Ordering and receiving my runbuds was easy and straight forward. No problems and delivered pretty fast. They stay in my ears perfect being over the ear as any other earbuds ive tried never stay in my... Ver más
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Consulta las opiniones de los clientes
I had a couple of issues with my order, I wanted a pair of Runbuds minis but I ordered normal ones. I messaged the firm and a lovely girl called Esther sorted everything out for me, I ended up with... Ver más
I have endless pairs of ear buds all promising to be the best thing that ever happened to me, and mostly, have all been epic fails. Until Run Buds. The sound is great. They are comfortable and don’t f... Ver más
I bought my wife the RunBuds air in colour pink for her birthday in April. They have provided her a great sound quality and comfort up until last week when the Buds wouldn't hold a charge (thes... Ver más
Información sobre la empresa
Escrito por la empresa
RunBuds make wireless earphones, specifically for running!
Información de contacto
Unit 24 Highcroft Industrial Estate, Enterprise Road, , PO8 0BT, Horndean, Reino Unido
- support@runbuds.co.uk
- runbuds.co.uk
4,5
Excelente
171 opiniones
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Brilliant service
Brilliant service, when I had an issue with my run buds not connecting to my phone they got it sorted straight away for me A* customer service
31 de diciembre de 2024
Opinión espontánea
Respuesta de Runbuds
Hi Negy,
Thank you for your amazing review! We’re so glad we could assist you in resolving the connection issue with your RunBuds. It’s always our goal to provide quick and effective support, and it’s great to know we hit the mark for you.
If you ever have any other questions or need help in the future, don’t hesitate to reach out—we’re always here for you.
Thanks again for your kind words and support!
Kind regards,
The RunBuds Team
Excellent product and service.
Excellent product and service.
Ordered a set of RunBuds Pro for my partner who is training for a marathon and they are excellent. Good sound quality, easy to use and very comfortable. We did require a new charging box but on contacting RunBuds I got a reply within hours, it was dispatched the next day and arrived 2 days later. Extremely good customer service when required - thank you very much!
16 de diciembre de 2024
Opinión espontánea
Respuesta de Runbuds
Hi Dave,
Thank you for your fantastic review! We’re delighted to hear that the RunBuds Pro have been a great fit for your partner’s marathon training, with good sound quality, ease of use, and comfort.
We’re also pleased to know that our customer service team could assist you quickly and efficiently with the charging box replacement. Your satisfaction is our top priority, and it’s wonderful to hear we could meet your expectations.
Thank you again for your kind words and support. If there’s ever anything else we can do for you, don’t hesitate to reach out!
Kind regards,
The RunBuds Team
Excellent quality earphones at a very…
Excellent quality earphones at a very reasonable price. I have little ears and other brands just fall out when I’m running or doing gym work. These fit perfectly and the sound quality is good too. Quick dispatch time and excellent customer service. Will definitely order again.
19 de diciembre de 2024
Opinión espontánea
Respuesta de Runbuds
Hi Lucy,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying your RunBuds and that they fit perfectly for your needs, especially during runs and gym workouts.
It’s fantastic to know that the sound quality, quick dispatch, and customer service met your expectations. We truly appreciate your kind words and your support.
We look forward to serving you again in the future. If you ever have any questions or need assistance, don’t hesitate to reach out to us.
Thanks again for choosing RunBuds!
Kind regards,
The RunBuds Team
I had a pair of the old run buds and…
I had a pair of the old run buds and they were awsome, well worth the money. They lasted me a couple of years and marathons, but when they stopped working I decided to buy a new pair of the run buds pro, they however are not very good, they don’t fit as well, even walking around the house they slip out of your ear and the sound decreases terribly, the case is also not made as well and rattles around when you’re running with them.
Quite dissatisfied after having such a good experience with the original set.
10 de septiembre de 2024
Opinión espontánea
Respuesta de Runbuds
Hi Shane,
Thank you for sharing your experience with both the original RunBuds and the new RunBuds Pro. We're sorry to hear that the updated model hasn’t met your expectations, especially after having such a positive experience with the original RunBuds.
We’d like to assure you that the latest RunBuds Pro earphones feature upgraded drivers and a new Bluetooth chipset to deliver improved sound quality. Additionally, the fit and case design are consistent with the previous model. However, we understand that everyone’s experience can vary, and we want to make this right for you.
