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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I was initially allowed to place my order and charged, despite the item not actually being in stock. I ordered two items and returned one; however, I was refunded for the incorrect item, which was sig... Ver más

Valorada con 5 estrellas sobre 5

Dress was so pretty, it looked same as it was in pictures. Excellent service! It came on time. Definitely I will order again for upcoming wedding InshaAllah. I will recommend to buy Asian clothes only... Ver más

Valorada con 4 estrellas sobre 5

It is very clear that they put their customers first. Really appreciate the kind gesture of sending me beautiful surprise bangles with my outfit which I didn’t pay for. The outfit was just as I imag... Ver más

Valorada con 5 estrellas sobre 5

Excellent communication process, my emails and text messages get replied to straight away. 2nd time ordering and i’m amazing by the design and quality that rung mehal provides!! Recommended this websi... Ver más

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

Rungmehal.com, a UK-based multi-brand online clothing store that specializes in offering high-quality and genuine fashion and lifestyle products from well-known clothing brands of Pakistan. As a leading provider of fashion and lifestyle products, we have built a strong reputation for delivering exceptional customer service, fast delivery times and a wide range of premium products to our customers in the UK and Europe. Our aim is to bring you the latest and greatest styles from Pakistan’s most coveted brands, all in one convenient online shopping destination. We believe that fashion is not just about wearing the latest trends, but about expressing your individuality and finding the perfect outfit to suit your unique sense of style. We understand that time is precious, and that's why we aim to get your order to you as quickly as we can.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

59 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Product received not same as product shown on website

Product we received was not the same as the one shown on the website. We tried to get a refund or replacement, but they refused

23 de febrero de 2024
Logotipo de Rungmehal.com

Respuesta de Rungmehal.com

Hi Nasim,


Thank you for your trustpilot review.
As we have explained to you in WhatsApp chat, that the brands don’t provide all the laces and embellishments to create the identical look after stitching. And this is the common practice by almost all Pakistani designers. However, we do try to be as close as possible but it’s impossible to be the exact same as the brand has advertised and therefore we have clearly mentioned on our website for our customers to know before they place the order.
Also, suits are clearly listed to show customers what has been provided by the brand so they should know what to expect.
The suit you have purchased was from our clearance stock, which is non-exchangeable and non-refundable. This is also mentioned clearly in our return policy.
I hope this explains everything.
Thank you.

Saima
Customer Support Advisor
Rungmehal.com

Valorada con 5 estrellas sobre 5

love this website with my whole heart

Excellent communication process, my emails and text messages get replied to straight away. 2nd time ordering and i’m amazing by the design and quality that rung mehal provides!! Recommended this website to all my family and friends due to them asking every time i where do i get my outfit from!! any problems they contact you straight away and the amount of clothes options they have is amazing as well as the price!! They have gained a life time customer and have made eid and wedding shopping so easy for me. They always have a resolution for any problem that you may have and they made my eid order come in time!! I can 100% guarantee that you will love Rung Mehal as much as i do

3 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent communication throughout the…

Excellent communication throughout the ordering and waiting process. Once order received a personal touch added to the outfit by including a free pair of bangles. My little girl is in love with the outfit. Excellent quality and the service makes it even more beautiful. Will defo be buying from here again.

2 de abril de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Disappointed

Warning to all customers, If you want to wait 5 weeks for your order and then receive it smelling of strong moth balls, then purchase from this website. Initially, I was very impressed with the Customer Service as I mentioned that I was only 4ft 11 and the Customer Service lady advised that if I sent my sleeve and trousers measurements then they would tailor them for me. I was very pleased! Then having waited 5 weeks and two chasers later I received my two outfits. I spent £205, I expected a more than 2 strong smelling moth ball outfit! And the trousers and sleeves were too long. I expressed my concerns to customers service sent photo of the items . The trousers were definitely not correct and I was told that as it was a medium sized suit, the sleeves were correct as I gave my measurements but had not looked at their size chart to take this into account!! Really???? With regard to the moth ball smell, apparently that is normal warehouse smell. I asked how to get rid of the smell without damaging the outfits and received no response. I am very disappointed with the products versus what I paid. I buy a lot of outfits from other vendors and never received such smelly outfits and poor after care! Never again! A great shame!!

Reading the reply, I would like to respectfully request Saima to smell the outfit, that I have washed 5 times and the smell has not gone. I can provide independent witnesses to prove my point. If indeed the items were checked before dispatch then all I can say is that your sense of smell needs to be tested.

16 de marzo de 2024
Opinión espontánea
Logotipo de Rungmehal.com

Respuesta de Rungmehal.com

Dear Customer,

Thank you for your feedback.
However, we feel your review is extremely unfair. We had been in touch with you through out by emails and answering your questions and addressing your complaints.
As we mentioned in our emails to you that 4-5 weeks delivery time is normal for designers pre-order clothing and all our products are listed with the delivery time clearly mentioned on the website. It is then down to the customer if you’d like to wait that long or not.
With regards to the smell from the clothes you mentioned. We had explained to you in great detail in our emails that we do not use any products or deterrents at our stitching units, packing units or in our warehouse that can cause the smell. The suits were as they came from the brand directly and unfortunately, we have no hand in that. Also, clothes went through several stages and not at any stage we felt that they had an unbearable smell. You chose the size medium and your suit were stitched in size medium according to our size chart.
We hope we have explained to you again and addressed your concerns.
Thank you.

Saima
Customer Support Advisor
Rungmehal.com

Valorada con 4 estrellas sobre 5

Grateful

It is very clear that they put their customers first. Really appreciate the kind gesture of sending me beautiful surprise bangles with my outfit which I didn’t pay for. The outfit was just as I imagined if anything, better!

I’m grateful Saima

1 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic

Amazing outfit, beautiful quality. Customer service was outstanding couldn’t be happier, would definitely recommend.

24 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing

Hi
Just want to say a massive thank you the outfits have come throught. They loook AMAZING.
Service was absolutely amazing did not disappoint.
The team was very helpful in answering my questions.
Would definitely order again and Recommend!

4 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stunning outfit, fast delivery

Dress was so pretty, it looked same as it was in pictures. Excellent service! It came on time. Definitely I will order again for upcoming wedding InshaAllah. I will recommend to buy Asian clothes only from here. Perfect stitching and amazing fabric quality. Thanks 🥰

17 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very low quality of clothes after 3…

Very low quality of clothes after 3 weeks they asked how to stitch clothes and now after two weeks I recieved my clothes I am so disappointed to see them they made different not good quality and rabish service

15 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

I needed to ask few questions before ordering very professional, polite and helpful response
received. Pleased with the service and prompt delivery. Thanks 😊

22 de junio de 2023
Opinión espontánea

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