Ive made crypto déposit money never came true Ill reach to thèm With every proof Receipt , id, crypto adress Théy keep lying Be carefull Very bad plateform
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Spent thousands with little to no return, obviously not regulated, free spin bonuses never pay, compaired to regular clubs etc pokies it just seems like a total rip and i am so stupid for consistanly... Ver más
La empresa ha respondido
⚠️ WARNING – ROYAL REELS IS A SCAM ⚠️ I want to warn others about an online gambling site called “Royal Reels.” This site is operating illegally in Australia and should not be trusted... Ver más
La empresa ha respondido
It was a little process with verification but didn't take long. Just make sure you upload documents correctly. But I've had nemours withdrawls verry quickly and sum really good wins !!support are fan... Ver más
La empresa ha respondido
1,7
Muy malo
174 opiniones
Ha contestado el 68% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Ive made crypto déposit money never…
Ive made crypto déposit money never came true
Ill reach to thèm With every proof
Receipt , id, crypto adress
Théy keep lying
Be carefull
Very bad plateform
17 de abril de 2026
Opinión espontánea
Respuesta de Royal Reels Casino
Hi Lud,
We’re sorry to hear that your crypto deposit didn’t go through, this is definitely not the experience we want you to have.
May I check if this has been resolved on your end? In some cases, delays can occur due to the number of confirmations required on the blockchain, which is unfortunately outside of our control. There may also be other factors affecting the transaction, and we’d be more than happy to look into it for you.
Unfortunately, with the limited information provided in this review, we’re unable to locate your account or transaction. If this is still unresolved, please reach out to our support team at support@royalreels.email
with your proof of deposit, including the TXID (transaction ID), and reference your Trustpilot review. Our team will investigate this further and assist you accordingly.
We appreciate your patience and look forward to resolving this for you as soon as possible.
Kind regards,
Peter
Spent thousands with little to no…
Spent thousands with little to no return, obviously not regulated, free spin bonuses never pay, compaired to regular clubs etc pokies it just seems like a total rip and i am so stupid for consistanly depositing with bugger all outcome just looking for a nights entertainment. I work hard for minimin wage and do overtime to be able to play this site and dont seem to get anywhere. Do yourself a big favour and do not waste your $$.
27 de marzo de 2026
Opinión espontánea
Respuesta de Royal Reels Casino
Hi Jason,
We’re really sorry to hear that you’ve had a tough run, we understand how frustrating that can feel, especially when you’ve been consistently playing.
As with all casino games, outcomes are based on randomness, and unfortunately, periods of low returns can happen. We do hope your luck turns around soon, as this is part of how gambling works over time.
That said, we’d also like to gently remind you to gamble responsibly. When the fun stops, it’s important to take a step back, and only play with amounts you’re comfortable losing.
If you’d like, you can reach out to us via live chat or email at [support@royalreels.email], referencing your TrustPilot review. Our team can also share responsible gambling resources or suggest tools and platforms that may help you manage your play more comfortably.
We appreciate you sharing your experience, and we’re here if you need any support.
Kind regards,
Peter
⚠️ WARNING
⚠️ WARNING – ROYAL REELS IS A SCAM ⚠️
I want to warn others about an online gambling site called “Royal Reels.” This site is operating illegally in Australia and should not be trusted.
I personally had money taken from me through this platform. Depositing was easy, but when I tried to withdraw my winnings, everything changed. My withdrawals were delayed, ignored, or blocked completely, and any communication from support was either useless or non-existent.
This is how these scam sites operate:
• They happily take your deposits
• They make it look like you’re winning
• When you try to withdraw, there are suddenly “issues”
• In the end, you don’t get your money
Because these sites are not licensed or regulated in Australia, you have absolutely no protection if they take your money.
Please don’t make the same mistake I did. Avoid Royal Reels and stick to legitimate, regulated platforms.
Stay safe and spread the word
26 de marzo de 2026
Opinión espontánea
Respuesta de Royal Reels Casino
Hi Emily,
We’re sorry to hear about your experience and understand why you feel this way.
We’d like to clarify that no online gaming platform would intentionally hold a customer’s withdrawal without a valid reason. In most cases, withdrawals may be temporarily placed on hold due to necessary checks such as account verification, security reviews, or compliance requirements to ensure a safe and fair gaming environment for all players.
