RwandAir Opiniones 

Awful experiences on both journeys. Do not use at ANY COSTS especially if you have connecting flights.
Unacceptable communication and total confusion, which has left us and other travellers stressed and unhappy.

Qatar airlines need to drop Rwandair! They don't need a company like this to represent them. Our luggage was purposely left in Qatar going to Rwanda and then left in Rwanda going to Qatar. Don't use! The President of Rwanda needs to fire everyone

Dreadful airline that constantly changes schedules without any care. Our return flight was cancelled and they simply thanked us for our understanding!
Avoid at all cost. Not worth the stress!

Our Rwanda Air flight was delayed by 24 hours, and the entire experience was a disaster from start to finish. The hotel they put us in was appalling – dirty, uncomfortable, and completely unacceptable for stranded passengers.

Communication from their customer service staff was non-existent. We were left in the dark with no proper updates, no clear instructions, and no real assistance. The staff at the airport were unhelpful and seemed uninterested in resolving passengers’ concerns.

The entire process at the airport was disorganised and frustrating. I would strongly advise against using Rwanda Air – poor service, poor management, and zero care for customers.

Do not use this airline.

I am a frequent flyer with Rwandair and in the silver class, which means I take at least 20 flights with them in a year, over 80% of which are intercontinental. Increasingly, I am getting frustrated at the delays and cancellations. It has happened several times (three times for me to London from Kigali this year). The customer service agents have a mixed bag of good and not-so-kind people. The airline also doesn't realise the value of passengers' time when delayed. I am frustrated, and despite my allegiance over the years, it appears I have to say no more to the airline. It's become difficult to recommend them anymore. And whoever is responsible, including RDB, please help the team work on customer service. Compensate when you have to.

⛔️⛔️⛔️Do not use this airline whatsoever, if you think you are going for cheap flights, you will regret it, our flight time was changed with no explanation,end up stuck in Kigali for 5 hours with kids travelling ,Help desk doesn't know what is going on , only one screen working showing flights timetable, you can't even hear what's been said on the speakers , you will see your flight on the time table written check in closed while they is no gate number yet , first time and my last time flying with Rwandair , was warned not to use it ,but ignored, lucky we get to our destination with all our Luggage , some people didn't ⛔️⛔️⛔️DO NOT USE THIS FLIGHT for real

Purchased a seat a month before departure and it was changed the day before departure, delayed in Kigali for 7 and half hours. Tried to phone customer service and they hung up on me, this airline is now one of the appalling airlines it’s better to use BA, Qatar, or Emirates I have never been so disappointed with an airline

Worst,terrible, airline. PLEASE DONT FLY WITH RWANDA AIRLINES u will regret it. I wish I could give zero 🌟 to this airline. They changed our flights from July 23rd to August 6th. Come August 6th we get to airport they said the airline is full and we don't hv tickets 😑 yet we was recieving emails from them about our flight. We was 3 people in office complaining of the same problem and all 3 of us our destination was Los Angeles. This means it is game done and they know what they were doing. After screaming and exchanging words with Rwanda Air Entebbe airport manager they got us tickets SMH yet initially they said the door was closed. Please please if u want to enjoy your travel experience, don't fly with Rwanda Airlines. I will never ever fly with this airline again.

I had one of the worst travel experiences of my life with RwandAir, and I feel compelled to warn others.
On flight WB711, I left my phone in the back pocket of the seat. I realised almost immediately as I was about to enter the airport at Kigali, and tried to go back to retrieve it — but I was denied re-entry. I then spoke to numerous RwandAir staff and supervisors who promised to look for the phone. I even showed them the live location of the phone, still on the plane, using my husband’s device. Despite this, they did nothing.
Over the past three weeks, I’ve followed up multiple times, spoken to supervisors in person at Kigali airport, and emailed every address I was given — not a single person has replied. I chased this up again in person during my return flight, armed with every detail they needed, and I was once again met with complete incompetence.
Worse still, at Kigali, there's only one RwandAir rep to deal with all customer queries — who clearly has no authority or understanding of how to handle anything. They repeatedly claim they’ll call a “supervisor,” but the person who shows up is never one, and the process resets. Just today, around 20 passengers including myself were made to wait endlessly for unresolved issues, left confused and stranded.
My phone is now gone — likely stolen by someone on the aircraft — and RwandAir has made no effort to investigate, recover, or even acknowledge the matter.
Avoid RwandAir. Their systems are broken, their staff are not equipped to help, and their customer service is simply non-existent. I wouldn’t recommend them to anyone, especially if you value your time, belongings, or sanity.

All of our flights (4) got canceled or delayed. Rwandair didn't communicate at all. It's the worst airplainexperience we've ever had. We never fly again with Rwandair!

The few times I have unfortunately had to use this airline has resulted in every flight either cancelled or delayed. Avoid this airline at all costs!!

