Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... Ver más
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Do NOT order with company (RXLive pharmacy) 1st order was screwed up with only half of my Ensure drinks turning up (all of the wrong flavour) and I've NEVER had the missing Ensure drinks... Ver más
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I recently posted a review about RXLive which I have now taken down. I was contacted by the management from RX. They made every effort to explain the difficulty they have which turns out to be out of... Ver más
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I find it easy to contact them. Their telephone number is always available so even if you are not in to computers and 'chatting' online, you are able to call them, which is what I prefer. I have my m... Ver más
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Información sobre la empresa
Escrito por la empresa
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Información de contacto
3-4 chalice close, sm6 9ru, wallington, Reino Unido
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
3,9
Muy bueno
697 opiniones
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Not good customer service
Another company promising medication sent to your door in blister Packs, but failing on delivery of the services promised.
I signed up for RXLive because of problems with terrible service provided by Pill Time and Pharmacy2U.
I’m on 10 different medications to treat type 2 diabetes, high blood pressure and a heart problem, with multiple drugs for one condition, one specific drug I need to take 3 a day so when signing up for this service from RXLive, I thought it would be obvious that I’m signing up for blister packs, (why would I want 10 boxes to open every morning/evening)?… that would make no sense to anyone with ANY common sense.
The first order I placed arrived with no problem, fantastic I thought, at last a company that delivers the services promised and what I signed up for… a month later they sent me an email saying a repeat order of my drugs were on the way…. An order I hadn’t placed so I cancelled that order.
I then ordered a heart drug as I was running low. But after a few weeks I chased them up after non delivery despite selecting 24hr delivery as the presented option. I was then told the drug was out of stock and I should have received an email confirming they were waiting on a re-stock… no emails were received and after another week waiting for my order I contacted them again, I was promised the drugs would be posted and delivered next business day, they weren’t, but did arrive 48 hours later.
On the 24th May I ordered my months supply of 10 drugs on a 24hr delivery, but they turned up on the 3rd June some 10 days later.
When the months supply arrived, the box was opened, nothing was missing but it was a poor quality box and poorly packed with the drugs just thrown in the box.
None of these drugs were blister packed as per the service I signed up for so I called their phone number (which you have to google as it’s not obvious to find on the website.
I’m told that the service id signed up for was not the blister packed service and no record of this selection had been made, so clearly as the customer I’m in the wrong and it’s my fault (sigh)
I’ve been promised my drugs will be collected tomorrow (4th June) and my replacement blister packed order will be delivered on Tuesday of next week, I’ll do another review (negative) if it’s not, or a positive review if it is…
Customer service is full of excuses and Teflon shouldered people so I’ll see if they can get something right but I’m not holding my breath.
3 de junio de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and inconvenience you've experienced.
We understand how important it is to receive your medication on time and in the format that best supports your daily routine, particularly when managing multiple long-term conditions. Based on your experience, we recognise that we have fallen short of the standard of service you expected from us.
We're sorry for the delays you encountered, the lack of communication regarding stock availability, and the confusion surrounding your medication packaging preferences. We also appreciate your feedback regarding the condition of the parcel on arrival and the difficulty in locating our contact details.
Following your recent conversation with our team, arrangements have been made to collect your medication and prepare a replacement order in blister packs. We are actively monitoring this process to ensure it is completed as promised.
While we appreciate your patience, we understand that trust is earned through actions rather than assurances. We hope the corrective steps being taken will demonstrate our commitment to putting things right.
Thank you again for your feedback. Reviews such as yours help us identify where we need to improve, and we will use your comments to review both our communication processes and service delivery standards.
Kind regards,
RXLive Patient Support Team
Do NOT order with company (RXLive…
Do NOT order with company (RXLive pharmacy)
1st order was screwed up with only half of my Ensure drinks turning up (all of the wrong flavour) and I've NEVER had the missing Ensure drinks replaced ?????
2nd order also messed up ????
3rd order of what should have been Raspberry flavour Ensure drinks turned up again INCORRECTLY with the flavour of BANANA (I hate BANANA!?) and only had 10 drinks when it should have been MORE????
