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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Order Number 87289 1st time I've bought from Running Bear. Fantastic transaction. Cheapest pair of original Hoka trainers on the internet , delivered swiftly with great correspondence throughout. I... Ver más

Valorada con 5 estrellas sobre 5

Being nearly 87 years old and an Honourary Membership to FRA only jogging and fast walking now. My original pants bought from R B. I needed new, so ordered, but wrong when tried on. Returned goods bac... Ver más

Valorada con 5 estrellas sobre 5

I ordered some NB Fuelcell Elite v5 running shoes with a brilliant discount, which arrived very promptly. To my surprise and delight, they were beaufifully wrapped, and accompanied by a present - a ru... Ver más

Valorada con 5 estrellas sobre 5

Great service from running bear. I'm running a marathon for the 2nd time and wanted to get myself a new pair of shoes. I did the gait analysis and bought a pair of stability shoes but unfortunately ha... Ver más

Información sobre la empresa

  1. Tienda de artículos para correr

Información proporcionada por diversas fuentes externas

👟The Running Specialists 🏃🏼‍♀️ Running Gait Analysis In Store or Virtual Gait Analysis 🥇 Running Bear Virtual Running Club


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

435 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Was recommended this store and it did…

Was recommended this store and it did not disappoint, the staff that were on were knowledgeable and extremely helpful. They did my gait and gave me a selection to try that were suited to my needs. Helping me to make an informed choice, as to what trainers I wanted.
Somewhere I will definitely revisit in the future.
Thank you!

31 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super service

Shoes arrived today, fast delivery. Note inside the box is why you use stores like this, for the personal touch. I will definitely be back 🙂

28 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent, trustworthy company

Bought a pair of women's Asics Gel Nimbus 27 from this company

Communication was excellent, the price was really good and the service was top notch. A handwritten note in the box was a really nice gesture

It was good to support a small, independent business

Would highly recommend and definitely use again

27 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cool Pants

Being nearly 87 years old and an Honourary Membership to FRA only jogging and fast walking now. My original pants bought from R B. I needed new, so ordered, but wrong when tried on. Returned goods back for replacement Brilliant service no worries at all . But previous experience similar. Highly recommended

15 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly Helpful Knowledgeable Bear Staff, Wide Selection of Top Quality Running Shoes, Clothing, Equipment

Friendly helpful knowledgeable bear staff. I frequently visit my local Nantwich branch to purchase my gym kit and exercise equipment - top advice regarding training shoes etc.
Always look forward to visiting the “Bear and Boost” cafe upstairs, recommend the healthy smoothies but also a great selection of delicious cakes, panini sandwiches etc…

2 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

I have bought shoes and clothing on different occasions from Running Bear, Nantwich and have always received great service! They have a great range to choose from and I would highly recommend paying them a visit

24 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Service!!!

I bought Black Brooks Trainers recently. They werent in stock in Alderly Edge where we occasionally visit as a treat. However, the amazing staff offered that they would be able to post these to our home adresss. We wanted these shoes for school wear and wanted them in time for the last day of school so we asked them if they would be in time for Friday last week (18th July) and they said they would be in time. And right they were, we got them in time before the expected time. These shoes are comfortable and wonderful. Amazing overall, and one of the reasons we won't stop coming here!
5 Stars ! *****

17 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just the best service!

Booked a gait analysis at Nantwich in order to purchase new running shoes and got just the best service! Professional, knowledgeable and friendly. No hard sell, lots of choice and I got the perfect trainers plus a cheeky 10%off in Bear & Boost - absolutely delicious. Can’t recommend enough.

3 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recently purchased a pair of trainers

Made a mistake on my order so rang them and got it resolved, within seconds!

Order came in few days and had a hand written thank you card (...put a smile on my face)

Will definitely recommend Running Bear to others. I will say 7 stars service.

14 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Running vest

Bought online a running Vest for pick up.
Very professional and friendly lady handed over to me very quickly.

Felt like family.
They run their business as a family and treat customers as such too.

1 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Visit Alderley Edge shop this weekend

Visit Alderley Edge shop this weekend, and all the staff were very friendly and knowledgeable. Can’t thank Sophie enough for all her help.

17 de mayo de 2025
Opinión espontánea
Logotipo de Running Bear

Respuesta de Running Bear

Thanks so much for the great review Hannah, Sophie will be delighted with your feedback!

Valorada con 1 estrellas sobre 5

Service not in line with promised

Website clearly states that orders before 2pm are sent same day. So having made an order on Saturday I was expecting them to be sent on Monday. Called up and apparently my shorts had been at some kind of event and weren't back yet. What is the point in me paying for 24 hour delivery? No notification from them either so couldn't get them elsewhere in time - thanks! Also, what kind of events are they sending the last stock item to?

UPDATE: Why would you be 'disappointed' that I didn't mention that you'd made no effort to offer an alternative or discount what I'd try to order? You offered a discount on 'full price items' which is useless for over half of the products on your site and in no way reflected what I'd ordered. When I am the only one who has lost out here and now have no gear for my race, what is it that you think I owe you?

19 de mayo de 2025
Opinión espontánea
Logotipo de Running Bear

Respuesta de Running Bear

Hi Oliver,

Thank you for your feedback. We’re genuinely sorry to hear that you were left disappointed, especially after the efforts from both Matt and myself to resolve the issue for you.