Unfortunately, we’re unable to locate your account based on the limited information provided in your review. We would genuinely appreciate the opportunity to look into this further and clarify what may have happened in your case.
Please reach out to us via email at [support@royalreels.email], referencing your TrustPilot review. Our team will prioritise your case and conduct a thorough investigation to assist you accordingly.
Thank you for bringing this to our attention.
Kind regards,
Peter
deposited close to 1.5K today and…
deposited close to 1.5K today and didn’t have a single hit, low RTP’s please be wary
26 de marzo de 2026
Opinión espontánea
Respuesta de Royal Reels Casino
Hi Zion,
Thank you for your deposit and for sharing your feedback. We’re sorry to hear that you had a tough run today.
As you may know, gambling outcomes are random, and sometimes luck just isn’t on your side. RTP is a long-term theoretical percentage that indicates how much a game is expected to return over time, but it doesn’t guarantee wins in any single session.
We hope your luck changes soon! If you’d like, you can reach out to our support team at [support@royalreels.email] and reference your TrustPilot review. They’ll be happy to recommend games that have had big wins recently.
Thanks again for playing with us, and we hope your next session is a winning one!
Kind regards,
Peter
Hi @RoyalReels
Hi @RoyalReels, my chat is blocked and my withdrawal from 8th March is still processing. Can you help resolve this?
12 de marzo de 2026
Opinión espontánea
Respuesta de Royal Reels Casino
Hi Seda,
Thank you for bringing this to our attention.
I’m sure there must be a reason why you have not received your withdrawal yet. In some cases, the withdrawal may have already been processed on our end but could not be completed by the payment provider due to reasons such as incorrect bank details, a processing failure from the provider, or additional KYC verification being required. However, I would be happy to investigate this further for you.
At the moment, we are unable to locate your profile based on the limited information available from your Trustpilot review, so we’re unable to check your account or withdrawal status from here.
Regarding the chat access, while I’m unable to confirm whether your chat has been blocked based on the information provided, please note that you can still reach our support team via email.
Kindly contact us at [support@royalreels.email], referencing your Trustpilot review so our team can locate your account and assist you further with the withdrawal.
We look forward to hearing from you and resolving this for you as soon as possible.
Kind regards,
Peter
Happy to take your money
Happy to take your money, but if you have a win. Forget it, don’t use them seriously.
26 de febrero de 2026
Opinión espontánea
Respuesta de Royal Reels Casino
Hi Fiona,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it can feel when things don’t go as expected.
If your review is related to a withdrawal, please rest assured that no online gaming platform would hold or delay a withdrawal without a valid reason. In some cases, withdrawals may be temporarily placed on hold due to necessary verification or security checks, which are standard procedures designed to protect both the player and the platform.
That said, we would genuinely like the opportunity to look into this matter further, investigate what may have happened, and hopefully work towards a fair resolution for both parties.
Please feel free to reach out to us at (support@royalreels.email), referencing your review on TrustPilot, and our team will be more than happy to assist you further.
We appreciate you bringing this to our attention.
Kind regards,
Peter
Deposited money and been waiting a week…
Deposited money and been waiting a week for it to be loaded emails and phone numbers to royal reels do not work
10 de febrero de 2026
Opinión espontánea
Respuesta de Royal Reels Casino
Hi Shelf,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that you experienced an issue with your deposit. Deposits are normally processed instantly, so we completely understand your frustration with the delay. We sincerely hope this has already been resolved for you.
If the matter is still outstanding, please reach out to our support team at [support@royalreels.email], referencing your Trustpilot review. Our team will prioritise your case and investigate this for you as soon as possible.
At the moment, we do not operate a phone support line. However, we appreciate your feedback on this and will certainly take it into consideration for future improvements.
We look forward to assisting you and resolving this promptly.
Kind regards,
Peter
Don't give withdrawals
I made a.withdrawal didn't recieve as I gave wrong bank details got incontact with casino.They requested 3 months of bank statements on witch is refused to send it did send first page of statement showing the deposit I made to casino and showing i never recieved the with drawdrawal.They refused to fix the problem.When they sent the funds it would have shown name doesn't match account details and said they it to account.Why when details dont match .