NEVER HAVE I EVER COME ACROSS A COMPANY SO INCOMPETENT AND MY QUESTION IS THAT IVE READ WITH OTHERS HAVING THE SAME ISSUE WITH OTHER MEDICATION AND BEING SENT WITHOUT EVEN ASKING THEM BEFOREHAND !!!!!!!???????
TIME TO HAVE A CHAT WITH MY GP AND TO GET THIS COMPANY REMOVED !!!
ANGRY, DISAPPOINTED AND SERIOUSLY STRESSED - NOTHING BUT INCOMPETENT
2 de junio de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
We are sorry to hear that you are unhappy with your experience.
However, we would like to clarify that RXLive Pharmacy dispenses and supplies items based on the prescription and quantities provided to us by your GP surgery. The amounts supplied on your orders were those that were prescribed and authorised by your surgery. We have sent you proof of this via email just now, they sent us 2000ml and 10 bottles is 200ml a bottle that equals 2000ml. We cannot give more than the prescription that is illegally and we cannot be do such activities.
We have already provided proof of the prescriptions received from your GP surgery, which confirms the quantities and items that were prescribed to us for dispensing.
Regarding the flavour issue, we understand your frustration. Unfortunately, when a prescribed flavour is unavailable, an alternative flavour may be supplied to avoid delays in treatment. We apologise if this was not suitable for you. We have tried to call 5 times to resolve the issue but you're declining our calls.
We take all patient concerns seriously and have investigated your orders based on the information received from your surgery. If you would like to discuss this further, we would be happy to review the matter again with you and liaise with your GP surgery where necessary.
Kind regards,
RXLive Patient Support Team
Sorry to RXLive
I recently posted a review about RXLive which I have now taken down. I was contacted by the management from RX. They made every effort to explain the difficulty they have which turns out to be out of their control. I have been with RX for 7 years and had no problems . But over the last few years there service was dropping leading to me finally posting my earlier review. Having spoken to RX, I would like to apologise to them. On the other hand I will be contacting my Doctors Practise Maassarani and Partners will be receiving an official complaint regarding mismanagement of my medication and preventing me from seeing the Doctor of my choice over many occasions this past and present year. Once again I apologise to you RXLive, together we will get thing sorted out .
22 de mayo de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you for your message and for taking the time to speak with us. We truly appreciate your apology and your honesty regarding your recent review.
We understand your frustrations and are grateful for the opportunity to explain the circumstances surrounding the issues you experienced. Your loyalty over the past 7 years means a great deal to us, and we sincerely regret that our service has not met the standard you expected in recent years.
We are committed to working together with you to resolve any ongoing concerns and to continue improving the service we provide. We also appreciate your understanding that some matters have unfortunately been outside of our control.
Thank you again for your continued support and for giving us the chance to put things right. We look forward to helping you moving forward and getting everything sorted together.
Kind regards,
RXLive Patient Support Team
Awful service. Incompetent customer support.
Signing up for the service was incredibly frustrating. It assumed falsely that I didn't pay for prescriptions even though I am under 60. Getting this corrected was difficult, then they failed to send a payment link, asking again if I had to pay. Then I was overcharged for two items when it is in fact two packs of tablets in one prescription. Then I was charged again for no reason. When I complained I received an email saying "I do apologise on our records you was charged this: £19.80" which is pretty poor English. After a description of the timeline I was asked "so what was the problem with your delivery?". I didn't complain about the delivery! This comes across as defensive and argumentative. You need to refund £19.80 immediately. This is appalling service and I expect a proper apology.
Edit: Now a follow up email, asking me to prove I paid £19.90 which is an amount I didn't complain about. Then a follow up saying it had already been refunded last Friday. Absolute gibberish. I want this to be escalated as a complaint.
Edit:
I received an apologetic email from RXLive and missed a call from them. It took until today (23/05/26) for a refund of the double prescription charge to appear back in my account. I trust they will perform better in the future.
18 de mayo de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
We are very sorry to hear about your experience and appreciate you taking the time to provide this detailed feedback.
What you have described is clearly not the level of service we aim to provide. We understand your frustration regarding the incorrect prescription charge status, the repeated confusion over payments, the overcharging concerns, and the inconsistent communication you received from our support team. We also apologise that your complaint was not properly understood or handled appropriately.
Your feedback regarding the clarity and professionalism of our communications has been noted seriously, and we agree that the experience you describe is unacceptable.
