RWG Mobile Opiniones 

They posted SIM by 2nd class post took over a week to get to me.
I was planning to use in a LoRa gateway needing only a few k data per month, put it into a device using recommended APN, nothing connected.
Tried to call support, number redirected, tried the new number, no answer.
I wish I'd read other reviews first!

RWG has gone downhill pretty darn quick. They are in breach of the rules of providing pac codes within minutes (eSIM on gamma). Not Gammas fault, just crap RWG as they are not a partner of Gamma anymore… someone pulled the plug?
Luckily I found a post about a contact email at gamma and got my PAC code within 1 hour of emailing them. Have now left and moved my number to another provider.
I still have another RWG sim which is on NOW platform and the text pac works so just getting a new pac every 30 days should the service fail.

they wont let you leave, good business model?

One the most helpful people I have encountered. And total satisfaction with the results

Cancelled my subscription the day I received my SIM, never activated. Yet the month later they took another payment, ignoring my emails too.

I purchased a 24 month sim on 30th March 2023, the Sim wasn't delivered or activated until early April, yet they cancelled the contract on 1st March stating I had used 24 months - needless to say, I have requested my PAC code and will be moving provider, the customer service person was not helpful at all, the service wasn't great either - AVOID

Edited: Calling DOES NOT work at all. CS non existant. I never had this problem with other SIMs in the same phone / places.
Support numbers don't work and you won't get a response via email, office is in Newport, it is a virtual office. There is no one there!!!
PAC code did not work. Unable to transfer number anywhere else.
Tried them for 2 weeks, not a good experience.
2FA texts are hit and miss too. Don't expect to do any banking when you need to.
Seems like a guy in a bedroom running a mobile operator.
OFCOM not interested - another ineffectual and useless UK regulator!!!!!
Comms Ombudsman say wait 8 weeks, then they can deal with it as complaint within 6 months!!
Unable to bank or do anything!
Resigned my self to the fact I'll lose contact with lots of people and spend months trying to change mobile number with every bank, business and friend.
***ENSURE YOU CALL OFCOM TO COMPLAIN ABOUT THIS COMPANY**
This may not help you directly, but will ensure others don't suffer the same fate. Companies like this need to be closed down by the regulators.
OFCOM knows nothing of this company being run by Now Mobile..............

Hi All, I agree with everything that has been said. From receiving a good service and response from the customer service to now totally abysmal. In fact a few weeks ago RWG went dark no service at all on three of my phones in different locations and customer service number ending as soon as it was called from any line, no apology or explanation (yes I know I'm being naïve in expecting an apology). Since then downhill fast. I'm wondering whether they are about to cease. Anyway regarding obtaining a PAC, I sent PAC to 65075 many times which did not work instead it returned the msg invalid port out code. Tried a number times. Emailed support, tumbleweed ! Called many times but waiting up to 30 mins and calls simply ended. However as I had a third sim tried and managed to get through to a human after a long wait and requested a PAC code, result! My tip is to keep trying as painful as it is and if you are fortunate to have another RWG sim, try from that number. Not guaranteed but worth a try if you still have the patience.

purchased a sim January 6th and was charged but the following month was charged again, in full inc. £9 p&p. After countless phone calls, as no sim had arrived, it finally arrived 2 months later. Failed to get a refund of the additional costs charged. Ended up cancelling contracts. £20 out of pocket.... BE WARNED

Currently trying to port my number but the PAC code doesn't come through. Tried to contact them via email many times since at least January, and submitted through their online form 2 weeks ago and got no response. What's going on? They used to be quick at this 1-2 years ago.

Another issue, since last year, for some reason it's really hard to make and receive calls. I've since switched to another sim and it works fine so i know it's not my phone that is causing the issue. I have yet to talk about this though.

I am grateful however for the sim i purchased years ago as it gives me a bite sized amount of minutes, texts and MBs monthly for free after an inital £5 top up but calls are pretty much useless right now.

Paid upfront, no SIM sent, no response to emails or online form contact, not much chance of a refund. From other reviews it looks like the company is struggling.

*Edit:
Three weeks later I still had no response, but managed to get a chargeback via my card. Rubbish.

I bought a 5gb add on two days ago to fill in when my local Spanish SIM expired yesterday. The status is still 'order received'. I tried sms on 699 as advised. It wouldn't go through on ten attempts. Reminding me that over the past year, at least, none of my photo messages have been able to get sent via RWG. Including from Wales!
So, I rang the number in the email they sent. No longer in use! Had to ring a second time with a pen ready to write the new number. After waiting ten minutes on that number they cut me off. Rung yet again. After ten minutes waiting cut off again. Basically no way to contact them and probably no affordable data.

Update. I did eventually manage to get through. But they took payment twice

Avoid, RWG do not answer any customer enquiries. I have 2 phone lines with them and I have not had any service for 2 weeks now. I wouldn't recommend RWG to anyone.

I've had a SIM with RWG Mobile since 2021 and it's been fine until three weeks ago, when it sudenly stopped working. Despite several emails to their so-called Help Desk, RWG haven't bothered to reply to any of them. There's no point in paying for a total lack of service, so I've had to cancel.

Bought a one year esim which will soon expire. RWG won't or can't extend or give me a PAC code so will likely lose my number that I have had for 23 years. They proclaim to be a member of the communications ombudsman on their website but according to Ofcoms website they are not a member of any mediation organisation.
Avoid like the plague.

Terrible company have blocked my card and lost my number - resetittotal joke company customer service line doesn’t connect

Hopeless communication. I had a data sim for use in a wifi dongle, which stopped working. I tried calling them - the number on their website is incorrect and you get a recorded message telling you to dial a different number - and was then held in a queue for about ten minutes before I was cut off. This happened five times.

I then sent an email to their 'support@' email address. A week later it hadn't been answered.

I then sent a chasing email, which again went unanswered, so I cancelled the service.

If they can't be bothered having the correct telephone number on their website or answer emails they shouldn't be in business. I would avoid at all costs.

I think RWG used to be OK. Not anymore.
Now they are just a scam to take your money, send you a SIM (eventually), but not activate it.
No answers from their support email, and if you phone them, the line keeps cutting off.

This network has an intermittent issue where sometimes incoming calls won't ever connect. This happens on two SIM cards I have with RWG mobile, so it's not localised to the devices themselves.

I'm now at the point of emailing this company 4 times regarding this problem over the course of February/March and have heard nothing back; not even an acknowledgement that my ticket has been received. I've also used the contact form on their website to no avail.

Can't even be bothered phoning them if their email support is this poor so I've since moved networks.

Two days ago the service on my RWG Gamma stopped completely. I am now without any communication on my iPhone. Paid £10 in advance and now nothing. Failed to contact support team. Telephone from another Rwg customer did not connect. Why why why Lots of emails stilll no answer