Nous devions quitter Kigali le 27 aout 2024 à 0h30.
quelques heures avant, nous avons appris que notre vol était annulé, sans raison ni mécanique ni méteo. Nous avons dû partir le lendemain, sur un vol passant par Bruxelle. Nous avons compris à Bruxelle, au nombre de passager restant dans l'avion pour Paris, que notre vol était annulé pour une question économique: les passagers Kigali Paris ne remplissaient en effet pas l'avion.
Du fait de ce changement, nous avons eu beaucoup de frais suplémenatires qui n'étaient pas prévus: changement de train, hôtel, repas
et malgré demande et rélamation, et la loi, rwandair ne nous à rien remboursé

Aircraft change to an inferior product, delay on the way home of 26+ hours, left stranded. Same story as most of the other reviews really. Trying to get the money back that I spent is almost impossible, Rwandair customer service just ignoring me, I have called and sent hundreds of e-mails but just not replying. Service on board was okay on the way out, very good on the way back to London but this airline doesn't deserve to operate the way they are currently performing. Avoid at all and every cost - literally, I promise it is not worth whatever money you save. I would rather walk than travel with them again.

I arrived at Murtala Muhammed Intl Airport Nigeria 5 mins late to the close of check in and the staff refused to check me in saying I am late even when the counter was still open checking in people who have crossed the barricade. Unforseen Circumstances can cause a delay which should be considered especially for people who r few minutes late but this airline refused even when I told them I am traveling to London from Kigali. The next day flight had no flights moving from Nigeria to Kigali and finally London, only from Nigeria to doha and to London which was estimated for 39 hours. I pleaded, knelt down, begged and begged but they refused to check me in. This is pure wickedness from the staff and the entire Rwandair air. This will be my last time myself and my entire family will use Rwandair air. Human empathy is completely zero. Do better.

I was supposed to travel on the 26th of July 2025 I came late by just 5mins pass checking in time,the attendants were still there checking in still they were that wicked not to check my bags in despite the flight had a delay of 30mins,I so much pleaded still those people in Lagos Murtala Mohammed airport Nigeria were determined I miss that flight and few others that were late even when I screamed I was going to London it’s a connecting flight,when I checked after everything there was no flight to London the next day from Kigali it was only a flight going to Qater which the total trip including waiting time was 39hrs and this people were that wicked for just 5mins lateness even when they were still all there checking in people and they were so rude terrible rude

I have entered other airlines as long as the counter has not closed and people are still checking in and your on the queue you will be checked in.

This is such a useless airline even when I traveled from London to Nigeria on the 10th of July the food was so terrible, we had not even arrived Kigali when they started taking off our blankets from us probably to rewash for the next flight, and going to Nigeria from Kigali we had no blanket according to them because it’s a day flight( this was a flight of 5hrs) and we were left with the cold from the air condition

it was my first time and it’s gonna be my last and also to my friends

In everything you do make sure you don’t fly Rwandair
Fly from Kigali to Heathrow and 3 out of my 4 bags were missing. The customer service at the airport was awful. You know I could leave a bad review but you can’t shame the shameless. The airline is shameless apparently that’s a normal practice for them to delay people’s luggage pass 24 hours after they arrivals
No responsibility for damage goods no urgency in their code of duties. Will be taking legal actions against them.

Flight time today moved 4 times. Sat at gate for latest boarding time given. No rwandair staff are here, no information as to whether it’s going or not not. They’re already terrible but steadily getting worse. Flight will leave “just now” is the attitude of this airline

I had two 24-hour layovers — one each way — with no clear communication, no hotel voucher, no empathy.

They acknowledged fault when I emailed. Said they’d resolve it.
Then nothing.
Ghosted across email and WhatsApp. Managers who were once polite stopped responding altogether.

You don’t forget a delay like that. You remember who ignored you after.

I’ve documented everything.
Your silence has a cost.

I was delayed over 13 hours on a RwandAir flight — no proper notice, no care taken, no where to rest. I reached out directly and was told I'd be compensated.

They responded once… then vanished.
Emails ignored. WhatsApp managers clearly instructed to go silent.

Not a slip-up. A tactic.
You don’t ghost someone who’s calm and patient unless silence is your system.

I’ve got the receipts.
Time-stamped. Cross-platform.
You’ve got 24 hours before I escalate this to platforms you do monitor.
— SJ

I appreciate RwandAir acknowledging my complaint about the vegan meal I requested on my recent flight from Johannesburg to London. Even though my special meal request was confirmed, I was served meals containing dairy on both parts of my return journey which made me feel unwell.

They responded quickly at first and said they escalated the issue to the right teams but I have not heard back or received a solution after more than a month. This delay is really disappointing and has affected my overall experience.

I hope the airline improves how they handle special meal requests and communicates better with passengers in the future.