We would like to investigate this fully and ensure your complaint is formally escalated and reviewed by management. Please contact us directly with your details so we can look into the refund status and resolve this matter properly for you.
Again, we sincerely apologise for the frustration and inconvenience caused.
Update: our complaints team have followed up with the reason of a double charge. We have also tried to call to explain and apologies but had no answer.
Kind regards,
RXLive Patient Support Team
RXLive Consistently Deliver on Time
RXLive always keep me informed at every stage and consistently deliver on the date provided. I can recommend them with no hesitation.
18 de mayo de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for.
Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile. Thank you again for your trust and recommendation — we’re always here whenever you need us!
Kind regards,
RXLive Patient Support Team
Very poor considering medication is so…
Very poor considering medication is so important I feel this company is not bothered
Meds aren’t delivered on time and when delivered items can be missing and full quantities not sent
I am having to message all the time it’s taken so much of my time and its been a massive worry to see if meds will arrive
8 de mayo de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
We are very sorry to hear about your experience and completely understand your frustration. We appreciate how important it is for medication to arrive on time and in full, and we sincerely apologise for the stress and inconvenience this has caused you.
This is not the level of service we aim to provide. We are reviewing the issues you’ve raised regarding delayed deliveries, missing items, and incomplete quantities so we can investigate this properly and prevent it from happening again.
We have sent a link to your account so you can provide further details regarding the problems with your medication deliveries. Please respond with the same information you included in your review so we can look into this properly and work towards resolving the matter for you as quickly as possible.
Update: We have made multiple attempts to identify and contact you regarding this matter but have received no response. Unfortunately, without being able to verify who you are, we are unable to investigate or resolve your issue further.
Just as you took the time to leave a review and express your concerns, we kindly ask that you also provide the necessary information so we can properly assist you — especially if you are genuinely concerned about your medication.
Thank you for bringing this to our attention and for your patience while we work to resolve these concerns.
Kind regards,
RXLive Patient Support Team
Excellent customer service & superfast next day delivery - hassle free
Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all no hassle super fast next day delivery when they receive the prescription authorised. If you are unsure or 50/50 wether to change your pharmacy then don’t look any further. I changed pharmacy because of the stupid long queues or the 5min useless conversation before you get your meds. Just use them and thank me later
3 de mayo de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for.
Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile. Thank you again for your trust and recommendation — we’re always here whenever you need us!
Kind regards,
RXLive Patient Support Team
I honestly can’t recommend the team at…
I honestly can’t recommend the team at RX Live highly enough. They are always so very kind and helpful. It gives me such peace of mind knowing that they do everything they possibly can to make sure that my (and I’m sure everyone’s) needs are met. They are to be applauded.
14 de mayo de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you so much for your incredibly kind words. It truly means a lot to the whole RX Live team to hear this feedback.
We always strive to support our patients in the best way possible, so knowing that we’ve been able to give you peace of mind is incredibly rewarding. Your appreciation and support are genuinely valued.
Thank you again for taking the time to share this — it means more than you know
Kind regards,
RXLive Patient Support Team
RX Live are simply the best
I've been using RX Live to fulfil my regular pharmacy needs for about six months. I have complex health issues, so my repeat prescription list is a lengthy one. RX Live are head and shoulders above other pharmacies I have tried. My medicines arrive on time, every month. They handle changes of address in a flash. Above all, they are responsive. They reply to emails within hours, streamline processes, and make everything simple. Best of all, you get to deal with real people in real time. RX Live are simply the best.
13 de mayo de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you so much for your kind words and for taking the time to share your experience with RX Live.
We’re truly grateful to have you with us, and it means a lot to hear that our team has been able to make managing your prescriptions easier and more reliable. We understand how important consistency, responsiveness, and personal support are — especially when managing complex health needs — so your feedback really does mean the world to us.
We’ll make sure your lovely comments are shared with the whole team. Thank you again for your trust and support — we’re always here whenever you need us.
Kind regards,
RXLive Patient Support Team
5 star service
I find it easy to contact them. Their telephone number is always available so even if you are not in to computers and 'chatting' online, you are able to call them, which is what I prefer. I have my medication in weekly blisters packs. Rxlive are always up to date with my medication, all I need to do is press the dispatch and its sent.
