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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I placed an order on 28th Sept and received an email advising it was on its way the same day. I’ve heard nothing since and sent 3 emails asking for an update on my purchase and had no response whatsoe... Ver más

Valorada con 5 estrellas sobre 5

Easy to choose as been at your little set up in Beaumont leys. The young man sold me some coco channel that I’ve always worn, a new fragrance too. Armani because it’s you!!! I love love love this new... Ver más

Valorada con 5 estrellas sobre 5

I love love love the White Soap reed diffuser. I was bought this as a gift and the fragrance is still going 6 months later. I wasn’t sure about it at first but I’m a convert everyone absolutely love... Ver más

Valorada con 5 estrellas sobre 5

i used the stall in the Potteries Shopping Centre, the guy serving was super helpful and nailed it with the recommendations based on the scent profiles I liked. products were on point and smelled amaz... Ver más

Información sobre la empresa

  1. Proveedor de cosméticos y perfumes
  2. también en la categoría
  3. Perfumería

Escrito por la empresa

At Royal Platinum, we are dedicated to offering a world of timeless elegance and exceptional quality. Proudly based in the United Kingdom, we curate only the finest products, crafted for those who appreciate true sophistication and distinction. Our unwavering commitment to excellence ensures that each Royal Platinum experience is nothing short of extraordinary. Trust in Royal Platinum — where luxury is a way of life.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

57 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 33% de las opiniones negativas

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4,1

Todas las opiniones

(57)

22 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I placed an order on 28th Sept and…

I placed an order on 28th Sept and received an email advising it was on its way the same day. I’ve heard nothing since and sent 3 emails asking for an update on my purchase and had no response whatsoever. Terrible service and cannot get through to anyone.

16 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy, informative ordering & delivery. Love the perfume.

Easy to choose as been at your little set up in Beaumont leys. The young man sold me some coco channel that I’ve always worn, a new fragrance too. Armani because it’s you!!! I love love love this new fragrance & everyone comments on it. So now I can order online with confidence knowing now what I like. Shame you don’t more physical stores as this perfume is amazing & it’s reasonably priced. V happy

22 de agosto de 2026
Valorada con 5 estrellas sobre 5

I love love love White Soap

I love love love the White Soap reed diffuser. I was bought this as a gift and the fragrance is still going 6 months later.
I wasn’t sure about it at first but I’m a convert everyone absolutely loves it and always ask what the beautiful fragrance is

19 de julio de 2026
Valorada con 1 estrellas sobre 5

I bought a perfume sample set and spent…

I bought a perfume sample set and spent £40 on it, but the scent disappears within seconds. It’s completely useless and a waste of money.

30 de abril de 2026
Logotipo de Royal Platinum UK

Respuesta de Royal Platinum UK

Hi Maria,

We’re sorry to hear you were disappointed with the fragrances. This is actually the first time we’ve received feedback regarding longevity, especially as all of our perfumes are Eau de Parfum (EDP) concentration, which is designed to last longer than standard EDT fragrances.

We’d really appreciate it if you could let us know which specific scents you tried, as performance can vary depending on the fragrance notes, skin chemistry, and even application method.

For best results, we recommend applying the fragrance to pulse points and allowing it a few minutes to settle on the skin, as some scents develop and project more over time.

We always value genuine customer feedback and would love the opportunity to better understand your experience and help where we can. Please feel free to contact us directly with the names of the fragrances you received.

Kind regards,
Royal Platinum UK

Valorada con 5 estrellas sobre 5

Amazing service,company & perfume

Well where do i start,im not going to lie,i had never heard of this company untill it came up on the internet when I was searching a perfume, but omg I will be definitely ordering again,been looking for a perfume that smelled like the Hugo boss intense for ages since it got discontinued,god knows why because it was an amazing perfume, havn't found 1 that came close till now,, the perfume i ordered w112 is absolutely about the same it smells amazing, I will definitely be ordering more,I feel like ive found my old perfume, ordering was so easy,wasn't expecting it to arrive for about a week but it came within 2 days,got emails straight after ordering keeping me up to date with my parcel right up untill it was delivered, this is an amazing company I wish I had found it sooner,please dont discontinue this i absolutely love your service & the perfume.

18 de mayo de 2026
Logotipo de Royal Platinum UK

Respuesta de Royal Platinum UK

Hi Miss Whiteman,

Thank you so much for your amazing review and for taking the time to share your experience with us.

We’re absolutely delighted to hear that W122 brought back the scent you had been searching for so long. Hearing that it reminded you so closely of the original Hugo Boss Intense truly means a lot to us.

It’s also wonderful to know that you were happy with our delivery speed, communication, and overall service. We always aim to make the experience as smooth and enjoyable as possible from ordering to delivery.

Your kind words and support genuinely mean the world to our business, and we’re so pleased you found us. Don’t worry — we have no plans to discontinue W122 anytime soon! 😊

We look forward to welcoming you back again soon.

Kind regards,
Royal Platinum UK

Valorada con 5 estrellas sobre 5

Thoroughly recommend.

Third purchase, would thoroughly recommend. Excellent service.

13 de marzo de 2026
Logotipo de Royal Platinum UK

Respuesta de Royal Platinum UK

Hi Carol,

Thank you for your continued support—it really does mean a great deal to us.

A third purchase is the strongest vote of confidence we can receive, and we’re pleased to hear that both the product and service have met your expectations each time. We put a lot of care into maintaining that consistency across every visit.

We look forward to welcoming you again soon.

Kind Regards,
Royal Platinum UK

Valorada con 5 estrellas sobre 5

Partial refund

So far I've received a refund for the larger item for £47.00, but not the smaller size at the cost of £17.00
Pleased with the response which was timely, however disappointing that a full refund hasn't been received.

3 de marzo de 2026
Opinión espontánea
Logotipo de Royal Platinum UK

Respuesta de Royal Platinum UK

Hi Linda,

We’re genuinely sorry to read that you feel this way, although we must say your experience does not reflect the standard we consistently deliver.

Following your purchase at our Norwich store, you contacted us directly through our website with similar concerns. At that point, we responded promptly, offered guidance on usage, and extended a refund option in good faith—because we stand behind both our products and our customers.

Royal Platinum operates across 20 countries with over 120 stores, and product quality is not a marketing claim for us—it is a baseline expectation. We test extensively and maintain strict consistency across all locations. This is also reflected in the large number of verified reviews available on Trustpilot, where many customers report performance that rivals or exceeds well-known fragrance brands.

Longevity in fragrances can vary depending on factors such as skin type, application method, and environment. That said, a performance of “half an hour” is highly atypical for our products, which is precisely why we engaged with you directly and offered a resolution.

We remain open to resolving this properly for you. If you would still like to proceed with the refund or further assistance, we encourage you to contact us again—we will honour what was already offered.

Kind Regards,
Royal Platinum UK

Valorada con 5 estrellas sobre 5

I smell gorgeous

Love love love this perfume and always get so many compliments when I wear it.I first smelt it in a shop in Turkey and bought it and found it on line in uk.

5 de febrero de 2026
Valorada con 5 estrellas sobre 5

i used the stall in the Potteries Shopping Centre

i used the stall in the Potteries Shopping Centre, the guy serving was super helpful and nailed it with the recommendations based on the scent profiles I liked. products were on point and smelled amazing. this is my 3rd visit and will be returning to grab the other scents I liked. can highly recommend their products

30 de enero de 2026
Opinión espontánea

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