22 de enero de 2026
Opinión espontánea
Respuesta de Royal Reels Casino
Hi,
We’re sorry to hear how frustrating this experience has been, and we appreciate you taking the time to share your feedback.
To clarify, requesting a bank statement is a standard security process when updating or verifying bank details. These measures are in place solely to ensure that withdrawal funds are sent to the correct account holder and to prevent fraud.
You are not required to provide three full months of bank statements. What is usually needed is one bank statement dated within the last three months. It appears there may have been a misunderstanding around this requirement.
In some cases, issues like this can also occur if a shared card or bank account was used. Does this possibility ring a bell?
We’d really like to better understand what has happened in your case and work towards a resolution. Please contact us at support@royalreels.email, referencing your review on Trustpilot, and our team will look into this as a priority.
Thank you again for raising this with us, we’re ready and here to help.
It was a little process with…
It was a little process with verification but didn't take long. Just make sure you upload documents correctly. But I've had nemours withdrawls verry quickly and sum really good wins !!support are fantastic 😊 I love this site ! 💕 verry happy lil Vegemite
17 de enero de 2026
Opinión espontánea
Respuesta de Royal Reels Casino
Hello Vickiann,
Thank you so much for taking the time to leave this review — we really appreciate your kind words! We’re delighted to hear you had a positive experience, and we’ll be sure to pass your feedback on to the team.
Kind regards,
Peter
I won a significant amount and tried to…
I won a significant amount and tried to cash out, but my account was suddenly closed during the withdrawal process. Customer support keeps giving excuses and I still haven’t seen my money. Very frustrating experience.
13 de enero de 2026
Opinión espontánea
Respuesta de Royal Reels Casino
Hi Elley,
Thanks for reaching out. We understand this can be frustrating. Account restrictions are usually linked to security or verification checks, but we’d like to review your specific case.
Please contact us directly at support@royalreels.email, referencing your Trustpilot review.
Kind regards,
Peter
Delays and asking for the impossible .. 12k
After two years of small withdraws and being very loyal to this casino, got the big one a max win 12k. They then requested KYC which i provided all my ID and the bank statements they requested for ID, this was verified all good, then one more thing . they wanted copies of every card i have ever used on this website, 2 years, 11 different cards , some being temporary zip cards prepaid visa things that i can never get copies of ever again. ive tried talking to them explaining that i can only provide my current cards. they just respond with the same automated message "we respectfully request you provide the essential documents at your earliest convenience to avoid delays" . So they have verified my identity, they have verified my bank statements they have copies of my most recent physical cards that have made deposits and still they wont pay out. They know the information they are asking for is not possible to get and just using this to delay me so i give up on this withdraw... Why would they even need to have copies of cards that have deposited years ago? Its remind me of an Insurance company , they will pay out when the fridge blows up but when your house burns down they try to find any reason not to pay . 12k.... would put most of it back in over next couple months anyways...
1 de enero de 2026
Opinión espontánea
Respuesta de Royal Reels Casino
Hello,
We’re sorry to hear about this and appreciate you bringing it to our attention. We’d like to review your account and withdrawal request to understand what’s happened.
We’d appreciate the opportunity to investigate this further and work towards a resolution. Please contact us directly at support@royalreels.email, referencing your Trustpilot review.
Kind regards,
Peter
RoyalreelsX
This is about royal reelsX there so called vip platform do not play on this site. I had a $12000 win they would not let me withdraw even tho I had from this site before I logged in several days later to check progress still no advance in progress then there was a $100 bonus flash up i thought cant loose anything well wasn't i wrong i lost $3000 off my pending withdrawa for cancelling a $100 bonusl if it was not for a friend pointing out there fine print would of lost everything do yourself a favour just dont.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Royal Reels Casino
Hi, we can assure you that https://royalreelsx.com/ has nothing to do with our Royal Reels Casino.
THIEVES
THIEVES! SCAM! DO NOT PLAY!
They are a scam site- they take your money without even playing. I requested a replay of the footage- which is meant to be readily available. My footage was blank. Apparently you also enter a contract upon login, where you waiver rights to refunds. I asked for my money back and that is the reply I was given. You may as well flush your cash down the toilet cos they just steal it from you.
