RWG Mobile Opiniones 

I’m in Australia a can’t connect to mobile network despite being in credit. No reply from my emails to customer services! Contacting RWG by phone directs you to Nowmobile helpline who haven’t been able to fix the problem. Can’t port to another provider as I’m not in the UK. Hopeless customer service!

1. N.B. Their subscriptions are per Calendar Month (as some others have found when they stop working at month end) So buy it at the beginning of the month not near the end. It runs out at the end of month 12 and month 1 is the Month you buy it (even if it was the last day of the month) not 365 days after you pay your money.
2. Customer Service is Non-Existent. Impossible to get refund so always pay by Credit Card or Direct Debit and get the Bank to sort it out.
3. Default Customer Service Language is Welsh (I think...Just incoherent gabble), eventually got it in English by pressing a few keys at random.
4 It is really just NOW, RWG exist in name only. Even their customer service number - 669 is NOW.
5. OKAY if you just want a simple no nonsense contract on a widely available network (EE) that works which it mostly does.
6. Says you can renew after 12 Month but they don't tell you or prompt you, it just stops working and reverts to your vastly more expensive PAYG credit if you have one. You just have to buy another 12 Months worth but do it on or soon after the beginning of the month and then WAIT FOR 3 DAYS. DON'T DO IT BEFORE!
7. It takes 3 days after paying for it to appear if you are lucky so that is at least 3 days lost from the beginning of the month. I had to ring NOW not RWG to get it posted on to my account.
8. Whatever you do...DON'T have 2 SIM's on the same account and email address ... System can't cope with it ADD-ONs and subscription randomly go to either SIM despite you telling it which one you want.
9. Can't do anything in a hurry, e.g. You need a Data Add-On as Broadband is broken.
10. In short..A very strange company hiding behind a fancy Website so just go straight to NOW and forget about this lot cos they forget about you once they have your money.

This company should be shut down by the regulators, I don't know how they are allowed to trade. I had had two Sims from them and had nothing but trouble. I got cut off completely for days at a time. I contacted RWG and got reconnected, I then got disconected again. RWG sent me a new Sim card that worked for about 6 months and then cut off completley. I contact RWG but got no replies and could see many other people online where suffering the same fate as I, cut off and unable to contact anyone. The second Sim I had was still functioning on my phone, it had £2.50 of data left on it, I paid £10 for data on the phone and got an email saying I had paid, I tried to use the phone straight away but it had been cut off straight away after I had paid the £10. I contacted RWG asking for a refund or a reconaction but got no replies for weeks. In the end I had to issued a County Court small claim to get my money back. DO NOT HAVE ANYTHING TO DO WITH RWG.

Non-existent customer service. Just impossible to get a response from, meaning that by signing up with RWG it seems that you're essentially agreeing to pay them forever. Recommend you learn from my mistake, and avoid this company - I'm sure there are plenty of other providers out there who can be trusted with your card details!

AVOID.
Really, neither of my sims can receive or make calls but multiple emails don't get answered.
even when a sim is working often people just hear it ringing and ringing. On testing I find that too.
Ok, so some people find things work and write a good review. they'll soon be back when things go wrong.

I have emailed RWG twice, 18th & 24th October, to enquire about obtaining 2 sims from them transferring my current mobile number on a PAYG basis.

As yet, 28th October, I have not had one single reply from them.

Wished I'd never ordered a SIM form RWG who then turned out to be NOW Mobile. 5 days for sim to arrive, 7 days to port number...No compensation despite ofcom saying I was entitled to it so made a complaint. Emailed RWG and NOW and received no response from either.

There's no way to cancel my subscription online. I emailed customer service and they didn't even open the email. I phoned them and they would not send me a confirmation email that my subscription was cancelled. They made every effort to fob me off. I have raised a complaint with my bank to get 3 months subscription back. This company is a scam!!!!

Edit Update 20.10.25 Despite being ignored for so long and told twice I would lose the 12 months prepaid, I have today received an email saying they have transferred the balance of the contract to the second number with them, all as requested. They also apologised on X for the delay. HOWEVER, this has not worked and there is no service.

