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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

When you sign up for the free 2 months trial you have to follow steps to activate your account. At this time you are asked if you want to sign up for the subscription service. Do be very careful, beca... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Totally delivered as advertised, helping me train better and injury free. Helped me get from a sedentary postpartum to training confidently to run my first ultra races. With ZERO shin splints, an issu... Ver más

Valorada con 5 estrellas sobre 5

Completed a free 2 month trial of the Complete membership while preparing for a 10 mile trail race, and paid full price for a third month at Complete. Training-wise, I felt prepared for the trail race... Ver más

Valorada con 5 estrellas sobre 5

I have used RunDot to support my training. Not only has it helped with my performance, but I also really enjoy the sessions! There is a lot of variation, some hard, some not so hard, but all helping... Ver más

Información sobre la empresa

  1. Compañía de software

Escrito por la empresa

RunDot is a run training platform that is fast becoming the obvious and automatic choice for run training. It uses each athlete's biometrics, genetics, and training data along with its own proprietary big data, advanced analytics, and artificial intelligence to design and optimize training. Leveraging two decades of data from hundreds of thousands of triathletes, RunDot optimizes run training for individuals of all ages, backgrounds, and performance levels. It produces substantially better results in less time with less injury risk.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

37 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

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Valorada con 1 estrellas sobre 5

Beware. Don’t sign up for the free trial if you don’t intend to subscribe

When you sign up for the free 2 months trial you have to follow steps to activate your account. At this time you are asked if you want to sign up for the subscription service. Do be very careful, because if you decline they claim that you did sign up and charge you almost £50 which if you dispute on the very same day, they don’t accept the error and take your money anyway. Very unfair practices.

8 de octubre de 2024
Opinión espontánea
Logotipo de RunDot

Respuesta de RunDot

Thank you for sharing your concern. We apologize for the confusion. Our goal is to always provide athletes with the best experience. Please contact us at Support@RunDot.com and address your email to Cindy Reeves and we'll be happy to address your issue.

Valorada con 1 estrellas sobre 5

I signed up for the free training…

I signed up for the free training program but then had a family issue that led to putting running on hold. I saw I got charged the first month after the training program ended and immediately tried to cancel. I thought I did but then realized I was still getting charged the last three months after that, costing me another $150. I just attempted to cancel again and can only guess that it didn’t go through last time because I didn’t complete the survey afterward, which seems predatory. I am very upset and disappointed by this.

13 de agosto de 2024
Opinión espontánea
Logotipo de RunDot

Respuesta de RunDot

We're sorry to hear about your family issue that prevented you from getting started with your RunDot training. Family is most important. We do rely on RunDot Project participants to cancel their subscription within their account. This is communicated early in the activation process via email. If you did not complete the cancellation process, then your account would not have cancelled. If you ever have questions about the process our Support team is always happy to help at Support@RunDot.com.

Valorada con 1 estrellas sobre 5

Free plan that cost me £500

I've signed up for a free training plan almost a year ago. Almost immediately after that major change hit my life, and I wasn't exercising at all.

Two days ago I've noticed that my credit card has some weird payment I don't recall authorising - turns out I've been paying for the training plan for the last 10 months. There wasn't a single email about charges from my card from this company (there were some initially with some tips or something, but I probably have cancelled them).

The subscription cost is £50 a month. So, I've paid £500 for the thing I've never used - obviously, I've dropped a message to the support to discuss the next steps. Oh yeah, by the way, you can't cancel the subscription from the app - you also have to go to their website.

The conversation from there could go in so many different ways - "Yes, we will add an email notifying people that they are paying for this expensive subscription", "You've paid for 10 months and obviously haven't even opened the app - we can't refund you, but maybe we can give you 5(10) months for free from now on?", "You clearly haven't used app at all, we can give you a 50% refund".

Instead I've got "It's your fault, but we can give you a £50 back, oh and you MUST fill out the survey to cancel the subscription". Also, it took two days to reply (for £500 I do expect a bit faster reply than that).

So I have no idea about the app as the training tool, as I've never used it, but the app as a service is not concerned about clients, not interested in you getting better, not interested why aren't you using the app for which you are paying - they are just concerned about the money.

3 de julio de 2024
Opinión espontánea
Logotipo de RunDot

Respuesta de RunDot

Thank you for taking the time to provide feedback on your billing issue. We apologize for falling short of your expectations and not providing an excellent experience. We'd appreciate the opportunity to further discuss your issue. Please email us at athletesupport@TriDot.com so we can schedule a follow-up call to resolve the issue. Thank you.

