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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I recently ordered the Chelsea cocktail making set. I’m really impressed, it’s absolutely beautiful. Beautifully presented in a gorgeous box and looks much more expensive than it was. The order als... Ver más

Valorada con 5 estrellas sobre 5

Arrived quickly and packaged beautifully in a big presentation box. Cocktail shaker set is a great shiny copper, everything feels weighty and expensive. The bar tools are easy to use - perhaps a littl... Ver más

Valorada con 5 estrellas sobre 5

What fantastic service! Can't fault anything. I ordered 39 Cocktail Bath Sets which were shipped and delivered the very next day and for free (even better!). Communication from the team was also supe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Second time using this excellent company for cocktail products. Quality gin board and bar towels that will look great at our next drinks party, or if I’m honest, every week. Super quick delivery be... Ver más

Información sobre la empresa

  1. Tienda de artículos para el hogar

Información proporcionada por diversas fuentes externas

Rusty Barrel lives for cocktails. Founded in 2017, we are a UK based barware company passionate about infusing quality and true value into everything we create. We strive to share our passion and excitement for all things 'barware' by providing premium products, timeless designs, and expert guidance. We also understand that you've got some tricks up your sleeve, too. Share your ideas with us, send us photos of your creations, and connect with us however you'd like. Let's share our love for cocktails together.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

494 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(494)

17 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Web site rubbish

Web site rubbish, tricked onto shopify and details kept without my permission. I purchased the last two 500ml of espresso martinis, which I did without shopify. Then I was told I could buy the last four 200ml express martinis which I did but this time I was moved to shopify which had all my details. So Rusty Barrels account of this is incorrect.

17 de marzo de 2023
Logotipo de Rusty Barrel

Respuesta de Rusty Barrel

Hello David,

Thank you for your feedback.

As explained by email, the Shop App is from Shopify - not Rusty Barrel.

The only way the Shopify "Shop" App works is if you already have an account with them; it's nothing to do with us. You must have previously downloaded the App or browser plug-in.

You can read more about this here: https://shop.app/

As always, we remain available at support@rustybarrel.co.uk should you wish to discuss this further.

Kind regards,
Rusty Barrel Support

--

Update 23.3.23

Dear David,

We do not store any customer details without their consent. Furthermore, we certainly don't store any payment details as this would be in breach of data protection laws. We have no reason or desire to do this.

You must have either opened a "Shop" App account separately, or your web browser is saving your details.

To confirm, this is nothing to do with us.

As always, we remain available at support@rustybarrel.co.uk should you wish to discuss this further.

Kind regards,
Rusty Barrel Support

Valorada con 5 estrellas sobre 5

I have now purchased 3 cocktail shaker…

I have now purchased 3 cocktail shaker sets and recommended to my sister who also purchased one. They are beautiful, and very well made. They make a beautiful gift and each recipient has been blown away when they opened it. Service is great. I already have another person in mind to buy for soon. Sue

23 de febrero de 2023
Valorada con 5 estrellas sobre 5

I work in the Hospitality industry

I work in the Hospitality industry, and our clientele in relation to beverage is primarily draught pour, along with wine and spirits. As such I recently purchased The Rusty Barrel Mayfair cocktail set, as I wanted to expand my pedigree. I received my order promptly and wow absolutely fantastic. Utensils are of quality craftsmanship and wouldn’t look out of place in a High End London Establishment or on the side table of a home bar. In addition to this I received a wonderful personal e-mail thanking me for my trust in this great brand.

28 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely selection of high quality…

Lovely selection of high quality products delivered in high quality packaging and packed well to avoid damage. Prompt delivery within the timeframes quoted and lovely customer emails with a personal touch throughout the process.

Overall, a fantastic customer experience and I would highly recommend.

Thank you!

23 de enero de 2023
Valorada con 2 estrellas sobre 5

“The quintessential British Company”…made in China.

“The quintessential British Company” is how they market themselves.
Sadly everything is made in China.
As I don’t wish to support the regime I emailed customer services after I received my order, saying I felt their marketing was misleading.
They didn’t bother to reply.

28 de noviembre de 2022
Logotipo de Rusty Barrel

Respuesta de Rusty Barrel

Hi Sue,

Thank you for your feedback, although we did chuckle when we saw your email signature: "Send from my iPad" (It's made in China 🫣).

I can confirm that we replied to your email on 11.11.22 at 17.42. It may be working checking your junk folder.

I have posted our original reply below for balance:

"Dear Sue,

Thank you for your message, and I am sorry you are disappointed with your order.

Our products are sourced from all around the globe, including China. Our FAQ page shows this: "We're very proud that many of our products are made in the UK. Others are also sourced from around the world, including Europe, China and the USA."

Of course, we appreciate that everyone has their beliefs, and if you would like to return your order for a full refund, please let us know.

Best wishes,
Rusty Barrel Support"

If we can be of any additional assistance, please don't hesitate to reach out to us at: support@rustybarrel.co.uk

Kind regards,
Rusty Barrel Support

Valorada con 5 estrellas sobre 5

Quality products

Quality products, delivered efficiently. Great gifts for my wife for Xmas. The Espresso Martini kit and the cocktail shaker were perfect. Highly recommend.

2 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stylish Gin Board

Second time using this excellent company for cocktail products. Quality gin board and bar towels that will look great at our next drinks party, or if I’m honest, every week.
Super quick delivery between Christmas and new year.
Stylish web site, great products.
Thank you

31 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have used the Rusty barrel multiple…

I have used the Rusty barrel multiple times now mainly for Christmas and moving in presents. Really professional small business with high quality products I would recommend the rusty barrel to anyone looking for gift ideas. No problems with delivery even over the busy Christmas period.

11 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

A special thanks to Chris

Online ordering is a nightmare at the moment with the Royal Mail strikes 🙈
However, having contacted Rusty Barrel for an update (spoke with Chris), they were more than happy to help and my parcel has now arrived in time for Christmas xx

15 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service would recommend

Had some delays but was provided great support throughout! I knew my order might get caught up in the Royal Mail strikes but I emailed in and the guys helped me throughout and of course the parcel did turn up! The set is lovely, the packaging makes it the perfect gift 🍸🎁 would highly recommend, small British business!

1 de diciembre de 2022
Opinión espontánea

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