Please contact us via email at support@runbuds.co.uk, and we’d be happy to arrange a replacement for you. Your feedback is incredibly valuable to us as we strive to provide the best experience for our customers.
Thank you again for bringing this to our attention, and we look forward to resolving this for you.
Kind regards,
The RunBuds Team
Great headphones, great company
Firstly, great headphones. Sound quality is good, they fit comfortably and the batteries last forever!!!
Customer service wins though, I left the charge box on a flight and had a replacement for way less than I expected delivered within a few days.
So refreshing to deal with a company run by humans who obviously care and have some common sense!!
Technically great headphones, I wear them for listening to music and podcasts while running mostly, but also they enable a decent phone call which is rare for bud headphones! I don’t have to shout and people can hear me just talking at a normal level!
1 de septiembre de 2024
Opinión espontánea
Respuesta de Runbuds
Good Afternoon!
Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying your RunBuds, especially their sound quality, comfort, and long battery life. It’s fantastic that they’re enhancing your runs and even making phone calls a breeze!
We’re also delighted that our customer service team could help you quickly and efficiently when you needed a replacement charging case. Providing a human touch and practical solutions is something we strive for, so your kind words mean a lot to us.
If you ever have any questions or need further assistance, don’t hesitate to reach out. Thanks again for choosing RunBuds and for sharing your positive experience!
Happy running,
The RunBuds Team
These are fantastic
These are fantastic! I use mine most days and two years on they are still good as new!
12 de septiembre de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Natalie,
Thank you for your fantastic review! We’re thrilled to hear that you’ve been enjoying your RunBuds for two years and that they’re still performing like new. Your satisfaction means the world to us!
If you ever have any questions or need assistance, please don’t hesitate to reach out. Thank you for being a loyal customer, and happy listening!
Kind regards,
The RunBuds Team
Excellent customer service 10/10 and follow up
I bought a pair of runbuds in April this year and one of the ear phones didnt work up till then gad no issues what so Everard using them 3/4 times a week, so I contacted Runbuds and immediately I was contacted by a very polite and professional customer service member called Kelly,
She suggested ideas which I could try to rectify the problem
I did what she had asked then I went for a run and tried them out. Unfortunately, not kelly's fault it helped a little but they still were not working as they should
Kelly emailed me asked to confirm my address and sent me another replacement pair through the post,
So within a few days my issue was resolved, she said they were under warrantee and I was entitled to have a replacement
I confirmed my address abd new pair was sent .......
What more can I say, but Kelly was,also so very dedicated I thought on.personal level as Kelly was sorting this issue out in the evening time which was cery convient for me being at work in the day
So I would recommend these run buds to anyone who wants to play music whist running you xan answer your phone , tap to forward or go back on tracks turn up or down music, they are waterproof
You don't need to worry if they become faulty as the customer service you will receive will ve excellent 👍
It's my first experience with wireless headphones as I'm old fashioned and always used a wire, i was dubious about using them but I must admit I'm converted they are easy to use and user friendly last thing you need to do on a long hard run is faff about with your ear phones, if I can operate them anyone can, the charge lasts ages and they look good too,not to mention the great price,you can spin the wheel on your first purchase to get a discount which is fun. what more do yoi want
So thank you runbuds all the team especially Kelly keep up the good work
Dale 9/9/24
I'd like to do an update reveuw of runbuds, along with excellent customer services I'd like to add some more comnents but this time about the runbuds themselves :
Ive now been using this product since last April of this year 4 times a week, in rain shine and everything else in-between, they never fail to impress, the sound quality is second to none, very easy to operate, I found reading instructions personally more complicated that the actual use you just put them in your ears and you you can soon work it out , just a tap on right ear is forward track and tap hole on left is back and so on,
They light up so there's a bit more safely when running in the dark, they are not to bulky and easy to set up,
I'm always careful in deciding which products to buy and I feel I've made right choice and I've never been disappointed, I would strongly recommend these fantastic runbuds to anyone considering buying earphones who love their music and just want to go out have a run not faff about with earphones, nice easy fit in the ear as they come with different sized ear peices,and if you have any issues they have an excellent customer services team I’ve first hand experience of this and you'll have a no issues at all , Kelly is on hand to answer and questions queries or issues you may have
So thank you runbuds and a big thank you to kelly on the team again keep up good work
Dale 24/09/24
9 de septiembre de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Dale,
Thank you so much for your incredibly detailed and positive review! We’re thrilled to hear that you’ve had such a fantastic experience with both our RunBuds and our customer service, particularly with Kelly.
