The Royal Kennel Club Opiniones 

1898
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!

Valorada con 5 estrellas sobre 5

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Organización de protección de animales

Escrito por la empresa

We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 77% de las opiniones negativas

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4,6

Todas las opiniones

(1898)

150 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I had the pleasure of speaking with…

I had the pleasure of speaking with Marie today. She was very warm and polite and helped me with my issue that I had and my litter was registered straight away. Very impressed with the care and service. Thank you Marie xxx

18 de mayo de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for your review. We will pass on your thanks and appreciation to Marie.

Valorada con 5 estrellas sobre 5

Help given to process a d/d

I have been struggling to get into my account to renew a d/d and a very helpful lady pointed me in the right direction to solve my query.

15 de mayo de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for your review. We appreciate it.

Valorada con 5 estrellas sobre 5

Puppy Registration

My experience with the Kennel Club was first class. The person I spoke to on the phone was very helpful with all the questions I asked.

14 de mayo de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for your review. We appreciate your feedback.

Valorada con 5 estrellas sobre 5

Lovely girl on the phone

Lovely girl on the phone, helped me sort my dog’s registrations out. Was very polite and eager to help. Wait time was very short.

14 de mayo de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you very much for your review. We appreciate it.

Valorada con 5 estrellas sobre 5

Excellent place but waiting for a…

Excellent place but waiting for a refund is a nightmare spoke to 7 people eventually spoke to a lovely lady called marie who sorted it withing 3 minutes so thanks to marie its all sorted beautiful lady on the phone ❤️

12 de mayo de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you very much for you review. We're sorry you've been waiting for your refund but glad that Marie could sort it for you.

Valorada con 5 estrellas sobre 5

Great work by Gemma and the kennel club

I had some issues recently trying to set up a kennel name, the rules and regulations with names can honestly be trying at times (sure im not the only one) however after getting on the phone and speaking directly with a particular staff member yesterday (Gemma if the spellings right) she was from the kennel names registration dept and was genuinely brilliant. By the time i spoke to her i wont lie I was frustrated and borderline irate, she stuck with me when many these days might not have, genuinely wanted to help me out as best she could and did, would have to say she got me to a place far better than hoped for. Top notch customer service at a time its hard to find.

Thanks again to Gemma and the Kennel Club, great work.

11 de mayo de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for your review. We've passed your praise on to our agent. We really appreciate your feedback.

Valorada con 5 estrellas sobre 5

Excellent customer service by Ella…

Excellent customer service by Ella today. She was so patient guiding me through creating a new account as I needed to update my email address. She merged my old account with my new account whilst on the call.

Payment process was easy.

Thank you Ella

8 de mayo de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you very much for your review. We're happy we could help.

Valorada con 5 estrellas sobre 5

My puppy registration was completed …

My puppy registration was completed within hours and when I needed to adjust my advert, Ella was fantastic sorted it out in minutes. Excellent service ⭐️⭐️⭐️⭐️⭐️

7 de mayo de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

We're so happy you had a great experience. Thank you for taking the time to share.

Valorada con 5 estrellas sobre 5

I rang to chase up the registration of…

I rang to chase up the registration of a litter of pups, Ella was extremely helpful, sorted it all out and explained step by step how to access certain areas.

5 de mayo de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for your review. We are so happy we could help.

Valorada con 5 estrellas sobre 5

Loren was amazing

Loren was amazing, was polite, very knowledgable and made us feel as if nothing was too much trouble
Thank you Loren
But the 43 minutes wait for someone to answer is way too long

5 de mayo de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for your review and the time taken. We apologise for the length of time you waited for an answer to your call.

Valorada con 5 estrellas sobre 5

Thank you to the Royal Kennel Club for…

Thank you to the Royal Kennel Club for being quick and efficient with my puppy registrations. I called to clarify a few things, and Aurelia was very helpful. Thank you for such great service.

30 de abril de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for your review. We really appreciate the time taken.

Valorada con 5 estrellas sobre 5

Really good experience in kennel phone helpline

Aurelia guided me through the process of phone/online registration of my dog with the kennel club. She was very kind, professional and patient with me. She answered all my questions and cleared any doubts i had. Really good experience.

30 de abril de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

We really appreciate your feedback and the time take to leave a review.

Valorada con 5 estrellas sobre 5

Ella a credit to the Kennel Club.

What a pleasant conversation with Ella, who made my enquire a lot less stressful.

A total credit to the Kennel Club.

Many thanks for your time and understanding.

30 de abril de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for your review, we really appreciate it.

Valorada con 2 estrellas sobre 5

Too much spam and pressure to take…

Too much spam and pressure to take Kennel club insurance.

27 de abril de 2026
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for your review, we appreciate your feedback and apologise that you felt pressured to take Royal Kennel Club Pet Insurance.

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