Valorada con 2 estrellas sobre 5

The trial was hit or miss.didnt receive…

The trial was hit or miss.didnt receive any reminders of training for the day without checking the app. Kept getting emails to join the FB group then when I asked to join was knocked back. That's why I haven't signed up there's something not quite right about it all

1 de febrero de 2024
Opinión espontánea
Logotipo de RunDot

Respuesta de RunDot

So sorry to hear you had trouble accessing the Facebook group. Please feel free to reach out to Support for assistance at Support@RunDot.com. You can have your training sessions emailed the night beforehand by going into your account Preferences, Notification Preferences, and turning on "Email me my daily workouts."

Valorada con 5 estrellas sobre 5

An excellent way to improve your running and enjoy it!

I have used RunDot to support my training. Not only has it helped with my performance, but I also really enjoy the sessions! There is a lot of variation, some hard, some not so hard, but all helping to get users stronger, fitter, faster and happier!
The training can easily be coorperated into my ever changing schedule which is something I've struggled with in the past with other training plans/methods.

29 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Not just a random training

I love this training app, no more guess work for me of what to do next on my training schedule, it is really personalized to my own abilities which is a game changer as I don’t have to meet a generic expectation of what my performance should be like, very customized to my needs and strength/ endurance

17 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stayed on after the free trial

Completed a free 2 month trial of the Complete membership while preparing for a 10 mile trail race, and paid full price for a third month at Complete. Training-wise, I felt prepared for the trail race in terms of time on my feet, but the time prediction was pretty far off despite uploading a course elevation profile to Run Dot and having a good run that day. I then downgraded to the Lifestyle membership for 5 months as I only had a 5k or 10k on my radar next. I felt well-prepared for my 5k and came close to my predicted time on race day. I remained injury-free, to boot. Would recommend RunDot for road race prep.

27 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

RunDot keep this old lady running!!!

RunDot has been an amazing training program for me. At 63, I am able to run injury and pain free AND the program has helped me improve my times. I HIGHLY recommend the program!

Staff has been extremely helpful whenever I have had questions about the program or the app functions.

15 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredible Training App!

RunDot has truly been such an invaluable tool for me and my training as a relatively newer runner wanting to get into racing. I love that it’s constantly evolving based on your skill level, so it’s easy to trust the process. The strong sense of community and support has also been so incredible in my experience using RunDot.

29 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Running Program!!

I have been using Rundot for 5 months and it puts together a customized running routine based on current fitness, abilities and scheduled races with priority designations. It focuses on improving aerobic fitness, muscle endurance and speed threshold. Helping you put in the miles while adapting and avoiding injury. It has changed many aspects of my running routine and structured it well, giving me a better outlook moving forward.

9 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

If you want to see results and…

If you want to see results and improvements… train with RunDot! I love how easy it is to follow the plan and that you can push to your Garmin! I achieved my goals on half marathon and did my first 50k just this weekend… trust the plan!

9 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

RunDot has been an absolute game-changer for me!

"RunDot has been an absolute game-changer for me! As someone with a heart condition and asthma, this app has truly transformed my fitness journey. With its assistance, I've gained remarkable control over my heart rate, effectively lowering it and boosting my heart strength. Thanks to RunDot, I've even eliminated the need for my asthma medication, as it's helped me better manage my breathing during workouts. Plus, I've noticed significant improvements in my recovery times. I can't recommend RunDot enough for anyone looking to take charge of their health and fitness!"

11 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Joined RunDot in December 2023…

Joined RunDot in December 2023 following a recommendation from a friend who had raced for GB (age group) Really enjoyed the structure of the weekly runs, support from the RunDot community and easy to follow training schedule- excited to see what 2024 brings

11 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

RunDot Helped Me Stay Injury-Free

I was an avid recreational runner about a decade ago, but was waylaid by a labral tear and 2 pregnancies. Every time I tried to get back into running over that decade, I ended up in pain and discouraged. Even what I considered to be easy trots would trigger hip pain that radiated down my leg. I tried PT and nothing seemed to help.

Things started to turn around when I found pilates and started to strenghten my deep core muscles. I felt ready try running again, but was reluctant due to my previous failures. And then I found RunDot.

This program has helped me ease back into running and build my base of fitness injury-free. I have been at it for 3 months now and have already seen an improvement in my 5k time, and was able to finish a very challenging hilly 10k race this month. My hip has never felt better and I've fallen back in love with running.

11 de marzo de 2024
Opinión espontánea

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