It’s wonderful to know that you’ve found the earbuds easy to use, comfortable, and reliable during your runs, regardless of the weather. We designed them to enhance your running experience, so it's great to hear that they’ve exceeded your expectations in sound quality and functionality.
We also appreciate your acknowledgment of our customer service team. Kelly is indeed dedicated to providing exceptional support, and it’s heartening to know that her efforts made a difference for you.
Your recommendation means a lot to us, and we’re delighted to have converted you to wireless headphones! If you ever have any further questions or need assistance, don’t hesitate to reach out.
Thank you for being a valued part of the RunBuds community, and we look forward to serving you again in the future!
Kind regards,
The RunBuds Team
Good support
Great assistance from Kelly when I could not get my buds to sync.
9 de septiembre de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Andrew,
Thank you for your kind review! We’re glad to hear that Kelly was able to assist you with syncing your RunBuds. Providing excellent support is a priority for us, and it’s wonderful to know that you had a positive experience.
If you have any further questions or need assistance in the future, please feel free to reach out. We’re always here to help!
Thanks for choosing RunBuds!
Kind regards,
The RunBuds Team
I really like my earbuds pro for…
I really like my earbuds pro for running. I lost the over ear piece for one of the earbuds and the customer service person responded to me really quickly with how I could get a replacement
4 de septiembre de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Liv,
Thank you for your great review! We’re delighted to hear that you enjoy your RunBuds Pro for running. It's fantastic to know that our customer service team was able to assist you quickly with your request for a replacement over-ear piece.
Your satisfaction is important to us, and we’re always here to help ensure you have the best experience with our products. If you need any further assistance or have more feedback to share, please don’t hesitate to reach out.
Happy running, and thank you for choosing RunBuds!
Kind regards,
The RunBuds Team
Great product, great customer service.
I love my run buds - I’ve always struggled with in-ear headphones in the past but the hook over the ear gives me the confidence to run in these and they really work well.
Sadly I broke my charging case and customer service was brilliant, so I’m now waiting for a replacement in the post at a very reasonable price.
5 de agosto de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Cathy,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your RunBuds and that the over-ear hooks provide you with the confidence you need while running. It's great to know they’ve worked well for you!
We’re also glad that our customer service team could assist you promptly with your charging case issue. Your satisfaction is our priority, and we always strive to provide reliable support for our customers.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you for choosing RunBuds, and happy running!
Kind regards,
The RunBuds Team
Turn off all the time
Really wanted to like these but they are so unreliable, they turn off for no reason even when charged. Rubbish.
3 de agosto de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Charlotte,
Thank you for your feedback. I'm sorry to hear that you’re having trouble with your RunBuds. We want you to have the best experience possible with our products, and it sounds like you might be encountering a charging issue.
Could you please check if the charging case has been properly charged via USB-C? Sometimes, if the case runs out of charge, it can lead to the earbuds turning off unexpectedly.
If you’d like, please reach out to us at support@runbuds.co.uk. We’d love to help troubleshoot the issue with you, and if needed, we can assist you with a replacement. Your satisfaction is important to us, and we’re here to ensure you have a reliable product.
Thank you for your understanding, and we look forward to hearing from you!
Kind regards,
The RunBuds Team
Not the best experience!!
So disappointed, just received my order 2114933, I ordered run bud airs, website states ipx7 after trying one earphone I noticed the box states ipx6. You cannot advertise one thing and send another. I’m guessing I will struggle to get my money back because the box is open and blue tag taken out of one ear, although that shouldn’t matter as they’ve been mis-sold!!
**Update customer service have responded but have completely ignored the fact they have sent me ipx6 instead of ipx7!!
I feel that this was totally misleading and I am entitled to a full refund under the Consumer Protection from Unfair Trading Regulations 2008.
**Further update, customer service have now sent a prepaid label and will process a refund.
**refund received, I see they’ve now updated the website to reflect they are actually ipx6. Megan from customer service was very helpful and sorted the problem out. Thank you very much Megan.
2 de agosto de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Samantha,
Thank you for sharing your feedback, and I’m truly sorry to hear about the confusion regarding your RunBuds Air order. We understand how disappointing it can be when expectations are not met, especially concerning product specifications.