I have always found them to be pleasant and helpful when talking on the phone to them.
12 de mayo de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you so much for your wonderful feedback and 5-star review. We’re really pleased to hear that you find our service easy to use and that having telephone support available makes things more convenient for you.
It’s great to know that your weekly blister packs and medication updates are running smoothly, and that our team has been pleasant and helpful whenever you’ve called. Providing reliable and personal support is very important to us.
Thank you again for your kind words and for choosing RXLive Pharmacy.
Kind regards,
RXLive Patient Support Team
seems like a good and efficient company
i have just signed up to recieve my medication from this company and they seem to be a good choice for me a lot better than my other company who i used to have who started out ok but then went downhill fast this company seems ok and settled a little problem i had quickly and efficiently so i think i will stay with them to recieve my medication from now on
11 de mayo de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you for your feedback, we really appreciate it. We’re very pleased to hear that you’ve had a positive experience with us so far and that we were able to resolve your issue quickly and efficiently. We always aim to provide a reliable and supportive service, so it’s great to know you feel confident staying with us for your medication needs. If you ever need any help or have any questions, our team is always here to assist you.
Kind regards,
RXLive Patient Support Team
The service by email and call back is Excellent
The service by email and call back is Excellent and nothing is to much trouble,Thomas and Danesh have been managing my account for my Mother and have been First Class,Well Done Team Best Vince L
9 de mayo de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Dear Vince,
Thank you so much for your kind words and positive feedback.
We are delighted to hear that you have found our email and call back service excellent, and that Thomas and Danesh have been able to support both you and your Mother so well. Providing first-class service and making sure nothing is too much trouble is exactly what we strive for.
Your comments will be shared with Thomas, Danesh, and the wider team — they will really appreciate your recognition.
Thank you once again for your support.
Kind regards,
RXLive Patient Support Team
Understanding and caring, very professional
We have over the past few months had an issue with getting my father in law’s dementia medication delivered on time but yesterday when I spoke with one of the representatives from RX live he was so helpful and understanding. The representative listened to the issue and immediately send out the order for the medication and assured me that it would be sent out a week earlier in future so it arrives in time before the previous months runs out.
Very understanding and caring Thankyou
7 de mayo de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you so much for your kind words and feedback. We’re very sorry for the delays you experienced with your father-in-law’s medication over the past few months, and we completely understand how important it is for his medication to arrive on time.
We’re really pleased to hear that our representative was able to help and provide reassurance. At RX Live, we always strive to support our patients and their families with understanding, care, and professionalism, especially in situations as important as this.
Thank you again for taking the time to share your experience — your feedback truly means a lot to us.
Kind regards,
RXLive Patient Support Team
Happy customer
I organise the delivery of medication for my brother who lives hundreds of miles away. After having a nightmare with another medication delivery company I tried RXLive. Thomas looked after setting up my account and was very patient when explained I was nervous about trusting another company and that I was worried about delivery times. The first delivery cut it fine as the pharmacist was concerned about one of the medications and had to double check with the doctor, but since then everything has gone smoothly. I had to email or phone the other company 3 or 4 times each month to make sure a delivery would come on time. His latest medication from RXLive arrived today without me even looking at the app or chasing it. What a relief!
When my brother received an accidental double dose of medication, I spoke to their pharmacist Mr Patel and he was very helpful too and sent me a lot of information that put my mind at rest.
1 de mayo de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you so much for sharing your experience — it really means a lot to us.
We completely understand how stressful it can be arranging medication from a distance, especially after a difficult experience elsewhere, so it’s great to hear that Thomas was able to support you and help build that trust from the start. We’ll be sure to pass your kind words on to him.
We also appreciate your patience with that initial delivery, and we’re glad everything has been running smoothly since. Hearing that your brother’s medication now arrives reliably without you needing to chase is exactly what we aim for — it’s a real relief for everyone involved.
I’m also pleased to hear that Mr Patel was able to reassure you and provide helpful guidance when you needed it. Situations like that can be worrying, and it’s important you feel supported and informed.
If you ever need anything at all, please don’t hesitate to get in touch — we’re always here to help.
