Saltwaterfish.com Opiniones 5201

TrustScore: 3 sobre 5

2,9

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I thought they were a great company back around 2000. They sure have disappointed me recently. Compare their prices with other livestock e-commerce sites. SWF is exceptionally high. This is no... Ver más

Valorada con 5 estrellas sobre 5

I ordered a Dwarf Flame Angelfish, Blonde Naso Tang, Royal Gramma, and a Male Melanurus wrasse. Picked them up at the prearranged fed ex hold location the next morning. My new arrivals came very well... Ver más

Valorada con 1 estrellas sobre 5

You ship fish in tiny tiny bags and they simply suffocate by the time they arrive. This happened twice and is simply cruel! You may have saved a few dollars on shipping but you’re ruining the hobby fo... Ver más

Valorada con 5 estrellas sobre 5

Fourty years of fresh water and marine aquariums has taken me to many suppliers, some good and others were a rip off but dealing with the folks at Saltwaterfish.com has been exceptional. Great qualit... Ver más

Información sobre la empresa

  1. Tienda de animales

Información proporcionada por diversas fuentes externas

Saltwaterfish.com is your choice for the best Marine Fish, Corals, Invertebrates, Live Rock and Supplies. Saltwaterfish.com also has Forums, News, and Advice for saltwater fish hobbyists. With a 15 Day guarantee and over 18 years in business, saltwaterfish.com is the place where hobbyists go for quality marine life.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Fish again are not comming on time and…

Fish again are not comming on time and will most likely be dead they are 3 days late

26 de junio de 2022
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Respuesta de Saltwaterfish.com

Thank you for your review! We are incredibly sorry for the FedEx delay and losses. It looks like our customer service department took care of you in regards to this issue by promptly setting up a replacement order. Please reach out to us if you need further assistance.

Valorada con 5 estrellas sobre 5

They're amazing

They're amazing. Lost one of my poor fish days after arrives. Just spazed up and died the poor thing. They gave a full refund for that fish. Which of course I used to get another fish. Customer care 100%

23 de junio de 2022
Valorada con 5 estrellas sobre 5

Great Service

I've ordered several fish from them. Always speedy service. I have only had one fish die on me after receiving it. Customer service was great. Provided me with store credit within hours. Will continue to do business with them!

22 de junio de 2022
Valorada con 5 estrellas sobre 5

Best customer service ever!

I placed an order for several saltwater fish that need specific attention to quarantine and acclimation. An hour or so after placing the order I received word that I had to go out of town for an extended period of time. SaltwaterFish.com graciously delayed my order to accommodate my circumstances! Best customer service ever!

20 de junio de 2022
Valorada con 5 estrellas sobre 5

I ordered from them several times

I ordered from them several times they usually have the best prices best guarantee and beautiful marine life very professional company they will answer any question you have I will definitely be buying from them again

20 de junio de 2022
Valorada con 1 estrellas sobre 5

1 out of the Damsels is DOA

1 out of the Damsels is DOA. Sent a pic asap. They ask me to go to the website fill out a form then the form doesn’t work properly, etc etc…
Too difficult, seems like they try to make it difficult! Many places refund ASAP once they receive the pic.

17 de junio de 2022
Logotipo de Saltwaterfish.com

Respuesta de Saltwaterfish.com

Thank you for the feedback. Our guarantee states that you must submit the photo via the link in your account to activate our guarantee. Please reach out to our customer service by chat, phone, or email and we can help you get it submitted. Refunds are usually issued immediately once the claim is submitted.

Valorada con 5 estrellas sobre 5

This is my second order with them and…

This is my second order with them and all my fish came alive and well. They immediately refunded me for FedEx delays and on my previous order I had one DOA that they immediately credited me for top notch customer service on the chat

15 de junio de 2022
Valorada con 5 estrellas sobre 5

Skeptical about buying a fish online

I was skeptical about buying a live fish online, the order was fulfilled and shipped overnight within hours, to no fault of saltwaterfish.com, Fedex delayed the shipment, when I reached out to see if this was okay, the representative said they will contact Fedex and ensure it will arrive the next day at no charge to me. Sure enough, the next morning my fish arrived alive and well! The packaging was done with extreme care and the Mandarins were just as I ordered on the site. I will for sure use them again and would recommend them to anyone else in the hobby!

12 de junio de 2022
Valorada con 5 estrellas sobre 5

This is such a great company

This is such a great company. They are so caring and helpful. My orders go through Memphis and there have been a couple of weather delays. The customer service team lets me know of the delay and what to do when the shipment arrives. And I think they are just as sad when one doesn’t make it. Very good company.

11 de junio de 2022

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