I’m glad we could assist you by offering a hassle-free refund and appreciate your acknowledgment of Megan's help during this process. Your experience and concerns are important to us, and we’re continually working to improve our communication and product information.
If you feel your experience has improved and would consider updating your review to reflect the resolution and support you received, we would be extremely grateful. Your updated feedback would not only help us but also guide other customers in making informed decisions.
Thank you again for your understanding, and if you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Kind regards,
The RunBuds Team
Reliable, long lasting battery, great sound, easy to use
I've had my run buds for perhaps a year now and think they're fantastic. They're very easy to use and robust,
I've used them in all kinds of weather and workouts. The sound is great and the Bluetooth connectivity is really reliable.
The time they last is perfect, I'm training for a marathon and they last the length of my long runs (my bone conducting headphones run out before some runs end). For what I paid I think these are a great investment and if I lose or eventually break them I wouldn't bother looking for alternatives, it'll just be these again.
2 de agosto de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Eleanor,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been enjoying your RunBuds for a year and that they have met your expectations for sound quality, battery life, and ease of use.
It’s fantastic to know that they’ve stood up to various weather conditions and workouts while providing reliable Bluetooth connectivity. We designed them with durability and performance in mind, so it’s great to hear they’re supporting you through your marathon training.
We truly appreciate your confidence in our product and your willingness to choose RunBuds again in the future. Thank you for considering us a valuable investment in your running routine!
If you ever have any questions or need assistance, please don’t hesitate to reach out. Wishing you all the best in your training and upcoming marathon!
Kind regards,
The RunBuds Team
10/10 recommend
10/10 recommend.
Love my headphones - always struggled with earphones staying in my ears (even with much more expensive brands just not staying in for me) first ones I’ve found that fit perfectly with great sound quality!
Had an issue with the right headphone and the customer service I received was exceptional - sorted so quickly - probably the best customer service experience I’ve had.
Thanks so much! Definitely recommend and will definitely order again!
25 de julio de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Charlotte,
Thank you so much for your fantastic review! We’re overjoyed to hear that you’re loving your RunBuds and that they fit perfectly while delivering great sound quality. It’s especially rewarding to know that, after trying other brands, our headphones were the ones that worked best for you.
We’re also thrilled that you had such a positive experience with our customer service team. Your satisfaction is our top priority, and it’s wonderful to hear that we could resolve the issue with your right headphone quickly and effectively.
Thank you for recommending us and sharing your experience. We look forward to having you as a customer again in the future!
Kind regards,
The RunBuds Team
Excellent company & products
Wanted some earbuds that could make phone calls hands free and also hook over the ear. Sent off various questions to Runbuds and the response each time was exceptional. Very fast to reply, nothing was too much bother and answered all my questions fully.
Now used their product and the earbuds with hooks are so comfortable to wear & sound quality is excellent.
I highly recommend this company and their products.
10 de julio de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Mark,
Thank you so much for your glowing review! We’re thrilled to hear that your experience with RunBuds has been positive from start to finish.
Providing prompt and thorough responses to our customers' questions is something we pride ourselves on, so it’s fantastic to know that you felt well supported throughout your journey with us. We're delighted that the earbud hooks have proven comfortable for you and that you're pleased with the sound quality.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback. Should you ever need further assistance or have more questions, we’re always here to help.
Thank you for choosing RunBuds and happy listening!
Kind regards,
The RunBuds Team
Excellent service and product
The purchase of the runBuds Minis was prompt, and the devices themselves are excellent. I lost the spare silicon tips, and was provide with replacements quickly and at no cost. Highly recommended.
21 de junio de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Nick,
Thank you so much for your kind review! We’re delighted to hear that you’re enjoying your RunBuds Minis and that our team was able to promptly assist with the replacement silicon tips.
Your positive feedback motivates us to keep providing excellent service and high-quality products to our customers. We’re thrilled that you’d highly recommend us and appreciate you taking the time to share your experience.
Should you ever need anything else or have further questions, don’t hesitate to reach out. Happy running and listening!
Kind regards,
The RunBuds Team
After my last review of my ear buds not…
After my last review of my ear buds not working properly I was contacted and offered the pro ( for free) although I can’t use the others now so technically still £39.99. And what a difference! This are far more superior, they fit in my ear perfectly, softer, and the sound quality is a lot better. Thank you for taking the time to put things right and sending them so quickly!
