R Woodfall Opticians - West Norwood Opiniones 

Well for a start the receptionists are very friendly and always ready to help. The optician I have been seeing is very professional and knows her job very well and I feel very confident in what she tells me. She is also extremely nice.

Brilliant engagement, care and attention from Tulsie - I really hope I got her name right. She is wonderful.

Wonderful staff

Very accessible friendly and professional service

Very considerate staff mad us feel comfortable

Very efficient explained each process as we went along.

Helpful, patient, friendly staff.

Made me feel comfortable no rush and explained everything I asked.
Excellent!

Staff were professional, knew what they were talking about and efficient

I have always used Woodfall’s in West Norwood, they are friendly and helpful and I will continue to use them in the future.

Lovely friendly staff, always helpful. Our whole family go to Woodfalls and wouldn’t want to go anywhere else!

All staff were very pleasant, knowledgeable and helpful and I’m very pleased with my new glasses

My experience at r Woodfall opticians

The vibes in the shop was good.
The staff knows what there doing.
They will contact me when my next appointment is due.

Staff were helpful and informative. The new glasses came quickly and were a perfect fit. I immediately noticed how much I needed them. Thankyou

Friendly and professional, have used for the past five years.

Poor service. I would definitely not recommend this branch and question the competence of the person who did my eye test. Despite an additional £30 to have a more in-depth analysis, I was wrongly advised that there was no need for cataract treatment in the next couple of years. I got the prescription glasses but still could not see clearly so went for a test in Boots 2 months later and was referred for cataract treatment on both eyes immediately.
I was also given a prescription without a signature which is a necessary/legal requirement, so I could not get glasses with the prescription and had to request a signed copy and go again.
Finally, I was not given an alert for my next appointment.
I contacted the CEO, Mr Woodfall, initially to lodge the complaint and he gave a super polite response while denying that there was a problem, he questioned my experience and supported Sana, the manager who had dealt with my complaint defensively and not at all apologetically.
Altogether a very disappointing experience.

Friendly and efficient. Always helpful.

Each time we've gone in for an eye test we're greeted by the lovely team. They're also very punctual and precise also.