-----------------------------

Original Revue

I have a 2 year prepaid contract with RWG and the first year was good, so after 12 months I took out another for a second number. Very soon afterwards the network service changed to NOW and from then everything went downhill.

Making and receiving calls and voicemail is so hit and miss where I live, 90% miss. Because of this, as the first contract was recently nearing its end, I tried to swap it to the balance of the second SIM, but it's apparently non-transferable, or refundable, even within the same account.

I have tried every method to get a response and PACs from RWG to cut my losses and move the numbers elsewhere for a usable service.

RWG do not respond to their website contact form, to emails, or social media and the office number on their website is out of service. I called NOW and also emailed for a PAC code, which never came. I kept persevering.

Finally today via phone to NOW, I obtained PAC codes for both numbers and am moving to a service I know and trust as reputable.

Avoid this company to avoid lack of service and frustration.

Required a new SIM card to reactivate a number on RWG PAYG. Emails were unresponded to. The new contact number went through to Now Mobile on each occasion the operator claimed they were struggling to hear me due to a poor line (I tested it by leaving myself a voicemail and it was fine?!). Thereafter, after checking the poor reviews on here, followed advice and directly messaged Now Mobile via the webside instead. Over three sessions they were helpful, I was able to get a replacement SIM & they had this connected to Now Mobile. Shan't be going near the RWG Mobile site again. Wouldn't hesitate to use Now Mobile direct messaging in future.

Terrible customer service - they just ignore emails. If you phone you get through (eventually) to Now Mobile (not RWG) but they couldn't help me. Although I have a signal, I cannot make or receive voice calls on both my RWG sims. At first, I thought it was a problem with the SIM so got a new SIM but had the same problem with the new SIM. Yet I have another SIM (also via EE network but a different company) and I can make and receive calls on that so it's not my location.

Their support ignore your emails and sometimes your phone calls all the time. I say 'all the time' because you will be phoning them constantly because of problems. If you're looking to be able to make calls and send texts whenever you want don't bother with RWG because most of the time you won't be able to even though you're on the EE network.

Weird to give a one star because nothing has worked. Three sims, none have been activated. At least one sim was bought with a plan so money left the account.

No responses from any contact. Pity

Been with RWG as a pay as you go customer for a number of years and had no problems .I switched to one of their pay monthly plans , I wanted to keep my number but they sent me a new SIM card ( not used ) instead . I have emailed them lots of times about this and never get a response ,also filled in the contact form on the website and just got an automated reply .
I have cancelled this contract well within the 14 day period ( consumer rights and RWG t&c ) and not had a refund .
I suspect this company is going out of business so don't sign with them ,if this is not reason enough they have no customer service , behave illegally and deny you your Consumer Rights .I shall now pursue this matter with Trading Standards and OFCOM .
The voice mail system is not working one number being disconnected and the other just goes dead ,nothing done about this either .
On their website they make a big deal about being transparent ,really I think it' just a joke like the rest of the company .
YOU HAVE BEEN WARNED . AVOID

It's bad, truly bad: customer services only answer on the phone, and STILL phoning them doesn't always work. Despite having EE range, data still doesn't work reliably. Calls only go through 2G. Recently got a data add-on, it took more than 24h to activate. Definitely the WORST network I've ever used.

But 5Gb for 5gbp/month, with EU roaming, with no contract, that's truly the best price in UK. (It can get even cheaper, if you get their 12 month sim! But I really can't recommend that for anybody, and I'm a 1+ years customer). And roaming genuinely works, tried it in multiple countries! For that amazing value, I think RWGMobile deserves 3-4 stars

Completely unresponsive customer services. Emailed several times, can’t get through on the phone (just doesn’t connect?) tried contacting through social media. Absolutely nothing. Is this company just taking money from people and not providing a service??

Was unable to activate the SIM card and emails several times with no reply.
Shocking company do not use or promote

Tried to cancel, no one responds to emails. Sent many emails. Every month now I request a chargeback from my card company. It must be costing them a fortune in chargebacks, I guess they don't care. Avoid them!

£2 month 100 minutes 100 texts 750 mb,

Tried to port my number, PAC code given from RWG wouldn't work and RWG customer services refused to help or answer any emails. Really poor customer service.