4 de junio de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Paula,
Thank you for taking the time to update your review and share your experience with RunBuds! We're so pleased to hear that the RunBuds Pro have made a positive difference for you.
It’s wonderful to know that they fit perfectly, feel comfortable, and deliver better sound quality. Your satisfaction is our top priority, and we're glad that we could address your concerns promptly and provide a product that meets your expectations.
We truly appreciate your patience and feedback—it helps us improve and ensures that we can deliver the best possible experience to all our customers. Should you need any further assistance or have more feedback in the future, please don’t hesitate to reach out.
Thank you for choosing RunBuds, and happy listening!
Kind regards,
The RunBuds Team
Superb headphones for running (and everything else!)
I was very impressed with my RunBuds when I got them out of the box - they were easy to pair with my phone (Android) and, more importantly, my Garmin watch. The touch controls worked well and I couldn't wait to try them out. Unfortunately, after a few uses, the signal between my watch and my RunBuds consistently dropped after exactly 2 minutes of running and flickered in and out. I didn't have this problem with my phone, but I bought the headphones to pair with my watch as I don't like running with my phone.
I contacted customer support and they sent me an updated model with a stronger Bluetooth transmitter. These have not had a single fault or a single second of dropped signal over hours worth of running. The controls actually seem better than the first pair I had as well.
Both pairs are comfortable and stay on my ears when running because of the light and flexible ear hooks. I have not found another style of headphones that I can run with comfortably.
I thoroughly recommend the RunBuds Pro to anyone looking for a great sounding, lightweight and comfortable fitting pair of headphones to run with, or just to use in day to day activities. I will definitely buy again.
4 de junio de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Anthony,
Thank you so much for sharing your detailed and positive review of RunBuds! We’re delighted to hear that you’ve had such a great experience with our product and customer service.
It’s fantastic to know that the updated model met your expectations and resolved the connectivity issue with your Garmin watch. Ensuring uninterrupted performance during your runs is essential, and we’re thrilled that the stronger Bluetooth transmitter in the RunBuds Pro has made a difference for you. We’re also glad you found the touch controls improved and that both pairs were comfortable and secure thanks to the flexible ear hooks.
Your kind words and thorough feedback mean a lot to us and will certainly help other runners and active individuals looking for reliable earphones. We're committed to creating products that enhance your running experience, and it’s rewarding to know we’ve succeeded in doing so for you.
Thanks again for your recommendation and for choosing RunBuds. We look forward to serving you again in the future!
Kind regards,
The RunBuds Team
Hurray ! Finally Earbuds perfect for small ears
I have small inner ears and these are the first wireless earbuds that are both comfortable and secure. The behind the ear hooks are flexible and soft but work well. Also its great to be able to adjust the volume on the earbuds directly - and the microphone is an unexpected bonus.
27 de mayo de 2024
Opinión espontánea
Respuesta de Runbuds
Dear Mrs Beattie,
Thank you so much for sharing your feedback with us! We're thrilled to hear that our wireless earbuds have provided you with both comfort and security, especially considering your small inner ears.
We designed our earbuds with comfort and functionality in mind, and we're delighted to hear that the flexible and soft behind-the-ear hooks work well for you. We're also glad that you appreciate the convenience of being able to adjust the volume directly on the earbuds and the added bonus of the microphone.
Your satisfaction is our top priority, and it's feedback like yours that motivates us to continue delivering high-quality products. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing us!
Kind regards,
The RunBuds Team
What customer service should be
When is a customer service function not just a problem logging service? When you contact RunBuds.
What a great team at RunBuds. Had a query on connectivity. Got back to me very quickly, resolved the matter and also followed up quickly to check I was happy with resolution.
No hard sell, no if or buts - just great customer service that many other corporates could learn a thing or to from. Well done.
10 de abril de 2024
Opinión espontánea
Respuesta de Runbuds
Dear John,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to promptly address your query regarding connectivity and ensure that you were satisfied with the resolution.
At RunBuds, we take great pride in providing exceptional customer service, and it's incredibly rewarding to hear that our efforts are being recognized. Your feedback motivates us to continue delivering the best possible experience to all our customers.
If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help.
Thanks again for choosing RunBuds and for your kind words!
Happy Running!
Kind regards,
The RunBuds Team
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