Saltwaterfish.com Opiniones 5201

TrustScore: 3 sobre 5

2,9

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I thought they were a great company back around 2000. They sure have disappointed me recently. Compare their prices with other livestock e-commerce sites. SWF is exceptionally high. This is no... Ver más

Valorada con 5 estrellas sobre 5

I ordered a Dwarf Flame Angelfish, Blonde Naso Tang, Royal Gramma, and a Male Melanurus wrasse. Picked them up at the prearranged fed ex hold location the next morning. My new arrivals came very well... Ver más

Valorada con 1 estrellas sobre 5

You ship fish in tiny tiny bags and they simply suffocate by the time they arrive. This happened twice and is simply cruel! You may have saved a few dollars on shipping but you’re ruining the hobby fo... Ver más

Valorada con 5 estrellas sobre 5

Fourty years of fresh water and marine aquariums has taken me to many suppliers, some good and others were a rip off but dealing with the folks at Saltwaterfish.com has been exceptional. Great qualit... Ver más

Información sobre la empresa

  1. Tienda de animales

Información proporcionada por diversas fuentes externas

Saltwaterfish.com is your choice for the best Marine Fish, Corals, Invertebrates, Live Rock and Supplies. Saltwaterfish.com also has Forums, News, and Advice for saltwater fish hobbyists. With a 15 Day guarantee and over 18 years in business, saltwaterfish.com is the place where hobbyists go for quality marine life.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 2 estrellas sobre 5

Many things went wrong

Many things went wrong. Period.

First I ordered 5 gobies. In one bag that marked had 3 gobies inside, I only got 1. So I filed a request for missing items. They automatically texting told me come back in a few days.

Next for the Anthias I ordered. It was thin/malnutrition down to like a piece of paper. It died after the 1st day in my standalone tank. I wish this site allow me to upload picture so I can show how skinny the fish is when it arrives.

In both cases above, I have to wait 3 days to see if they will pay for the deceased fish.

Overall, I think while they give out lots of freebies but you need to think about quality of fish you are getting. How many really arrive in good condition and how many make it in the next few days. Then the hassle and turn around time on filing claims (assume they will take your claim)

26 de septiembre de 2022
Opinión espontánea
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Respuesta de Saltwaterfish.com

Thank you for your review and feedback. This issue was a miscommunication and a replacement order is shipping out today. We hope that you will reach out to our customer service team again if there are any issues with future orders. We are available by chat, email, and phone. We sincerely appreciate your business.

Valorada con 5 estrellas sobre 5

A dependable company

This is the 3rd or 4th time I placed an order with Saltwater Fish. They have a wide variety of fish, clean up crews and tank accessories. A lot of sales. They also stand behind what they sell. I would highly recommend.

28 de septiembre de 2022
Valorada con 4 estrellas sobre 5

I had a bit of trouble trying to make…

I had a bit of trouble trying to make an account, but that was probably more my fault. I'm not great with technology. I finally got it and made my purchase, my fish are due to arrive on 9/27/22. I chose the Fed-X building to pick my fish up at so they aren't in truck for who knows how long.

23 de septiembre de 2022
Valorada con 5 estrellas sobre 5

Some of my fish arrived DOA

Some of my fish arrived DOA. Saltwater Fish gave me full credit refund for the dead ones.

I have used “Saltwater Fish” for decades and I love them and their marine critters!!!

9 de agosto de 2022
Valorada con 5 estrellas sobre 5

I love this company

I love this company, they are very attentive to customer service and extremely high standards with their livestock

21 de septiembre de 2022
Valorada con 1 estrellas sobre 5

Ordered snails that were all dead fixed…

Ordered snails that were all dead fixed with a store credit then ordered coral and arrived dead and they were so generous to give me a $10 credit after all the shipping I paid for dead stuff. Thanks saltwater fish.com. I’m DONE

13 de septiembre de 2022
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Respuesta de Saltwaterfish.com

Thank you for your feedback regarding your experience. Our guarantee policy and use of credit info is listed on our website. Regarding your claim that the coral arrived deceased, I've reviewed the claim, and it was submitted 3 days later and the photo shows a fully intact, leather coral with healthy tissue; however a courtesy $10 store credit was issued for the overall disappointment. As long as the coral tissue isn't disintegrating, it is alive and well, and will extend polyps within a matter of days to weeks depending on the aquarium parameters and water quality.

Valorada con 5 estrellas sobre 5

Great fish!

This was the first time I’ve ordered fish online and was nervous. Everything went great and all fish, inverts, and algae were in great shape and doing well. I was aware of the weather when I ordered and wouldn’t do this year round as I live in the Midwest. I would order from them again.

20 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a group of ten blue legged…

Ordered a group of ten blue legged hermit crabs and one gobi fish. Gobi seems healthy, crabs however were all dead/empty shells except for 1. It's possible this was due to shipping but unfortunate. Probably will not order again.

14 de septiembre de 2022
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Respuesta de Saltwaterfish.com

Thank you for your feedback. Generally, issues such as this are easily resolved with a quick chat, email, or call to our customer service department. Please consider trying us again in the future.

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