Kind regards,
RXLive Patient Support Team
Fabulous
Never had a problem and if we did we would live chat or phone them, it would be sorted. We've been with them for years, I think nearly from start of them. They all friendly, polite and extremely polite, I think im bias though as they are based near to where I was born, ha ha.
30 de abril de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you so much for your kind words and for being with us for so many years—it really means a lot! We’re delighted to hear you’ve had such a positive experience and that our team has been able to help whenever needed. And we’ll happily take that local connection as a bonus 😊 Thanks again for your continued support!
Kind regards,
RXLive Patient Support Team
Excellent service and great account…
Excellent service and great account manager ( Thomas) who always responds quickly to my enquiries. A professional business in my opinion.
I recommend RX Live.
30 de abril de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you for your fantastic feedback! We’re really pleased to hear you’re happy with the service and that Thomas has been so responsive and helpful—he’ll be glad to hear your kind words. We truly appreciate your recommendation and support!
Kind regards,
RXLive Patient Support Team
one of the best pharmacy i think
one of the best pharmacy i think, received my medications on time spot on with the packaging specially
highly recommended
22 de abril de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you for your kind review.
We’re really pleased to hear that you received your medication on time and that you were happy with the packaging. Ensuring medications are delivered safely and reliably is very important to us.
We truly appreciate your recommendation and your support.
Kind regards,
RXLive Patient Support Team
Excellent Service Always
RX Live have always offered me Excellent service and the "urgent" button to click IF your Prescription is Urgent really does work.
I had an urgent Prescription on Tues, all local chemists out of stock, so I webchatted RX Live they were lovely & actioned it for me & my Post Lady was knocking on my door the next morning (Wed) with my medicines 😊 I highly recommend RX Live as with my regular repeat prescriptions they can put through your Letterbox or secure Parcel box, it is a tracked delivery. Unlike local chemists who are not allowed to leave it with a neighbour or put through a letterbox or Parcel Box. I've been with RX Live over a year now & they are Excellent in every way.
28 de abril de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Thank you very much for your kind review.
We’re really pleased to hear that our urgent service was able to support you when your medication was needed quickly, especially when local pharmacies were out of stock. It’s great to know that the process—from webchat to delivery—worked smoothly and that your medication reached you promptly.
We’re also glad that our delivery options, including secure and tracked services, have been convenient for your regular prescriptions. Providing a reliable and flexible service is something we continually strive for.
Thank you again for your recommendation and for trusting RXLive with your care over the past year. We look forward to continuing to support you.
Kind regards,
RXLive Patient Support Team
The Pharmacy of Pharmacies
Hi there, I believe i submitted a review in 2024 but i just wanted to update after nearly 2 more years with this Pharmacy. The truth is, I can not find a fault, and with the best intentions, nobody is perfect. However with something as important as medication near perfect is needed, especially where pain is concerned and this is where RXLive come in because they are "PERFECT". I have dealt with many pharmacies over the years and many are caring but maybe just can not cope with demand and many are just unprofessional. With RXLive you get caring AND professionalism. As I said on a previous occasion the delivery is fantastic and once the medication is approved there is no waiting for days and weeks. If the medication is particularly urgent they now have a link in the email that says dispatch "now" and usually it is delivered the next day or 2 at the latest. If I have a query there is a fantastic gentleman called Thomas who usually answers straight away and does his best to accommodate once again with care and professionalism. Any way the plain truth is that i highly recommend RXLive and i would not think about going anywhere else cheers Lesley.
24 de abril de 2026
Opinión espontánea
Respuesta de RXLive Pharmacy
Dear Lesley,
Thank you so much for taking the time to share your updated review with us.
It truly means a great deal to hear about your experience over the past couple of years. We understand how important it is to have a reliable and responsive pharmacy service, particularly when it comes to managing pain and ongoing treatment, so your feedback is incredibly valuable to our whole team.
I will be sure to pass on your kind words to Thomas as well — he will be very pleased to know his support has made such a positive difference.
We are especially glad that our delivery service and the “dispatch now” option have been helpful for you when medication is needed urgently. Providing both care and professionalism is something we continually strive for, so it’s reassuring to know this has been reflected in your experience.
Thank you again for your recommendation and for placing your trust in RXLive. We look forward to continuing to support you.
Kind regards,
RXLive Patient Support Team
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