28 de diciembre de 2025
Opinión espontánea
Respuesta de Royal Reels Casino
Hi, we're sorry to hear about your experience. Please get in touch with our customer support again, so we can sort out the issue.
Sketchy business going on
I had deposited $950 into my account. Activated "one" free play $5 just to add to my balance which had a 1x wager reqiurement and it finished. Then I started to win big around $13,000 to be exact then I called it a day and went back to the main page and look at my balance and it went to $500. I was in shock then I looked at my bonus history and it says -12,500 because I exeeded an bonus. I then contacted support as I had no active bonus to even exceed. They said to me that I should clear my cache etc, I did then it still had $12,500 missing I recontacted them and they talked with the "higher team" which then said that the bonus was automatically added as I left. WHICH BTW MAKES NO SENSE. Then I ask the support agent like that they can just add an automatic bonus when someone wins big and they said they cant do anything about it when it is literally their website and I ask to contact the higher team and the agent Abby says "No we are unable to do that". So your bascially telling me a random bonus can just get added and it limits the winnings to just $500 from $13,000. Yeah no thanks what a scam. I have proof as well if anyone wants.
24 de diciembre de 2025
Opinión espontánea
Respuesta de Royal Reels Casino
Hi, we're sorry to hear about your experience. Please get in touch with our customer support again, so we can sort out the issue.
Respuesta de Royal Reels Casino
Hey, happy you're having fun. Hope to see you around again soon ;)
Bad support
I have read through all of royal reel’s rules and promotions starting with cash back that I was told I wasn’t entitled to but it clearly says on site that everyone is eligible if they do a minimum of 3 $30 deposits also there is a Christmas wheel that clearly says deposit $30 and try your luck and alls support could say is it says try your luck and deposit so if you deposit you may get to spin the wheel I have screenshots and proof that it isn’t what there saying and it’s disgraceful, false advertising and I’ve put more money into there casino over the last few months than I care to divulge and they still keep being dishonest and definitely not being there for there customers like they claim to, I have since seeing this reply and contacted support and they just said they don’t know what I’m talking about I even sent screenshots but they still had no clue and as for the wheel spin upon deposit’s I have only received the one wheel for depositing because they said I didn’t get them because I receive a complimentary wheel spin for being a vip but if that was the case then why did I receive one as well as my vip spin
10 de diciembre de 2025
Opinión espontánea
Respuesta de Royal Reels Casino
Hi, we're sorry to hear about your experience. Please get in touch with our customer support again, so we can sort out the issue.
Cash back Friday
So I’ve spent thousands on royal reels and I always have trouble with customer support. I have been speaking to customer support for half an hour easy trying to get my cash back activated but they keep telling me it’s by invitation even though it clearly says in app that anyone can receive cash back on Friday’s. I had screenshots and emails stating it but it still had to be looked into, I didn’t get last week’s either because I was told I didn’t meet the $1000 deposit for the week but it clearly states that you only have to do a minimum of 3 $30 deposit’s to be eligible, I’m sick of always dealing with the effects of mental health after I deal with them each time
28 de noviembre de 2025
Opinión espontánea
I have just won $15k
I have just won $15k, spent $6000 back & in the stage of a $9k withdrawal… why is my account closed!
28 de noviembre de 2025
Opinión espontánea
DO NOT play royal reel casino
DO NOT play royal reel casino. DO NOT trust this online casino website, they are a scam. They do not do withdrawals and they make up any excuses to pay out your winnings.
24 de noviembre de 2025
Opinión espontánea
Respuesta de Royal Reels Casino
Hi, can you please tell us a bit more about what went wrong?
Do not deposit
Do not deposit, i made a deposit of 170$ was stringged along for almost 4 weeks of non stop emails back and forth.. ended resolving nothing and was asked to complete ANOTHER KYC verification.. been sent email response duplicate what was already sent to me.. just a joke of support team seriously.. AI powered email team who doesnt care about resolving jack. Told them to just keep the $170.00 and delete my account. Do not recommend this website AT ALL beleive me.
1 de noviembre de 2025
Opinión espontánea
Respuesta de Royal Reels Casino
Hi, we're sorry to hear about your experience. Please get in touch with our customer support again, so we can sort out the issue.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.