You’re absolutely right that our website states orders placed before 2pm are dispatched the same day – and in most cases, they are. Unfortunately, in this instance, the final item of that particular product had recently been taken to a race event we support and had not yet returned to our warehouse on Monday. This was an oversight on our part and not the standard of service we aim to provide.
In reference to ‘what kind of events are they sending the last stock item to’ - we’re a small business so our stock is therefore, smaller.

We completely understand your frustration – particularly when you’d paid for 24-hour delivery - and agree that we should have contacted you sooner once the stock discrepancy was noticed. We’ve taken this seriously and are reviewing our event stock procedures to prevent something similar from happening again.

As a small business, we genuinely care about every customer experience, which is why I reached out directly with an apology and attempted to put things right. While we’re disappointed this wasn’t reflected in your review, we do appreciate the opportunity to learn from it.

Wishing you all the best with your running,
Jordanna
Running Bear

UPDATE: To clarify, our use of the word 'disappointed' was not meant to suggest that you owed us anything. We simply meant that we're disappointed with the outcome as we weren't able to turn things around for you.

We appreciate your feedback - even if the outcome wasn't what either of us had hoped for. As a small business, all we can do is learn, take action and do better going forwards.

All the best,
Jordanna
Running Bear

Valorada con 5 estrellas sobre 5

Very quick an efficient

Very quick and efficient . Ordered my trainers on a Monday evening and here by Thursday the same week! Package well. Was a little apprehensive at first as never heard of this company as I’m up north , but wouldn’t hesitate to shop again. Support these local independent businesses

15 de mayo de 2025
Opinión espontánea
Logotipo de Running Bear

Respuesta de Running Bear

Thank you so much for the lovely review, we really appreciate it! Happy Running 🐻

Valorada con 5 estrellas sobre 5

Really lovely experience!

Really lovely experience shopping with this small business - great item (I bought the dryrobes), arrived really quickly, great packaging and lovely touch in the handwritten note also. Have just purchased from the site again also! Thanks so much.

15 de mayo de 2025
Opinión espontánea
Logotipo de Running Bear

Respuesta de Running Bear

Thanks so much for the really kind review! Hope you love your items 🐻

Valorada con 5 estrellas sobre 5

Great service in store

Came in to the Alderley store recently for some advice on a new training shoe. Left with what are my new favorite runners and was very happy with the service from the team. Always a great experience when I visit the shop

11 de mayo de 2025
Opinión espontánea
Logotipo de Running Bear

Respuesta de Running Bear

Thanks so much for a really wonderful review! See you soon 🐻

Valorada con 5 estrellas sobre 5

BEST RUNNING SHOP!

Fantastic service from Jordanna and the team, the staff are always so friendly, welcoming and helpful. Wouldn’t shop anywhere else for my trainers

9 de mayo de 2025
Opinión espontánea
Logotipo de Running Bear

Respuesta de Running Bear

Thanks so much for a great review! We really appreciate it! 🐻

Valorada con 5 estrellas sobre 5

5* Amazing customer care!

I have had nothing but fantastic experiences with Running bear. I’ve been to the Alderley Edge store and more recently the Nantwich store. The staff really can’t do more for you. Especially Jordanna. She was so lovely, knowledgable and easy to talk to. She found my partner the perfect trainers he needed. I have since recommended Running Bear to my friends. I’ll certainly be back to this store. It’s so lovely to see genuine people who care a great deal about customer care. 5*

12 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rude member of staff

Visited the Nantwich store and the man that helped me was so helpful, I tried lots of trainers. The ones I chose were a light colour so he showed me the colours he could order. I chose a navy pair. Got a phone call six days later to say they had arrived but a different colour had been sent, because the ones I wanted weren’t available. I was sent a photo of them but wasn’t keen on that colour and I said I would like a refund so on the Sunday I went back to the store for the refund which is 40 mins away from my home and encountered a very rude member of staff called Jordana. She said the right colour had been ordered now and they would be in in a few days. I said Ive managed to order them from another company and her words were ‘ouch’. But no one had informed me that the right ones had been ordered. She said she had been too busy to phone me. When I went into the shop there was only one customer there and another two members of staff standing around.
Every time I tried to talk she cut me off. She was even rude to another member of staff who tried to help me.
Such a shame that what started off as such a good experience was spoilt by this one person.
She said she didn’t know I was coming in for a refund but I’d told the man on the phone I would be in at the weekend to get my money back, maybe the staff need to communicate with each other more

11 de mayo de 2025
Opinión espontánea
Logotipo de Running Bear

Respuesta de Running Bear

Good Evening Marion,

Thank you for taking the time to leave us a review.

I’m really sorry that you were disappointed with the service received, we tried to resolve this matter for you both in-store and over email this morning, so it’s very disheartening to see that you’ve still gone ahead and left a 1 star review, which can be extremely damaging to a small business.

After being in for quite a lengthy free gait analysis, your decision to then purchase them online from a big online competitor obviously disappoints us but that’s entirely your decision and we hope the trainers work for you.

I won’t get into a discussion on here regarding the facts, but we were both serving at the time and our till assistant needs help to issue refunds, hence why she called assistance over.

We take on board all of your feedback and we’ll strive to do better going forwards.

Kind regards,
Running Bear

Valorada con 5 estrellas sobre 5

Super helpful

Super helpful, beautifully packaged jacket and good price. Been looking for ronhill mercurial jacket for a while and v good price in sale. Loving the jacket so far too.

11 de abril de 2025
Opinión espontánea
Logotipo de Running Bear

Respuesta de Running Bear

Thank you so much for such a lovely review! Hope you love your jacket ☺️

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