to Allan Ivan for his outstanding service and professionalism. He made the entire process enjoyable and stress-free. If you are looking for a customer sales advisor who is knowledgeable, patient, and genuinely committed to your satisfaction, I highly recommend Allan Ivan.

Kind regards,

Mrs. Sharma

My recent experience with Royal Caribbean has been profoundly disappointing in every respect, following my attempt to take a four-day trip from Singapore.

I had arranged my journey two weeks prior to the departure date, and my account was promptly debited with the requisite charges. Shortly thereafter, I received an email, confirming that I was ready to embark on their Spectrum of the Seas voyage. I verified my reservation on the Royal Caribbean's official app, where my room details and name were correctly listed.

I travelled to the port a day before the ship was due to depart, only to be informed upon arrival that my reservation was not acknowledged due to an alleged lack of payment. I provided the check-in staff with all the necessary documents, including the confirmation email that attested to my readiness to sail. Regardless of my earnest efforts, I was denied boarding, leading to the devastation of my holiday plans.

The manner in which the staff dealt with the situation was thoroughly disrespectful. We were made to wait for over three and a half hours, merely to collect our checked-in luggage, while the ship set off without us. Despite clear evidence of the confirmation emails I received, as well as the deduction from my account, they refused to admit any mistake on their part.

As of today, I am still awaiting an explanation from Royal Caribbean regarding this deeply disappointing incident.

We are yet to travel with Royal Caribbean, Enchantment of the Sea, this will be mine and my 2 childrens first ever cruise and to say that we were excited was an understatement...... However following the death of my stepfather (who was travelling with us) Royal Carribean service has been absolutely appalling. All we wanted to do was go into a bigger room so that my Mum wasn't on her own and recieve a refund for the things that my Stepfather had booked. You would think that this would be straight forward.......right....Will not according to Royal Caribbean!!! They refunded the whole drinks package for my Mum and Stepfather and then expects my Mum to then rebook at the current prices which are far more then what it was, expect us to pay an extra $3000+ towards a bigger room......that quite frankly was quite shabby looking when i looked at it, then proceed to hound my Mum for payment that she doesn't know what its for and threaten to cancel the holiday if she doesn't pay......this woman has only just lost her Husband 3 months ago.....is fragile as it is and this is how they treat their vulnerable customers!!!! I certainly will NOT EVER be sailing on a Royal Caribbean cruise ship EVER because they are S**T at being able to comprehend when you are needing help!!
GOOD customer service should mean LOW EFFORT for the consumer we should not be doing ALL the work......

Min tur for første gang var den 15/10-22 en super fantastisk tur og god service rummet var pænt i stand.
Min mand og mig skal igen i år det glæder vi os meget til

Did a cruise back to back in the Caribbean and was so excited about it.
Problems encountered.
Excessive queueing, meal times, embarking and disembarking, tours.
On supplying your credit card details you are advised that;-
1,You will be charged a gratuity charged, per person per day.
2, You will be charged a gratuity charge for every drink you order.
3, Drinks are charged at twice the local uk pub rates, to then be charged not only gratuity again but also VAT. No duty free on this ship.
4, Cabin staff and waiters give a fantastic service, but other staff are not helpful. If they don't know they just tell you something to get rid of you.
5, Entertainment (Shows) were of a pour standard.

Will never book on this company again, feel as if ive been totally fleeced and screwed.

I booked a 7 day cruise to Norway for 2 adults and 2 children in a Grand Loft Suite which I cancelled today losing my deposit. The customer service at Royal Caribbean is terrible when you can even get through to somebody that is. There is also a real lack of information when you book about the reality of travelling with small children on a cruise to Norway… my youngest wouldn’t be allowed in any of the indoor pools (it’s cold in Norway so he can’t be in the splash pad on the deck) nor would he be able to attend the kids club with his sister as at just over two he’s not potty trained. My daughter although 6 and over the age limit is not actually tall enough to ride on most of the rides/activities… this is all information that I found out after the fact by joining the Facebook pages which are far more informative than the Royal Caribbean website that you have to scour through… I would rather forfeit my deposit than have a terrible holiday with nothing to do to keep my kids entertained for 7 days.

Quick to take your money, impossible to get customer service afterwards. I have had two generic email confirmations that my request was being looked into, one on OCT 21st and one on NOV 13th, it is now DEC 13th and I have still had no reply.
My partner is pregnant and we need to cancel our cruise. Phones are not working, and no responses. If this is how hard it is to get someone to reply to an email, imagine how well they will treat you on the cruise! To not even bother even attempting to respond within 2 months shows you exactly how much they care about their customers.

Terrible first experience with Royal Caribbean cruises so far.

Booked a Caribbean cruise for 10 nights for a family of 5 (2 adults and 3 children) directly with them on their website.

Selected 2x interconnecting rooms.

After receiving email about a change to my booking I didn’t initiate I called Royal Caribbean who told me that they couldn’t actually provide interconnecting rooms for my family.

They told me that one room was interconnecting but the other wasn’t - what a nonsense.

They also told me that if I wanted to cancel it would be 50% cancellation fee.

I’m now going through formal complaint and am contacting consumer rights lawyers with a view to suing them for full refund and any losses that I may incur as a result of their breach of our contract.

What a disgrace.